Remo Backup app not working? crashes or has problems?

Remo Backup Status

Last Updated on 2017-01-04 by Remo Software

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Common Remo Backup Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Remo Backup app on iOS and Android devices. Solve all Remo Backup app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Remo Backup iPhone Issues and Solutions

Remo Backup iOS app crashes, not working, errors
Remo Backup iOS app network issues
Remo Backup on iOS has black/white screen

Remo Backup Android App Issues and Solutions

Remo Backup has errors/crashing/not working
Remo Backup server network connectivity issues
Remo Backup has black screen

Remo Backup iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Remo Backup app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Remo Backup app crashes or not working on Iphone (iOS):

Close and restart the Remo Backup app on iPhone
Update Remo Backup app to the Latest Version for iOS
Uninstall and reinstall Remo Backup iPhone app
Update your iPhone to the latest iOS version

Fix Remo Backup on iPhone unable to connect to server/internet connection issues::

To resolve Remo Backup network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Remo Backup black/white screen (blank screen) on iPhone:

Follow the Remo Backup iOS app troubleshooting guide Here →

Remo Backup Android App Issues and Solutions

Fix Remo Backup not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Remo Backup app issues:

Force Stop the Remo Backup App
1. On android, goto "Settings" » click Remo Backup app. » click "Force Stop".

Update Remo Backup to the latest version on PlayStore

Clear Remo Backup App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Remo Backup app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Remo Backup.

Fix Remo Backup unable to contact server/ Remo Backup internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Remo Backup » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Remo Backup » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Remo Backup on android.

Solve Remo Backup black/white screens issue on Android:

Follow the Remo Backup android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Remo Software, developers of Remo Backup.

About this app

Files that you store in Remo Backup remains safe and you can get them from any smartphone, tablet or computer (PC & Mac). Remo Backup app is a secure cloud based backup app to backup all your important photos, videos and more. With Remo Backup you can sync any file across all devices without having to email them, it makes your life a lot easier.