Galaxus Status

Last Updated on 2026-05-11 by Digitec Galaxus AG

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Most reported problems

Connection

50.0%

Common Galaxus Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Galaxus network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Galaxus App
1. On android, goto Settings » Galaxus » click [Force Stop]

Clear Galaxus App Cache and Data:
1. On android, goto Settings » Apps » Galaxus » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Galaxus.

On android, goto Settings » Apps or Manage Apps tab.
Click Galaxus » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Galaxus » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Galaxus

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Developer: Temu

Nov 11, 2025, 04:05 PM
a Windows user from Moers, Germany reported problems with Galaxus : Login
Jun 26, 2025, 12:34 PM
a iOS user from Zurich, Switzerland reported problems with Galaxus : Connection
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