NYC ACCESS HRA Reviews

by Courtneyleeestesrosado

I’m being prevented from completing my recertification and other things on a consistent basis due to the system being a mess and not working. Logging me out constantly and I have to change my password like every single time. I open up site they say over and over my password is wrong then I change it get back in, attempt to continuing completion of my revert but then it says something went wrong and when I try to go back it yet again just says my password is wrong and that cycle keeps going. I shouldn’t be penalized because of your system failures. I need assistance for my children at this moment and this sets us back. Last year I had to deal with my case being wrongly closed completely!!!

by Matcusick

Where to even start? NYCACCESSHRA almost seems deliberately designed to be terrible in every way. Sign into NYCACCESSHRA —which you must do every time you open it—then you have to sign in again to use a particular service, then you are simply redirected to web pages. Notices and alerts contradict each other and don’t correspond to the reality of the status. Many drop down menus have options that can’t be read in the space provided. A month after approval for a MetroCard, I received nothing, and when I tried to use the drop down menu to report this, the response was that the card would be canceled because I had reported it lost or stolen, which is not true and obviously not responsive to the issue I actually indicated. I am baffled by the number of reviews indicating that NYCACCESSHRA is bad that nonetheless rate it five stars. This is less than a 1-star app. Luckily for whoever is responsible, they have a captive audience who have no other choice but to use this. It’s laughable. A high school computer science student could do better. Maybe outsource the next version to a local science fair contest?

by Ruben Navarro

I hope I never have to step foot in one of your offices or to wrangle documentation or information that could have been requested at the outset again. The HRA especially at Hamilton Center has been neglectful, wrathful, malicious and way beyond lacking in customer service. The critical mass may be COVID 19 excuses so we shall see if any of that clears up but as work seems to end at 3:30 PM most Thursdays or more documents are requested Friday evenings with no way to speed up an already redundant system, one has to hope the nepotism does not get in the way of retaliation. If it does- just remember to attempt not to show displeasure or they send you to psychiatric hospitals and increase the level of psycho-social evaluations you have to go through in order to get safe or fair housing. I felt as if I continually lost my rights as an American citizen and became an indentured servant with people picking through my private and meager possessions
with little to no regard for social work or my human rights or dignity.

by BlackMagikWoman

NYCACCESSHRA/site is constantly down and this is unacceptable,I understand the site being occasionally down and having occasional glitches but it’s 90% of the time I try to log in. There are people who are starving and homeless who have to find access to wifi to upload documents that have to be submitted by a certain time, that have to keep trying to find access to wifi over and over which is extremely hard to do, and as a result of this their documents won’t make it in time and people will lose they’re benefits. Like I said this is unacceptable and this really needs to be corrected immediately and improved on. As soon as I see significant changes and improvements I will gladly change my rating as an app like this is very important. Thank you.

by Jasmine Villega

NYCACCESSHRA is trash it doesn’t help all it does is confuse you even more the workers never pick up the phone when u call to ask for help NYCACCESSHRA doesn’t notify you about any documents until a few days later and by that time your case will get rejected. They need to update NYCACCESSHRA and actually put some care into this is people food and housing don’t see why this is not being taken seriously. NYCACCESSHRA isn’t even update with its self on my Home Screen it say I need to Recertify by December21.. but I been Recertify my case then u click on appointments and it says I have to recertify by January 2023 like what which one is it did my recertification go through or not? ITS SO CONFUSING AND ANNOYING AND THE WORKERS ATTITUDES ARE DISGUSTING THEY ARE ALL LITERALLY USELESS BECAUSE THEY DONT CARE!

by Ric V.

