Contact Mullvad VPN Support

The service itself is peerless. The app to access this service is amateurish at best. You have to use it in portrait aspect ratio, even if your device is locked to landscape. Logically, when your month is up, you can’t access the internet. Illogically, you cannot terminate your connection to the VPN server when your subscription is up, so the app doesn’t allow you to access the internet to buy another month. Even when you deactivate the VPN in settings, the app automatically turns it back on and kills your internet connection. You have to buy more time on a device that isn’t using the service in order to use the service. Additionally the app is simplistic and visually ugly. I would not accept this app if a student submitted it to me for a coding class. Mullvad either does not care about providing a quality user experience or they trusted this app’s creation to interns and never bothered to check their work.

If you’re unfortunate enough to tap the “Refresh Key” button from 6 am until 12 pm, this app is useless. It will say it cannot regenerate the key, then, you can’t use the internet. Why? Because your VPN is broken. You will be forced to turn off the VPN. One morning I had to log all the way out and log back in just to get this VPN to work. I love Mullvad and I love it’s policies but this is just unacceptable. I can’t be without internet for 6+ hours at a time because I tried to refresh my key in the morning. I shouldn’t have to uninstall and reinstall the VPN, change the location and log out and log back in to use the service that I paid for. I will be taking my money elsewhere, which is a shame because Mullvad has unparalleled privacy.

So this is a decent first attempt. I’ve used Mullvad for quite some time on my laptop and love it. This isn’t quite there. The biggest problem is that the vpn doesn’t fully connect when you reopen your phone. It will show a connection, but you have no connection to the internet. The only way to fix this is to literally go and turn it on and off again, which is not “a feature” believe me. To make matters worse, this does not happen on the iPad. iPad actually works wonderfully. Finally, there’s no way in the app to reach out to Mullvad like there is on Non-mobile. That’s an oversight and a poor one. They already take a while to respond. So making you search for connection information on top of releasing new apps they have to support is a terrible idea. But when Mullvad works, it’s the best. It’s hard to do better when protecting your privacy.