ectool app not working? crashes or has problems?

ectool Status

Published by Eckhardt GmbH

ectool-WEB-Konto Mandanten der Firma Eckhardt GmbH können für den Austausch
von Dokumenten und Informationen mit Ihren Mitarbeiter ein WEB-Konto (ESS)
buchen. Diese App ermöglicht es die Funktionen des ectool-WEB-Kontos zu nutzen.

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Common ectool Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ectool app on iOS and Android devices. Solve all ectool app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ectool iPhone Issues and Solutions

ectool iOS app crashes, not working, errors
ectool iOS app network issues
ectool on iOS has black/white screen

ectool Android App Issues and Solutions

ectool has errors/crashing/not working
ectool server network connectivity issues
ectool has black screen

ectool iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ectool app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ectool app crashes or not working on Iphone (iOS):

Close and restart the ectool app on iPhone
Update ectool app to the Latest Version for iOS
Uninstall and reinstall ectool iPhone app
Update your iPhone to the latest iOS version

Fix ectool on iPhone unable to connect to server/internet connection issues::

To resolve ectool network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ectool black/white screen (blank screen) on iPhone:

Follow the ectool iOS app troubleshooting guide Here →

ectool Android App Issues and Solutions

Fix ectool not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ectool app issues:

Force Stop the ectool App
1. On android, goto "Settings" » click ectool app. » click "Force Stop".

Update ectool to the latest version on PlayStore

Clear ectool App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ectool app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ectool.

Fix ectool unable to contact server/ ectool internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ectool » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ectool » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ectool on android.

Solve ectool black/white screens issue on Android:

Follow the ectool android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Eckhardt GmbH, developers of ectool.

100% Contact Match

Developer: Eckhardt GmbH

E-Mail: [email protected]

Website: Visit ectool Website

About this app

Mandanten der Firma Eckhardt GmbH können für den Austausch von Dokumenten und Informationen mit Ihren Mitarbeiter ein WEB-Konto (ESS) buchen. Diese App ermöglicht es die Funktionen des this app-WEB-Kontos zu nutzen. Voraussetzung dafür ist, dass Ihr Arbeitgeber Sie für die Nutzung der entsprechenden Anwendungen freigeschalten hat. • Belege/Formulare senden (z. B.