myCOMPASS PA Reviews

by TDialo

Every time I send a message or change electronically I get a speedy response. The caseworkers are very thorough, professional and speedy in getting benefits processed. Very far reach from dropping apps off in the HBG office and the apps constantly getting lost. I’ve seen so many people in literal tears in that office who submitted their required apps and docs, including myself and just pushed to the side because of other human error!
I hope that everyone has access to the online services and they have knowledge to complete it. If not, I hope a center will be opened for them.

Thank you for all my benefits and services! Especially for the caseworkers in Johnstown, Pa who have really made these processes stress free!!

by Michelebella1977

App has not worked in several weeks, possibly a couple months. I’ve tried uninstalling and installing again, turning on and off my phone, and yet, myCOMPASSPA still has a pop-up error message telling me it’s not working. I can see basic information, but not anything about my EBT food/cash transactions or balance at all. Why the error? Developer sent me a message giving me instructions to fix, and I followed those directions but there is no change to the error. What gives? I’d like to be able to use this new version of myCOMPASSPA - and was able to up until about a month ago - but it’s pretty useless now, unless I want to be given the same reminders over and over again (which can’t be cleared even though I’ve looked at them multiple times and tried to clear the notifications with no luck). Please help to fix my inability to use myCOMPASSPA and I’ll change my review. Thanks.

by Baybe2539

Zero notifications for anything. Constantly locked out of myCOMPASSPA where I have to keep creating new accounts. “Check here for automatic renewal” yet still have to fill out the paperwork every 6 months because myCOMPASSPA doesn’t do as stated. Forgot your password, oops, create a new account. Even when I did get myCOMPASSPA to work for me one time, it was a huge hassle as far as the office stating myCOMPASSPA didn’t update them and myCOMPASSPA saying it was updated, with no options for me to re-save the submitted paperwork. I ended up driving the paperwork into the office an hour away. Waste of time and huge headache 👏

by Angrywifeandmom

I want to love myCOMPASSPA. Before it was updated, I did. I had no trouble sending my information online. Now, I’ve been trying to do the SAR and myCOMPASSPA keeps kicking me out or just won’t let me log in. It does not give me the option of doing the SAR even though when I click on my benefits, it says the SAR has to be done by 3/31. I get no emails of notices and I haven’t even received anything in the mail. I only found out that it needed done because the insurance company called to let me know. When I try to call, the local office doesn’t answer the phone and the 1-800 number tells me to use myCOMPASSPA . They don’t want people coming into the local office, so what am I supposed to do? My son has epilepsy and we can not afford to be without his insurance.

by Cheyenne_2

I really like myCOMPASSPA but it does have one major problem that needs to be fixed ASAP because I can’t loose my benefits everytime there is a semi annual renew. myCOMPASSPA doesn’t send you notifications when anything needs to be done. I check myCOMPASSPA once a month or so and I’ve noticed that I never get notified when something like the semi annual renews come up. I have a very busy life and I’m never on my phone due to soon having 3 kids all under the age of 3 and it makes it difficult to actually take the time to go through anything on my phone. I’m late AGAIN turning in this semi annual renew form because I didn’t know it had to be done last time it was the same thing and I lost my benefits then had to reapply for them. I can’t keep reapplying due to lack of communication from myCOMPASSPA and welfare office I literally depend on my benefits for my kids please fix this at least even doctors offices send you text notifications a few days before appointments to remind you, you have appointments coming up and it’s so helpful especially when I get so busy I forget. so why can’t my compass do something similar ? Please really look into adjusting this issue

by Bettyb579

I want to love myCOMPASSPA the idea and concept is excellent but the execution has so many issues. When you call into the office to ask a person for assistance then encourage you to use myCOMPASSPA . I’m not an devise expert but I’m not completely newbie to technology either. It does not function well, too many clicks to get to the useful information, crashes or “unavailable at this time”, and the in myCOMPASSPA Store it shows you that you can look up your benefits which I’ve never been able to figure out. It needs to be updated, more user friendly, and much easier to navigate. It is handy to upload documents when you figure out how to use that feature. Please iron out the wrinkles in this system if you want people to utilize this amazing concept.

by Debronjames

It’s better than the website at creating a new account but that’s about it. myCOMPASSPA would greatly benefit if it had notifications sent to let you know when you receive documents in myCOMPASSPA . The back buttons and menu buttons are super glitchy, the entire screen turns black and doesn’t return to the previous screen, only after a few tries. App would also benefit from saving your password or enabling Face ID to log in instead of constantly typing in your password everytime the glitchy app kicks you out.

