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App has not worked in several weeks, possibly a couple months. I’ve tried uninstalling and installing again, turning on and off my phone, and yet, the app still has a pop-up error message telling me it’s not working. I can see basic information, but not anything about my EBT food/cash transactions or balance at all. Why the error? Developer sent me a message giving me instructions to fix, and I followed those directions but there is no change to the error. What gives? I’d like to be able to use this new version of the app - and was able to up until about a month ago - but it’s pretty useless now, unless I want to be given the same reminders over and over again (which can’t be cleared even though I’ve looked at them multiple times and tried to clear the notifications with no luck). Please help to fix my inability to use the app and I’ll change my review. Thanks.

I want to love this app. Before it was updated, I did. I had no trouble sending my information online. Now, I’ve been trying to do the SAR and the app keeps kicking me out or just won’t let me log in. It does not give me the option of doing the SAR even though when I click on my benefits, it says the SAR has to be done by 3/31. I get no emails of notices and I haven’t even received anything in the mail. I only found out that it needed done because the insurance company called to let me know. When I try to call, the local office doesn’t answer the phone and the 1-800 number tells me to use the app. They don’t want people coming into the local office, so what am I supposed to do? My son has epilepsy and we can not afford to be without his insurance.

Every time I send a message or change electronically I get a speedy response. The caseworkers are very thorough, professional and speedy in getting benefits processed. Very far reach from dropping apps off in the HBG office and the apps constantly getting lost. I’ve seen so many people in literal tears in that office who submitted their required apps and docs, including myself and just pushed to the side because of other human error! I hope that everyone has access to the online services and they have knowledge to complete it. If not, I hope a center will be opened for them. Thank you for all my benefits and services! Especially for the caseworkers in Johnstown, Pa who have really made these processes stress free!!