Contact Chatbooks Family Photo Albums Support

by Apple Tree Wanna Be

I’ve been meaning to print pictures for over a year and heard about how easy Chatbooks was to use. Downloaded it and with some monkeying are figured it out. Did a monthly subscription, after editing something like 8 volumes ordered my first volume. Then decided on bonus prints. The first book came and I was a bit disappointed with the pages not being glossy photo paper, but okay. I had taken some new photos and popped open the app to add captions. The printed volume was completely messed up even though it was locked. The rest of the volumes were now screwed up too. The support people were able to somewhat fix the locked volume to push the pictures I had not printed back so I could have them in volume 2 but, I had to re-edit EVERYTHING. Ordered volume 2 after hours of re-editing. The prints from volume 1 arrived the other day and again, not on photo paper. Even worse....not the ones I picked! So, now a couple days later, I open the app to once again find everything MESSED UP!! I refuse to continually re-edit my books it takes the joy out of looking at the photos of my precious babies photos. Sigh, I guess I’ll move on to another service/app. I doubt Chatbooks would refund my money either. 😡

by Jakemurray83

My order is a week late and the tracking info (provided by chatbooks), says it started in Miami and ended up in Utah. I’m in Fort Lauderdale, 30 mins north of Miami. I messaged support to ask and they said my item didn’t come with tracking. So obviously I asked how I’m being provided tracking info that says it’s in Utah, if it can’t be tracked. They’re response was that SOMETIMES it does come with tracking, but the tracking is incorrect on USPS part. I’ve asked several times to give me the tracking number so I can look into it myself, and they ignore everytime. They told me to wait until 12/31 to ask them to look into it for me. That’s 3 weeks after I ordered, 2 weeks after they said it’d be here, and a week after xmas (it was supposed to be a gift)…before they will even look into it! Wish I could add screenshots of the weird conversation. Anyways…. If you download the app, definetly dont order any of the products. If you do, don’t believe the fake tracking. They will never provide an actual tracking number, and they won’t take 2 seconds to track it for you unless it’s already 2 weeks late! Bad biz.

by AK_LANY

I just received my 1st book I ordered last week. Quality’s not bad. There are definitely quite a few improvements that are needed on the app. 1st as you allow access to your phone images, it selects the year you’d like to select images from and it goes to the beginning of the year without allowing you to select your most recent pictures, if you wanted. You literally have to scroll through an entire year to get to what you’re looking for. So annoying!!!! Also, now that I received the book, I’d like to request new copied for other family members with a few modifications. However I can’t find an option to copy the book and make the changes I want. I just emailed the support team. I truly hope they’ll help me make this easy...
lastly, I received an email from the CEO regarding security breach on May 5. I also received another email stating there was an issue with my credit card and I should use the link in that email to update my CC#. But when I go to the app to view & update my CC, it’s not even showing me my payment method. I get a blank page. I’m already frustrated. It also takes a long time to view other pages under my profile, order history, etc. I feel like I’m in early 90s, using a dial-up service while I’m on this app. (And I know it’s not my internet service because I just checked on a few of my other apps).