by Mellow1120

myCOMPASSPA worked perfectly before updating it now that it’s updated I’m having issues with it. First of all it makes me verify with either and email, my ssn, or by answering my security question before being able to log in every single time. The big issue I’m having is that I can’t even add my ebt. Every time I try it tells me my login is incorrect when I’m typing it in correctly I know it’s correct because I can literally go to my phones browser and log in to the ebt website no problem. Really hope you guys get these glitches fixed soon.

by KRKapple

Its nice that the state made myCOMPASSPA more current and better visually but it's not fulfilling the needed purpose for SNAP. People need to know what their account balance is! Telling us when the next deposit will be and how much it will be for is fine but it's more important to know how much is currently available on the card. 🤦🏻‍♀️ It also wouldn't hurt to see the latest transactions to know what has been spent and where. This is available on other EBT apps. So let's catch up here PA

by Kitaautumn

I like myCOMPASSPA because it helps me to avoid going to the office ugh but. Hate that after I submit the documents that I have to call case worker to let him or her now that the documents were sent, shouldn’t it be an update for the case worker soon as documents sent. Now I have to wait ten days for my snap because my case worker wasn’t notified that I sent documents ridiculous.

Update I uploaded documents on via website and the case workers are saying they didn’t receive my paystubs and bills this is crazy so they cut my stamps off. I sent the documents in the fifth of December. Someone not doing their job it’s stressing me when your doing what your suppose to do and nothing is getting done .

by Royal Montgomery

myCOMPASSPA has been very convenient for me and I'm glad it exists! My issues with it are that it doesn't really show your SNAP
renewal date. The closer you get to the day your SNAP renews, myCOMPASSPA just shows you the date for the following month, which is not helpful as the dates often change. Instead, there's just a small line with a dot, the dot being the day your SNAP renews. I wish this would be fixed as the SNAP renewal dates will change from month to month.
It would be nice to be able to check your SNAP balance from myCOMPASSPA .

by JJNaniZave

Pretty easy to navigate it just gets frustrating if you don’t remember your password lol make sure you remember it and if you change your password give it 5 minutes until you try logging in with the new password and then everything is smooth sailing from there much easier than the booklets and you always have access to see what benefit you have!

by Sicilian Lioness

It’s a very good app and very useful but it could be checked into more by the creator of myCOMPASSPA to make sure it’s running smoothly because there’s been many times myCOMPASSPA would not update my information and times it would not let me change my password when I forgot it, so some routine maintenance would make it a 100% no problems whatsoever app. Other than that it’s VERY uselful and it saves you lots of gas money and time wasted going to the welfare office and waiting to be seen by someone.

by Rhinhold!

My situation is sketchy to say the least. But myCOMPASSPA has been helpful so far. It’s saving me trips on my break that are HIGHLY inconvenient during my workday. I’m not embarrassed about needing help. I’ve worked for the last constantly 24+ years and I have one child to raise. So my time is very valuable like all of ours. The only reason I’ve given myCOMPASSPA 4 stars instead of 5 is because I’ve only used it once or twice. BUT, I’ve had absolutely NO PROBLEMS with it which has me wondering, could it be this easy? Again, I’ve had NO PROBLEMS so this may easily be a 5 star app. Fingers crossed!

by Cdglenn42

Easy convenient application access the only problem is how long it takes to receive a response to if you have been approved . If you are denied they don’t give any reason to why and it’s been for me 4 weeks and yet still no response . I received Liheap the 1st week I applied along with other resources I asked for but nothing from welfare them selves . That’s what’s needed the most .

by Bestdudepic

I just started using myCOMPASSPA and it has already been very useful if your a not able to get to the office or wish to stand in that line where there are a hundred people and you only have one question your standing there for 30 minutes. Must use it if you have any questions just call the 1800 number for the department of human services they can walk you threw it.

by Babysweethang

My information been hack multiple times in myCOMPASSPA itself
Now it takes me forever in a day to sort out my own information and correct whatever information the hackers put on it
It seems to be happening to me everytime I fall sick. As of right now I’m out of work due to being sick trying to get over a cold but can’t cause I have to worry about stuff like this.