NYCACCESSHRA has so many issues where do I begin. Starting off it’s always under maintenance when you need it the most. Secondly, To recertify is such a hassle, u can upload document multiple times and it will receive some and not others. NYCACCESSHRA doesn’t have options for specific documents needed to be uploaded except other Which isn’t accepted by Ebt staff. It’s never up to date with the amount u have on your card As well. Also , currently I’m dealing with NYCACCESSHRA saying I’m locked out of my account bc to many password entries, however on my laptop it’s correct , no matter how many times I try forgot password it still says locked out, creating more of a hassle. These issues caused my recertification to be denied when I have all documentation and correct steps where followed. Major headaches for folks who already have so much to deal with .

by Veethekiller

Convenient sometimesss, but most of the time NYCACCESSHRA is crashing, and doesn’t log in. HRA is like like oh send all your documents thru NYCACCESSHRA by a certain date but half the time the upload portal isn’t even working!! And then there’s a delay in your case because you couldn’t upload your frikin documents in time because the thing is not working. Same with the HRA phone number.. COUNTLESS times I’ve been hung up on, or the line doesnt even ring or i get all the way to where im about to speak to someone and the line disconnects. Im highly annoyed and every time NYCACCESSHRA gets uploaded, it says it’s fixing minor bugs but NYCACCESSHRA has MAJOR bugs that needs to be fixed! Get on it!!!

by Agave_inmytea

I’m writing this with hope that by some slim chance that someone can help me. I am a single mother who fled a marriage due to domestic violence. I am not receiving no child support and need to re-certify for benefits on the 5th but I will not be able to attend my appointment because I am employed and scheduled to work all business days and business hours. For some reason when I select the option to recertify online it will not allow me to move forward with the process. If I take the day off or go in late I may not be able to keep my job because I’m working temp-perm and really want to be hired by the company. I need to recertify for benefits because I have been paying over 1000 dollars a month in childcare and 400 in cab fare to get to my daughter in time and have been netting 0 dollars to be at my job everyday. Please advise if there’s any how to do the recertification online!

by Songbird0402

For someone like myself who cannot almost make it to a location to hand in paperwork, NYCACCESSHRA seemed perfect. Only after downloading and trying to use the upload function did I realize that you cannot actually upload files from your device as you would a computer. Each individual document must have a snapshot taken of it by NYCACCESSHRA then uploaded. This is a little disappointing since we live in a age where files are sent through emails. So in order to use NYCACCESSHRA as it was created I would have to do an extra step of printing out the document first. This might be easy for some people but everyone does not have access to a print. If the developers are reading this, in the next update perhaps there could be a way to upload from your phone? Then NYCACCESSHRA would be a 5 star worthy app!

by IP6s User BKNY

NYCACCESSHRA is very helpful and convenient but it would be great to get information on your caseworker via NYCACCESSHRA . Although the caseworker change often, if they could somehow integrate the information on NYCACCESSHRA with the information on file at your local office as it corresponds to your actual caseworker and telephone number where they can be reached, that would be superb. Often times that information all the little is very very helpful there’s some things on NYCACCESSHRA that can’t be answered or somethings that can’t be provided that only your caseworker could answer and provide having a direct link to that individual through NYCACCESSHRA would be the ultimate level of convenience but so far so good

by Jmamba7

I teeter between a 3/4 stars. But there needs to be a clarification that you can’t actually “upload” docs in the truest sense of the word. As in, have the files on your phone, and upload them. You have to take pics of the documents then submit the pic. 2 very different things. I don’t get paper bank statements, pay stubs etc (as most people should) and so I can access docs I need to submit online and save to my computer or phone . Unfortunately you can’t have a file on your phone then submit. You have to take a pic. Which means I have to find a way to print/ potentially spend a good amount on printing. Where y’all hiring developers ? This is basic

by Angeli1216C

So for the past six months that app hasn't been working. I log in and almost always get a try again message. I try again NYCACCESSHRA loads but every time I try to navigate through NYCACCESSHRA ie: check appointment status, download documents, check payments I receive a try again notice; “we are currently having technical issues please try again later”.. I really do appreciate NYCACCESSHRA ; there have been several appointments I would have missed had it not been for NYCACCESSHRA as a result to never receiving mail so having this “technical” problem is truly an inconvenience. Please fix then technical problems

by WykedSid

Long gone are the days of waking up at the crack of dawn to go to the office just to apply for assistance, or waiting hours on long lines just to submit recertification documents (something that usually takes about 10 minutes to do). I appreciate the continuous improvements made within NYCACCESSHRA !

