Contact Flashfood Support

I have had nothing but issues while trying to use this app. First of all, my local store just received a cooler with no further explanation, meaning they have no ability to confirm pickups or remove them from your account. They apparently need a special electronic device to complete orders, and without it essentially anyone can just walk into to store and take whatever they want. If you are honest and bother to use the app, then “available pickups” just sit there forever until you contact customer service. Until recently, customer service would clear the orders from your account when contacted… eventually. Their customer service team is insanely slow, and seems just as uneducated about how this app actually works. Their latest email to me says that due to vague “policies” in place, only a store employee can remove a pickup from your queue. And it takes several days just to hear back from them. It’s not worth it, don’t waste your time on questionable food that could be bad before you even get home.

I do not keep apps that REQUIRE location tracking. While you could choose to only allow while using app, there should be the option to search by zip. There isn’t. I will be deleting. Didn’t get to see stores or get a feel for what type of deals are offered. You can’t see, do or check anything out without giving it location tracking. Don’t know what I’m missing out on, so I won’t be missing it. Had to give a star - but wouldn’t give it any. Downloaded and deleted within 5 minutes.

I’ve been using Flashfood for a while, and I do plan on continuing to use it. It is hit or miss, and buyer beware. There are quite a few things that need to be improved. First of all, it’s impossible to get a hold of somebody from the CS side of Flashfood. They don’t respond when you have an issue. Second, there’s no way to hold the stores accountable for what they are listing. I’ve had stores misrepresent items a few times now, and since no one responds from customer service side of Flashfood, you’re stuck with garbage that you got. The store is not responsible to give you a refund, and since you’ve already paid, the only way to get a refund would be to go through Flashfood… And we already know where that one ends. I’ve also had, several times now, people will take my items that I bought, and leave their items that may be less desirable. This happens quite frequently with produce where somebody will take something that is not theirs even though the produce is clearly labeled. At least it is clearly labeled as the stores that I’ve been to. Again, there’s no way to recoup your losses on this because nobody replies from Flashfood, and the stores are not responsible for these items.