Philly Pretzel Factory Reviews

by Candifun

I signed up but when I try to login it’s says customer not found but I’m able to rest my password with that email address. Then I try to create another account using the same email but it says email already in use login and it takes you to the login section already populating your email but when I try to login it says customer not found. Are you ever going to fix PhillyPretzelFactory or do you not care about the many bad reviews in regards to your app issues

by Ryan 1213

Invalid billing address…. I know my own address. No matter how many times I tried I couldn’t place an order through PhillyPretzelFactory .

by 75;333

PhillyPretzelFactory never works. It constantly cannot reach the server when trying to use it. What is the point of having PhillyPretzelFactory if no one can order?

by Nina11746

App doesn’t let new registration. After going through the process and when trying to login displays error message of invalid account. Please address issue.

by Dumgame

Read the license agreement-- you have to agree to let them collect data from you via social media.

I saw that and deleted PhillyPretzelFactory . I just want to order soft pretzels... smh

Btw how does this have three stars? I rated 1... 5 others I see rated 1... that's 6 out 8 reviews rating one star... what's the point of a rating system if it isn't actually how it scored???

by Telemetry Nanobrain

The prior app before the upgrade was much easier to use. Curbside feature was removed on the upgraded app…why??
I use an apple se. I can’t tell if it’s a compatibility problem. The newer app is slow and provokes me to abandoned if we’re not the fact I still like these pretzels.

by Always A Fletcher

I have mad six purchases since downloading the new app and none of my points have accumulated. I had points prior to the new app, those never appeared. Honestly, this is a waste of time.

by Topprominecraft

Last few times I tried to use PhillyPretzelFactory it didn’t recognize my email- even when I tried to do a password reset. Signed in as a guest which is a pain.

by AngelOppa

Won’t let me sign in with email. Says phone number in system but no way to sign in via phone number either… or to look it up.

by Crimsonwolf007

I haven’t used PhillyPretzelFactory in a while . The store has me on record by my phone number.
I had to relog into my account . But PhillyPretzelFactory didn’t recognize my email .
I had to create a new account . Both accounts are not sinking .

by Kenlew22

I had $4 on the account and now my money is missing when PhillyPretzelFactory updated. Where is my $4??

by Phil_F_24

The promos say take advantage with PhillyPretzelFactory , but the promos are never in PhillyPretzelFactory . Then today I had to enter my credit card info twice or three times for it to take. Doing that seemed to have wiped out my order so I ended up entering my order 3 times. I like using apps for this sort of thing but PhillyPretzelFactory seems hardly worth it.

by Al D. Jr.

Love Philly Pretzel Factory, but PhillyPretzelFactory is garbage. Never works. Can’t upload a credit card, can’t place an order… it just looks outdated too.

by Bluestone RNG

Hey Philly Pretzel - big fancy upgrade on your app; however, it wouldn’t let me sign in with my existing account. Said it didn’t exist!?! Forced me to create a new account. I had almost 300 points already on there and now they’re just gone? This really stinks. How can I get my points back? Needless to say, I HATE this update!

by .....saraco..

PhillyPretzelFactory gets the job done, sort of. It often doesn’t transmit my order to the store and I end up waiting for them to bake the pretzels anyway. Very limited item descriptions, does not list all available items, but somehow also lists and allows you to purchase items the stores no longer carry

by Susie Vue

The last three times I tried to make my orders from PhillyPretzelFactory PhillyPretzelFactory doesn’t even know who I am. It’s just frustrating to have to sign up every time I want to get pretzels.

by MommaShow4

I tried a few times to use PhillyPretzelFactory and it was difficult to find some of the choices, but it finally moved along.

by Wildcatsimpson

PhillyPretzelFactory is easy to use. Sends an email and text right after you place your order.

by Moe126

I especially like this location of Philly Pretzel. They go above and beyond with customer service and piping hot minis out of the oven.

by Kylefenertyyy

Ordered a party tray a day in advanced to pick up. Easy to order and ready as soon as i got to the store!

by ========+===========+========

Always a pleasure and great product

by Marzo J

Awesome service.

by N8888888888888

App was easy to use and loved all the selections of dips!

by Zinger Shelby

What a delicious blast from the past. Pretzels taste just like the ones I got on the streets on Philadelphia as a kid 50 years ago, but warm and fresh. The new sauces are great too especially the Carmel one.

by Grammy Lor

Ordered same day for pick up in 1/2 hour... awesome!
Got large party tray with 3 dips... so good!
Honey mustard, Nacho cheese & cinnamon brown sugar! Excellent!
Big hit for a 1st Birthday party!🎂🎉🎈

by Tax Family

Always great pretzels! Hot and fresh. A definite crowd pleaser. Fast service too at the Ronkonkoma location!

by Dresilie3

Ronkonkoma store is amazing organized, clean and always friendly service!