Canvas app not working? crashes or has problems?

Canvas Status

Published by Occipital, Inc. on 2023-12-12

Canvas empowers home improvement pros to 3D scan spaces in minutes and get
accurate as-built CAD models and floor plans. Save hours by replacing tedious
measuring with 3D scanning, which is as easy as taking a video.

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Common dislikes about Canvas app

- Can't do anything but scan your house or what ever then get a list of formats that charge a top competitive business prices per square foot.

- No Apple Pencil support.

Have a Problem with Canvas: LiDAR 3D Measurements? Report Issue

Common Canvas Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Canvas app on iOS and Android devices. Solve all Canvas app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Canvas iPhone Issues and Solutions

Canvas iOS app crashes, not working, errors
Canvas iOS app network issues
Canvas on iOS has black/white screen

Canvas Android App Issues and Solutions

Canvas has errors/crashing/not working
Canvas server network connectivity issues
Canvas has black screen

Canvas iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Canvas app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Canvas app crashes or not working on Iphone (iOS):

Close and restart the Canvas app on iPhone
Update Canvas app to the Latest Version for iOS
Uninstall and reinstall Canvas iPhone app
Update your iPhone to the latest iOS version

Fix Canvas on iPhone unable to connect to server/internet connection issues::

To resolve Canvas network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Canvas black/white screen (blank screen) on iPhone:

Follow the Canvas iOS app troubleshooting guide Here →

Canvas Android App Issues and Solutions

Fix Canvas not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Canvas app issues:

Force Stop the Canvas App
1. On android, goto "Settings" » click Canvas app. » click "Force Stop".

Update Canvas to the latest version on PlayStore

Clear Canvas App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Canvas app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Canvas.

Fix Canvas unable to contact server/ Canvas internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Canvas » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Canvas » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Canvas on android.

Solve Canvas black/white screens issue on Android:

Follow the Canvas android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Occipital, Inc., developers of Canvas.

26.67% Contact Match

Developer: Grymala

E-Mail: [email protected]

Website: Visit Canvas Website

About this app

Save even more time by using our Scan To CAD service, which transforms your scans into editable, professional-grade 3D CAD/BIM files and 2D drawings in as little as one day. this app is trusted by thousands of home improvement professionals: design-build firms, kitchen and bath remodelers, general contractors, architects, interior designers, and more. View your 3D model from any angle, measure with up to 99% accuracy, and revisit it any time — in-app or via the this app Web Viewer on any device. this app saves our customers hours and thousands of dollars. “Using this app saves my clients approximately $1,500 on measuring and modeling their home, and they get me out of their house in 15% of the time. "I have reduced the time to measure a 2,500 square foot building from 2 hours of measuring and 1. 5 hours of data input to 30 minutes of scanning and sending the scans to be converted to a Revit model". Download this app to turn your iPad or iPhone into a power tool. 3D capture is easy: simply walk around rooms as if you’re taking a video. this app uses computer vision and AI to create accurate 3D digital twins. Our Scan To CAD service creates 3D CAD/BIM as-builts in industry-standard formats like Revit, SketchUp, Chief Architect, and 2020 Design Live, as well as 2D floor plans in AutoCAD and PDF. this app empowers home improvement pros to 3D scan spaces in minutes and get accurate as-built CAD models and floor plans. Open the as-built in your program of choice and jump right into design, quoting, and planning. this app requires a LiDAR-equipped iOS device: an iPhone 12 Pro / Pro Max or iPhone 13 Pro / Pro Max or an iPad Pro (2020-2021 models). Save hours by replacing tedious measuring with 3D scanning, which is as easy as taking a video. Scan rooms in seconds and entire homes in minutes. "It allows me to take on more clients than I would otherwise be able to".