ViBooks app not working? crashes or has problems?

ViBooks Status

Last Updated on 2019-08-22 by Viessmann

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Common ViBooks Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ViBooks app on iOS and Android devices. Solve all ViBooks app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ViBooks iPhone Issues and Solutions

ViBooks iOS app crashes, not working, errors
ViBooks iOS app network issues
ViBooks on iOS has black/white screen

ViBooks Android App Issues and Solutions

ViBooks has errors/crashing/not working
ViBooks server network connectivity issues
ViBooks has black screen

ViBooks iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ViBooks app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ViBooks app crashes or not working on Iphone (iOS):

Close and restart the ViBooks app on iPhone
Update ViBooks app to the Latest Version for iOS
Uninstall and reinstall ViBooks iPhone app
Update your iPhone to the latest iOS version

Fix ViBooks on iPhone unable to connect to server/internet connection issues::

To resolve ViBooks network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ViBooks black/white screen (blank screen) on iPhone:

Follow the ViBooks iOS app troubleshooting guide Here →

ViBooks Android App Issues and Solutions

Fix ViBooks not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ViBooks app issues:

Force Stop the ViBooks App
1. On android, goto "Settings" » click ViBooks app. » click "Force Stop".

Update ViBooks to the latest version on PlayStore

Clear ViBooks App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ViBooks app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ViBooks.

Fix ViBooks unable to contact server/ ViBooks internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ViBooks » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ViBooks » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ViBooks on android.

Solve ViBooks black/white screens issue on Android:

Follow the ViBooks android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Viessmann, developers of ViBooks.

About this app

this app is the central and overall document search for manuals, assembly instructions, service manuals, planning instructions, price lists, marketing printed matter as well as many other documents of Viessmann Werke GmbH & Co. KG. this app accesses a wide range of PDF documents and offers a variety of search methods: search by product name, product type, order, part number or manufatcuring number. A keyword search quickly searches all stored PDF documents and leads to a very high hit rate. User levels (login) control access to the various document types.