GoProof app not working? crashes or has problems?

GoProof Status

Collaborate on creative design work from your phone! Linking in real-time with
the GoProof website, the mobile app optimises the user experience on a phone or
tablet, making it easy for collaborators to receive, review and approve Adobe
Creative Cloud and other creative work shared through the GoProof
ecosystem. With its deep Adobe CC integration, the GoProof app makes approving
designs quick and convenient for small screens.

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Common GoProof Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GoProof app on iOS and Android devices. Solve all GoProof app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GoProof iPhone Issues and Solutions

GoProof iOS app crashes, not working, errors
GoProof iOS app network issues
GoProof on iOS has black/white screen

GoProof Android App Issues and Solutions

GoProof has errors/crashing/not working
GoProof server network connectivity issues
GoProof has black screen

GoProof iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GoProof app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GoProof app crashes or not working on Iphone (iOS):

Close and restart the GoProof app on iPhone
Update GoProof app to the Latest Version for iOS
Uninstall and reinstall GoProof iPhone app
Update your iPhone to the latest iOS version

Fix GoProof on iPhone unable to connect to server/internet connection issues::

To resolve GoProof network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GoProof black/white screen (blank screen) on iPhone:

Follow the GoProof iOS app troubleshooting guide Here →

GoProof Android App Issues and Solutions

Fix GoProof not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GoProof app issues:

Force Stop the GoProof App
1. On android, goto "Settings" » click GoProof app. » click "Force Stop".

Update GoProof to the latest version on PlayStore

Clear GoProof App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GoProof app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GoProof.

Fix GoProof unable to contact server/ GoProof internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GoProof » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GoProof » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoProof on android.

Solve GoProof black/white screens issue on Android:

Follow the GoProof android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oppolis Software Ltd, developers of GoProof.

100% Contact Match

Developer: Oppolis Software

E-Mail: [email protected]

Website: Visit GoProof Website

About this app

Linking in real-time with the this app website, the mobile app optimises the user experience on a phone or tablet, making it easy for collaborators to receive, review and approve Adobe Creative Cloud and other creative work shared through the this app ecosystem. Since 2003, our progressive software innovations for Adobe Creative products have optimised print workflows, energised creative design collaboration and made the steps into digital content and app production easy. With its deep Adobe CC integration, the this app app makes approving designs quick and convenient for small screens, allowing collaborators to inspire and approve amazing creative journeys from wherever they are. Oppolis Software inspires creative designers to manage, proof and publish amazing cross-media content more efficiently. Collaborate on creative design work from your phone! Trusting users of Oppolis’ products include recognised brands such as Specsavers, Toronto Film Festival, EE, Deutsche Bank and the British Lawn Tennis Association, and leading publishers The Guardian, Haymarket, EMAP and Dentsu Aegis Network.