One thing I would like to suggest is changing the way documents are uploaded. Instead of having the blue box at the top of the screen list out all of the documents you need to submit, having a list that’s clickable - which would allow the user to easily keep track of what documents they need to submit - would greatly improve this process. Once they’ve submitted the document, that row can be highlighted green to confirm submission. It can avoid someone accidentally tapping the wrong category and submitting the wrong document, and it would help the user keep track of any remaining documents they would need to submit.

Aside from that, NYCACCESSHRA is great! And definitely a huge time saver.

by Bfbnjssazvinlcxdsaa

NYCACCESSHRA is wonderful, it’s a quicker way to view payment history, document history and many other things that are in NYCACCESSHRA. I’m able to download and upload my documents instead of going into the office which is way more convenient on my end because waiting in the office for house over something that takes literally 2 mins over the phone makes a big difference! I was also able to make recertifications on any case I needed which is the best of both worlds I am very proud and happy with NYCACCESSHRA.

by Tabdy321🙌🏾💯

I’ve been trying to upload my documents since yesterday & all I keep getting is either Login failed & when I finally do get in. Try submitting my documents I get a having technical difficulties or even document failed upload try again later. Like this is annoying. You guys need to do way better with NYCACCESSHRA cause ppl have things to do & as much as NYCACCESSHRA supposedly saves time at the office it isn’t doing what it is suppose to do! Who can I even contact about this cause I have a due date & I don’t like feeling helpless. My due date is april 27th & I’ve been trying to do what I gotta do to not delay the process but NYCACCESSHRA wants to keep crashing or not working. Who can I call or even fax if they allow to fax my stuff to em. Cause this is blt it

by Sarah Guttman

No one likes to ask for help. But when help is needed, it is so gratifying to be able to access assistance without humiliation and difficulty. Thank you to whoever arranged streamlining this process! I haven’t needed public assistance until Covid -19 hit our lives with full force, and I pushed it off until it was absolutely necessary, but I am so grateful for the ease with using NYCACCESSHRA. It was one of the only dependable things to rely on during this difficult time! I can’t thank you enough!

by Abdul Mohd

It's sometimes u don't know to do like even if U sure about UR Email Address the on line services still say it wrong Email even if U sure 100% U sure about it I hope UR systems make it easier for the public....sometimes u don't know what options to press or go wrong unless someone help u in general is not bad if one help then it will be more Easy thanks Some parts is easy specially when Time to succeed & Ready to take pictures of UR Documents???!!🤭🤭🤭🤫🤫🤫🙄🙄😩😩😩😩😩😩🤔🤔😳😳😳😳🤭🤫

by AndieR11365

I only gave 3 stars because I find that NYCACCESSHRA is not very user- friendly. It takes too much effort to figure out how to do things. Also, it would be more helpful if NYCACCESSHRA would include SNAP purchase transactions, in order to verify accuracy of balance shown. Also, it appears that the SNAP balance is usually a few days behind, so it is misleading, especially because I cannot see which transactions have been included in the balance shown, and which ones are still outstanding.

by Millz0ne

Using NYCACCESSHRA is a plus. It doesn’t interfere with your employment, like actually going to the center. It’s convenient and doesn’t affect you everyday life. Easy to upload documents everything is a click away and self explanatory.. best thing HRA came up with. Lord knows with my ptsd I don’t don’t do well in crowded places and with my bad back, having to mentally prepare myself because I don’t know how long it’ll take or if the worker assigned to you has had a bad day. I thank you. This has been one less stress thing I have to worry about in my life every 6 months to a yr recertification, or updates for snap.

