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Thought I had a problem with my phone. Under settings WIFI was supposedly connected however there was no WiFi icon present on my display. Trying to connect with anything verified I was in fact not connected. I disabled WiFi in settings. Same problem. After 3 hours on the phone with both Verizon and Apple, the Apple rep made an appointment for me at the nearest apple store. Phone was checked out it was capable of WiFi but not able to connect. Apple rep cleared my phone as if it was new. WiFi connected no problem. Was advised to add apps manually in case one was the cause of the issue. I restored app after app and still was connected to WiFi UNTIL I restored Private VPN! The same problem returned. I immediately deleted the app and the WiFi was back. I won’t be using this again....I paid for one year but have to ditch it after a couple months. Waste of money!

I had PIA VPN for a long time which is GREAT (that’s what I’m going back to ) but I just was curious in trying something new, so I did. I ran into private vpn and it was good when it worked. At least once a week though it would lock me out of my account and I wouldn’t be able to use it for several hours... I talked to customer service multiple times and they were no help other than tell me to reinstall my apps lol. I honestly regret letting the 30 days pass up cause I wish I could get my money back. When it would work on my phone, the connection would drop all the time... not a good mobile app

The app disconnects me from internet when the VPN is on often. Its frustrating. Their customer service is from 9am to 3-4 pm London time( GMT+1). So, if you are from USA or anywhere else, you wouldn’t be able to get help from them. I would recommend only if you are looking for cheap VPN. Otherwise its not recommended. There are other VPNs which work really well like Express VPN, NordVPN and Surfshark ( all these VPNs customer service is 24*7).