Are you having issues? Select the issue you are having below and provide feedback to Kansas Lottery PlayOn.
- App may not load fully for some users
- Issues with scanning tickets and app freezing
- App needs frequent updates and may require reinstallation
- Error messages preventing app from opening
- Difficulty earning free points through games
- Issues with ticket scanning and point updates
Hello have been having problems with the site for several weeks. Either it doesn't recognize email address or the password I have changed password that didn't help.I have another address I (cjmorris2@redacted) that hasn't helped either 🤔 so do I delete from my phone and reload? Thanks for info that you can provide 👍
App continually says “results not in” even though results are in.
Said needed to upgrade did that , went to sign in with my info because I do have points and uses to scan my tickets , but after I enter email and my password the sign on doesn't prompt. I liked old playon better..
App not allowing me to reset my password or access without a password reset which does not work. Takes me in a circle and nothing happens.
Can’t log in. Says I need to do update to app. OK, did that. Now says I need to reset password. But that doesn’t work, no response! Tried restarting phone. No luck. Seems the app update shuts down account access. I have points…!!! And mire to enter!!
The app no longer allows me to login. I have sent password reset and never got a response back. I cannot login or use the app
Tickets won't scan
Complete guide to troubleshoot Kansas Lottery PlayOn app on iOS and Android devices. Solve all Kansas Lottery PlayOn app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pollard Banknote Limited, developers of Kansas Lottery PlayOn.
From games that earn you points, to second chance drawings for exclusive prizes, and rewards like coupons or tickets to events such as concerts and car races, you have so many ways to play and win! Keep the dream of winning going with PlayOn®, the Kansas Lottery Players Loyalty program. It’s FREE to join. By downloading the PlayOn mobile app, you have the ability to scan your tickets quickly to earn points and then choose the drawings or rewards you wish to use them for. Plus, it’s never been easier to stay up-to-date on new games and promotions, or to find a Lottery retailer anywhere in Kansas. This is the official application for the Kansas Lottery. In addition, you are now able to check your tickets for winners at your convenience. Join today and start earning points by submitting all of your valid Kansas Lottery tickets into the PlayOn app.