Contact FreePrints Photobooks Support

I ordered my package on the 8th of December hoping to receive it by Christmas as it was to be a gift for my stepmom. Initially, it was said to arrive by the 17th, updated to say it would arrive by the 19th, then the 20th, and has not been updated since, and according to the tracking number I was given, it has yet to even arrive in my state. It is the 28th, 4 days after this book was supposed to be gifted to my stepmom, and significantly longer than the 6-11 day time frame I was given when I first placed my order. I have tried to get in contact with the company and have yet to hear anything back more than a week later. Not only am I frustrated, but day after day I am saddened and disappointed when my package, one I was very excited to receive, has not arrived. I will not be ordering from any of these apps again, and frankly, would like my money back. I would give this app 0 stars if I could. I would not recommend this app to anyone looking for a gift or an order to be processed in a timely manner. I feel lied to and cheated out of my money.

Book was easy enough to complete but I’m still waiting on my book to arrive that I ordered on Dec 17. On Dec 20 I asked for tracking info bc I was told by email it has shipped. Two days later received email that there is no tracking info but was on track to receive by the 26th. My question back, how do you know this? If you have tracking to see that send me tracking info. Two days later another email telling me the same thing. I emailed again on the 27th since it did not arrive on the 26th as expected. Two days later email response that all shipping is delayed and to be patient that it should arrive by Jan 4th. That’s quite a delay from the 26th, still no tracking. Emailed them again expressing my concerns about this whole process. Two days later received another response stating the same generic shipping delays and thanking me in advance For my patience as I should receive my package now by Jan 5th and if not to reach out again for resolution. Just sent another email this morning stating that this the reason they should only ship with tracking so customers can self serve and check their Package themselves or at least provide a customer service number to avoid a two delays for every email sent! Regardless if the book itself was free I paid for shipping to get here by a certain date. The savings on the book itself is not worth they delayed no tracking available shipping method, so I will not reorder anything from this company.

I have used this app for over a year. I have enjoyed getting my books, but yesterday I placed an order for my August book and it has just disappeared. The company was no help. The new book generally goes from In Progress books to Purchased books. It did not happen this time and the company rep says there is nothing they can do. I will no longer be using any of their products. Not that you were concerned about me leaving, but Good-bye!!! I was very upset when I wrote this review. I am going to have to eat my words. I looked at several other apps and could not find one that allowed me to place up to 6 photos per page. I also want to be able to edit each photo on a page and this app allows me to do this. I still wish the representative had been more concerned about my issue and offered at least a free book since I have used the app to purchase 9 hardcover books and 15 softcover books. I will continue to use the app because it is a good app. I just hope this does not happen again. It is frustrating to build a 25 page book and lose it all. I am still giving only 2 stars because of this inconvenience.