Contact E TUBE PROJECT Cyclist Support
Company Name: SHIMANO.INC
About: International manufacturer and distributor of cycling and fishing equipment and accessories.
Headquarters: , , .
E TUBE PROJECT Cyclist Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: e-tubeproject@support-shimano.com
Website: 🌍 Visit E-TUBE PROJECT Cyclist Website
Privacy Policy: http://www.shimano.co.jp/content/Corporate/english/index/portal-site/privacy-policy.html
Developer: SHIMANO INC.
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4 Most reported problems 😔💔
I am being asked for a 6 digit password to connect with my Di2 that I never set up. It used to connect without it. How do I find the solution
Junk
by Darth Dyer
I have three Ultegra Di2 bikes. Not one will connect to this app. It’s pointless. I shouldn’t have to go to a shop and pay money to maintain my bike. Totally regretting not getting e-tap on my latest bike.
Shimano BE BETTER
Firmware it is not updated
by Jerryomoya
I can not connect to my Orbea Rise. It says the firmware it is not working correct.
Please fix.
No longer the worst, but close
by PDFs All Day
This app used to be the worst iOS app out there. Now it is no worse than the third worst. My current issue, with v 4.0.2, is that it will connect to the Bluetooth module and detect an update is available. But the "Update all" button is disabled, and I can’t get it to update. And Shimano has no support. Unfortunately, it can’t connect to my Garmin, and the first thing Garmin says do is update the firmware. So no joy.
It used to be even worse. The appearance has improved, and the organization is somewhat more logical. But it still can’t maintain connections, and can disable your di2 bike. As at least two reviews say, if it disables your shifting, unplug all your devices, wait a bit, and plug them back in. I’ve been able to get my bike working again by unplugging the Bluetooth module and both derailleurs, without messing with the shifters.
Have a Problem with E-TUBE PROJECT Cyclist? Report Issue
Why should I report an Issue with E-TUBE PROJECT Cyclist?
- Pulling issues faced by users like you is a good way to draw attention of E-TUBE PROJECT Cyclist to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a E-TUBE PROJECT Cyclist customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using E-TUBE PROJECT Cyclist.