by Tmautoglass

The ease of myCOMPASSPA is great!!!!! Last time I did a renewal, I sent in my paper renewal application and apparently they never received it, we went to the dr and none of us had insurance. Now we are termed and have to apply again. We applied using the myCOMPASS app and it has been AMAZING, I can see it’s still in process or if I need to send in any documentation, and when we do I can just upload it right then and there from myCOMPASSPA . Now there is no way for my application to get lost (I hope anyway 😬). I am def thankful for myCOMPASSPA. Now I just hope we get coverage soon 😀

by Krisglam7

myCOMPASSPA will not update or re-download on my phone it’s keeps saying please try again later. If I cannot update or re-download myCOMPASSPA on my phone I cannot upload any documents and get them to my county office in order to get my benefits and I need my electric paid by LIHEAP. Please help me and fix this problem

by Prophetic Icon

The my compass app is convenient, efficient and detailed as far as assisting customers through the navigation process of this portal. I love the upload feature to electronically provide important documents at your fingertips via your mobile device... Although 7-10 days is a long time to wait but it balances itself out in the long run...

by Butter8!

This is not my first time using this compass app to upload documents. Montgomery County Assistance Office, can identify you if your employed how much you make, what company your employed at. It’s killing my heart that I was terminated from my job for being Discriminated against and had to get back on this horrible system, to go threw the same abuse. Now that I need medical due to my hypertension the County assistance is claiming that they can’t see my documents in the system it’s always something with this County, if I was a drug attic I’ll receive all the assistance. This is why the system created compass to get your documents faster now what’s the problem

by Ramos$23

myCOMPASSPA needs to be updated and become a better system for the had working people that can’t be at the office on time.
I have so much trouble in sending documents when I have the pictures saved on to my phone. I can’t get my SAR forms or complete them on myCOMPASSPA so what’s the concept of myCOMPASSPA then. I’m still having trouble with submitting things on myCOMPASSPA and the main office doesn’t check myCOMPASSPA and cuts my benefits off with no reason given after I provide the prof in person, fax, email or even through the chain center they rip me off with half my benefits like it’s horrible and a waste of my time dealing with myCOMPASSPA and it’s not my phone because iPhones is comparable to almost everything.

by Starkeybiz

myCOMPASSPA is great and allows me to be able get things done faster. It is easy to use as well. My only complaint is that it glitches way to often. Waaaaaay to often. Other than that it has kept me out of the office and made things easier by allowing me to do things like complete my SAR, receive a decision letter or send in documents which is how it should be. Something that can help make certain processes easy and /or faster.

by FromMe921

So much easier than printing, copying, faxing, and mailing all the documents needed every 6 months, not to mention saving tons of paper. BUT the image capture for the documents can be a little buggy. Sometimes you have to try multiple times and directions to get it to show up properly. Still much easier overall even with that.

by ChasingDreams

Since we have to authenticate with password and all of our info is here and accurate we should be able to apply for benefits here. It would be faster, easier and all information is available. Otherwise, thank you for creating an app where I can keep on top of our medical benefits.

by SharShar026

This is great , I just found out about myCOMPASSPA . I wish I would’ve known sooner.I know there offices are very busy and that these people work very hard to help us everyday and can never do enough I’m sure, but it’s hard to get through for that reason. I hope more people begin to use myCOMPASSPA and I hope it makes things a lot easier for everyone. Thank You compass!!
Sharon G.

by Bluelightningjeep

It’s so much better than mailing or faxing things in, or waiting on the phone to call info in. I love being able to submit my docs after business hours and not have to worry about mailing them in later. Plus, I like being able to log on anytime and getting my decision or change notifications in a more timely fashion.

by Brghteyes

I love being able to access my account and submit documentation over myCOMPASSPA . With working 40 hr weeks, and taking children everywhere they need to be it makes getting my documents needed submitted so much easier. Esp considering my local office is a 30 min drive from me and I would have to drive there late at night.

by Phoenix*2018

I’m very pleased with myCOMPASSPA. It saves so much time, and you don’t have to wait on the phone or in busy lines. It’s also great because you often have trouble getting in touch with your caseworker; myCOMPASSPA solves that problem. Turnaround time is good, submitting info is fast and easy, and it keeps track of everything you submit. Well done!

by Mikeridesfordoughnuts

I’m so grateful for the assistance I have received over the past few years. Customer care has been very professional, and I ask tons of questions and they make sure I understand everything before hanging up. Thanks to the young lady I spoke to today I found out there is an app. Love it.