Philly Pretzel Factory Reviews

Philly Pretzel Factory Reviews

Published by on 2025-01-30

🏷️ About: The Philly Pretzel Factory app is used to track and redeem your gift card with built in store locator. Home of the Real Soft Pretzel… Philly Pretzel Factory is the world’s largest Philly-style pretzel bakery, with well over 100 franchised locations – and growing.


       


Overall Customer Experience 😎


😎 Positive experience
58.5%

🫥 Neutral
34.2%

🤬 Negative experience
7.4%

~ from Justuseapp.com NLP analysis of 2,191 combined software reviews.



Read 27 Customer Service Reviews 😠💢

4.8 out of 5
Horrible App

I signed up but when I try to login it’s says customer not found but I’m able to rest my password with that email address. Then I try to create another account using the same email but it says email already in use login and it takes you to the login section already populating your email but when I try to login it says customer not found. Are you ever going to fix PhillyPretzelFactory or do you not care about the many bad reviews in regards to your app issues

Never Works

PhillyPretzelFactory never works. It constantly cannot reach the server when trying to use it. What is the point of having PhillyPretzelFactory if no one can order?

Quirky

The promos say take advantage with PhillyPretzelFactory , but the promos are never in PhillyPretzelFactory . Then today I had to enter my credit card info twice or three times for it to take. Doing that seemed to have wiped out my order so I ended up entering my order 3 times. I like using apps for this sort of thing but PhillyPretzelFactory seems hardly worth it.

App sign in never works

Won’t let me sign in with email. Says phone number in system but no way to sign in via phone number either… or to look it up.

Garbage

Love Philly Pretzel Factory, but PhillyPretzelFactory is garbage. Never works. Can’t upload a credit card, can’t place an order… it just looks outdated too.

Took my money

I had $4 on the account and now my money is missing when PhillyPretzelFactory updated. Where is my $4??

Great pretzels, terrible app

Invalid billing address…. I know my own address. No matter how many times I tried I couldn’t place an order through PhillyPretzelFactory .

Unable to register

App doesn’t let new registration. After going through the process and when trying to login displays error message of invalid account. Please address issue.

App not working

Last few times I tried to use PhillyPretzelFactory it didn’t recognize my email- even when I tried to do a password reset. Signed in as a guest which is a pain.

This app is not applying new points and I lost my old points

I have mad six purchases since downloading the new app and none of my points have accumulated. I had points prior to the new app, those never appeared. Honestly, this is a waste of time.

App logged me out .

I haven’t used PhillyPretzelFactory in a while . The store has me on record by my phone number.
I had to relog into my account . But PhillyPretzelFactory didn’t recognize my email .
I had to create a new account . Both accounts are not sinking .

App needs work

The prior app before the upgrade was much easier to use. Curbside feature was removed on the upgraded app…why??
I use an apple se. I can’t tell if it’s a compatibility problem. The newer app is slow and provokes me to abandoned if we’re not the fact I still like these pretzels.

Collects data

Read the license agreement-- you have to agree to let them collect data from you via social media.

I saw that and deleted PhillyPretzelFactory . I just want to order soft pretzels... smh

Btw how does this have three stars? I rated 1... 5 others I see rated 1... that's 6 out 8 reviews rating one star... what's the point of a rating system if it isn't actually how it scored???

Could use some work

PhillyPretzelFactory gets the job done, sort of. It often doesn’t transmit my order to the store and I end up waiting for them to bake the pretzels anyway. Very limited item descriptions, does not list all available items, but somehow also lists and allows you to purchase items the stores no longer carry

App stinks

The last three times I tried to make my orders from PhillyPretzelFactory PhillyPretzelFactory doesn’t even know who I am. It’s just frustrating to have to sign up every time I want to get pretzels.

Lost all my points!!!

Hey Philly Pretzel - big fancy upgrade on your app; however, it wouldn’t let me sign in with my existing account. Said it didn’t exist!?! Forced me to create a new account. I had almost 300 points already on there and now they’re just gone? This really stinks. How can I get my points back? Needless to say, I HATE this update!

App is not always easy to use

I tried a few times to use PhillyPretzelFactory and it was difficult to find some of the choices, but it finally moved along.

Love Philly Pretzel!

I especially like this location of Philly Pretzel. They go above and beyond with customer service and piping hot minis out of the oven.

D

Ronkonkoma store is amazing organized, clean and always friendly service!

Easy

PhillyPretzelFactory is easy to use. Sends an email and text right after you place your order.

Great customer service

Ordered same day for pick up in 1/2 hour... awesome!
Got large party tray with 3 dips... so good!
Honey mustard, Nacho cheese & cinnamon brown sugar! Excellent!
Big hit for a 1st Birthday party!🎂🎉🎈

Easy to order! Great customer experience

Ordered a party tray a day in advanced to pick up. Easy to order and ready as soon as i got to the store!

Excellent

Awesome service.

Just like I remember from news stands in Philly

What a delicious blast from the past. Pretzels taste just like the ones I got on the streets on Philadelphia as a kid 50 years ago, but warm and fresh. The new sauces are great too especially the Carmel one.

Best pretzels I’ve ever had!

App was easy to use and loved all the selections of dips!

Great service

Always a pleasure and great product

Great Pretzels!

Always great pretzels! Hot and fresh. A definite crowd pleaser. Fast service too at the Ronkonkoma location!



Is Philly Pretzel Factory Safe? 🙏

Yes. Philly Pretzel Factory is very safe to use. This is based on our NLP (Natural language processing) analysis of over 2,191 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Philly Pretzel Factory Is 88.8/100.

Safety Analysis

90.8% of users say app is Safe 👍
90.8%

6.4% of users have Some Concerns ⚠️
6.4%

2.8% of users say app is Risky 🚨
2.8%


Is Philly Pretzel Factory Legit? 💯

Yes. Philly Pretzel Factory is a totally legit app. This conclusion was arrived at by running over 2,191 Philly Pretzel Factory User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Philly Pretzel Factory Is 100/100..

🔏 Privacy & Data Safety

Philly Pretzel Factory collected the following data from you:

  • Data Linked to You:
    • Identifiers
    • Diagnostics
  • Data Not Linked to You:
    • Identifiers
    • Diagnostics

How was your experience with Philly Pretzel Factory? Post a Review




Features

Home of the Real Soft Pretzel… Philly Pretzel Factory is the world’s largest Philly-style pretzel bakery, with well over 100 franchised locations – and growing.

The Philly Pretzel Factory app is used to track and redeem your gift card with built in store locator.

  Contact Support
Developer:
Soft Pretzel Franchise Systems, Inc.

Contact e-Mail:

Website: