Contact OMRON connect US CAN EMEA Support

by LeaEsto

Simplicity is the ultimate sophistication! In other words use the KISS method; Keep It Simple, Stupid! This new unimproved update is a total screw up. Went from a very simple to use User Interface to a total convoluted way of doing things. The BP machine does not even connect to the IPad ! And it wants me to enter a user Id and pwd. Before it kept me connected and all I had to do was to bring up the app, take my blood pressure and then transfer and bring up the reading with a touch of the green bar. The history was shown in a clean tabular list. You should hire a Human Factors and a web designer engineer with common sense! Guaranteed, nobody is going to want to buy the product with such poorly designed UI. Additionally it is evident that proper testing was no done. I am the only person using the machine, yet it would not let me continue to do the connection because User 1 (of 2) was already in use and would history would be erased, but when I confirmed I was user 1, it would circle back to the same question and warning, forcing me to switch to User 2. I recommend that OMRON pull the update and go back to the previous version.

More…. Needed to change my email address from an expired email but there is no place to update the email address!

by Alfie Bignose

All of the negative reviews are true unfortunately. What makes it particularly sad is that the app developers went from a pretty decent product to one that is so awful that it really seems that it was purposely contemptuous of users rather than an honest mistake in judgment or a programming bug. I just can’t figure out why....what’s the business strategy here? Sadly, most people will have already expended the cash for the device before experiencing this abysmal “free” application. And the fact that it appears to be an intentional step in the wrong direction makes it unlikely any “fixes” will be forthcoming even though it would be as easy as going back to the old version.

Later: when I first wrote the above, the average rating by reviewers was 1.8. When I checked today it was inexplicably 3.8. But if you read the reviews nearly all the “5 stars” were awful (and understandably so), until you scroll back to before the update. The highish reviews back then were for the earlier version, before the screw-up when it became awesomely bad. The high star ratings since then are either “star typos” or sabotage.

by Lawyer Advise

OMRON now requires you to sign in with a password and sign a contract of adhesion. Previously required you keep the microphone on to use the Blood Pressure Monitor. Be AWARE of OMRON Healthcare Co. from Japan!
As of May 2021, the purchaser of OMRON Blood Pressure Monitor and EKG must sign a EULA otherwise known as a End User License Agreement and after reviewing some 35 screens of contractual language, the purchaser must acknowledge and agree to their terms contained in the EULA by pressing the “I agree” green block at the end of the EULA. If you press Cancel, you go back to the sign in page and cannot use the Blood Pressure Monitor with included EKG as advertised with your iPhone. You can not modify, amend, strike out any words or paragraphs, change, as the contract is known as a contract of adhesion. Although you can use the device without recording to the iPhone, you cannot use the EKG to monitor your heart as advertised. I have been recently diagnosed with heart blockages and necessitate the use of a daily EKG to monitor my heart as I did for years prior to the requirement to sign/agree to the mandatory EULA. As a result of being precluded from its use, I DEMAND A FULL REFUND OF MY MONEY.