Contact Chatbooks Family Photo Albums Support

by Apple Tree Wanna Be

I’ve been meaning to print pictures for over a year and heard about how easy Chatbooks was to use. Downloaded it and with some monkeying are figured it out. Did a monthly subscription, after editing something like 8 volumes ordered my first volume. Then decided on bonus prints. The first book came and I was a bit disappointed with the pages not being glossy photo paper, but okay. I had taken some new photos and popped open the app to add captions. The printed volume was completely messed up even though it was locked. The rest of the volumes were now screwed up too. The support people were able to somewhat fix the locked volume to push the pictures I had not printed back so I could have them in volume 2 but, I had to re-edit EVERYTHING. Ordered volume 2 after hours of re-editing. The prints from volume 1 arrived the other day and again, not on photo paper. Even worse....not the ones I picked! So, now a couple days later, I open the app to once again find everything MESSED UP!! I refuse to continually re-edit my books it takes the joy out of looking at the photos of my precious babies photos. Sigh, I guess I’ll move on to another service/app. I doubt Chatbooks would refund my money either. 😡

by Jakemurray83

My order is a week late and the tracking info (provided by chatbooks), says it started in Miami and ended up in Utah. I’m in Fort Lauderdale, 30 mins north of Miami. I messaged support to ask and they said my item didn’t come with tracking. So obviously I asked how I’m being provided tracking info that says it’s in Utah, if it can’t be tracked. They’re response was that SOMETIMES it does come with tracking, but the tracking is incorrect on USPS part. I’ve asked several times to give me the tracking number so I can look into it myself, and they ignore everytime. They told me to wait until 12/31 to ask them to look into it for me. That’s 3 weeks after I ordered, 2 weeks after they said it’d be here, and a week after xmas (it was supposed to be a gift)…before they will even look into it! Wish I could add screenshots of the weird conversation. Anyways…. If you download the app, definetly dont order any of the products. If you do, don’t believe the fake tracking. They will never provide an actual tracking number, and they won’t take 2 seconds to track it for you unless it’s already 2 weeks late! Bad biz.

by Rachi H

Working with customer service on an issues with selecting a filter, undoing the filter and selecting a different filter. It either lets you have no filter or the original filter selected. Customer service first tried to say “unfortunately there is no ‘undo’ button with the photos edits. So within the app once a selection is made it sticks unless the photo is re-added.” I am editing 100 photos in the book that were manually selected from 400 wedding photos, so I will not be deleting photos to then find and re-add. Then I also pointed out to them that “there is an option that says ‘undo last edits’. It goes back to normal at that point. Then when you go back in to select a different filter the old one sticks. So there is a button, it’s just not working.” They responded with “yes I’m seeing that option as well, can I get back to you via email?” So, it is very time consuming adjusting filters. If only one can ever be selected then there should be the ability to select all photos and edit with the same filter. Instead you have to go in each photo one by one to change the filter. It makes no sense that you can’t try out a filter to see if it goes well. Waiting for their response to see how they will be fixing this issue. Will update rating when there is a fix!