by Ms Abrahante

I have to say two years ago NYCACCESSHRA was crap. I couldn’t download anything and when I thought I did no one received my documents. I know first hand how difficult it is to get to a location and sometimes it can be crazy packed when you do. I love NYCACCESSHRA. It’s actually so convenient and I love how for every item it has a phone number to call, all you have to do is hit call us. It gives you notifications on the documents you need and tells you your total snap amount. Even the interview process has changed and I love how they are so much organized. Good job !!😀

by Pedrogon1990

Basically same thing going In person it takes 72hrs to post documentation on applying and recertifying applicat ion is always under maintenance customer support for HRA over the phone on this application is useless as they don’t know whether to advise clients to bring in documentation or to upload after uploading documentation supposedly states all documents uploaded will be shown here for 100 days doesn’t even show documents I uploaded after uploading them it says we will send you a notice in the mail about receiving documentation if you have a deadline to submit documentation per day Nov 12th those documents should be able to upload and send same day it delays benefits issuance it can cause a case to be closed for simply failing to submit documentation and then verifying whether the documents have been sent is impossible as it takes 3 days to confirm if they received it this application needs to be improved with the aforementioned grievances. I rate NYCACCESSHRA a 1 it’s basically the same as going in person to apply for SNAP benefits

by Vin-aka-BabyGirl

The only good thing is that you’re able to upload documents BUT even those take days to show up as being submitted. I just recently checked my balance and it shows $0 but I do have benefits in my account. When you click on the documents tab there’s nothing there, even though I do have documents there. I also have an upcoming appointment which does now show in the appointment tab. A few weeks ago I had to submit documents and NYCACCESSHRA did not show that I did yet I checked the site in the computer and they website showed it. If NYCACCESSHRA showed the correct updated info when you click on the tabs then it would get a higher rating but until then since zero stars is not an option it will get one from me.

by Isabel Hatch

I like the ease of use in NYCACCESSHRA, especially now that you can upload docs from your phone, atleast for me it was easy, but I did notice that some of the HRA workers are having issues finding the uploaded documents, because I uploaded all the required documents asked for and yet when I called they seemed not to know where to find things and I even received a letter stating I needed to provided these documents before certain date when I already did, I even uploaded three times and everytime I called some HRA workers at info line were very knowledgeable but the ones that do the interviews over the phone can’t find anything. I wish they had more training because now I am still waiting , no response from them and still asking for the same docs! Smh

by Tmr1208

This is extremely more convenient than going into a job center and dealing with the stress of crying babies, aggressive clients which leads to unsafe situations and long drawn out processes of waiting for interviews for 4 hours at a time to go floor to floor ...for a interview to complete paperwork that takes 20mins. You can complete this application from the ease of your home or desk at work. Especially even more convenient now when people are trying to practice social distancing given the current national/international crisis

by WinterJadeFlowers

NYCACCESSHRA itself is fine. The problem o have is going down to jamaica center. The employees their don’t do their job. Since last year 2017 aug o added my infant son and he still not on the case. 2018 when I renew my Snap case, still he’s not on their. And I spoke to a manger, to no avail. It’s really disappointing. And it so hard just to leave a voice mail. It’s really sad that they act like that. They need to get rid of the entire staff and hired new people who want to work.

W.Flowers-Olowofela

by Roxcy Lou

NYCACCESSHRA saves me so much time! I can upload all essential documents from my home without mailing it out or even having to go to the food stamps center and waiting an hour or more to submit documents. The uploads literally took less than 5 minutes. Plus I can check appointment/interview times, EBT balances and cash assistance. There are a couple more things but these were the features that pertained to me. This is a great initiative by the city. I highly recommend it. No regrets!

by ChrisssyBaby666

Only one complaint I faxed 11 pages worth of documents and NYCACCESSHRA stated I never submitted them. So I had to upload each document for 3 people which was exhausting enough to find out the n TX day more documents were missing then were actually uploaded SMH. ITS HONESTLY MIND BLOWING HOW A HOUSE OF 2 adults and a teenager only qualifies for $299 month and that's the only assistance we applied for Bc we need it after paying rent utilities and frneral life necessities that we spend every dollar to just cover. It's a huge slap in the face ....

by Dawanyc

NYCACCESSHRA is a great tool! It is very convenient and easy to use. It prevents the hassle of going to the center and wait for hours. You can view the status of your case and upload documents for applications, recertifications and periodic reports. It is so useful because you don’t need to make copies or go to the post office to send documents. I just love how it saves you time, you can do the process at your own pace!!! I highly recommend the use of NYCACCESSHRA!