Metro Transit Reviews

When I least expect it MetroTransit (which has my password saved) will randomly ask me to re-enter my user name and passwords. When you are constantly buying tickets (often last minute) and MetroTransit locks you out you are screwed. This happened to me as recently as last Thursday. Today I can only buy “express” tickets. MetroTransit will not allow me to purchase “local” tickets. I rack up more Uber Rides because of MetroTransit ..

I’m currently waiting for the bus and MetroTransit simply refuses to let me buy a ticket. My payment method is working fine, everything else on my phone is working, but MetroTransit keeps saying “please wait” when I try to purchase a ticket. Hope the bus driver is nice enough to let me on so I can get home! The redesigned app is ugly and nonfunctional. Opening the FAQ page outside of MetroTransit is also annoying, I don’t know who was in charge of the UI on this new app but they did a terrible job.

One star review. Before the “improved” version I could buy a week’s worth of tickets at once. It took about 5 clicks to buy all of my tickets for the week. Now each ticket is a separate credit card transaction. And every action that used to take one click, takes multiple clicks. That means that it takes 10 separate purchases and a total of 90 clicks to buy my tickets for the week. (Yes, I got annoyed enough to count.)

I never write reviews, but this is such a frustrating experience that I hope the developers will see this and fix it. There must be a bug because when I go to purchase tickets, it has a button for “set payment” that is active and a button for “purchase now” that is grayed out. But it won’t click on the set payment option. Being able to buy and use tickets is literally the reason I bought MetroTransit .

I also tried to buy tickets from the website that I could use on MetroTransit , but for some reason they don’t do that and you need a go-to card. Luckily I have cash, but otherwise I’d be screwed starting at a place that doesn’t have a ticket machine.

Longtime riders know that there’s no end to the issues of metro transit, but I have to say MetroTransit is the first time I’ve ever been outright prevented from purchasing a fare with them. Not only is practically nothing hosted on MetroTransit , but it literally refused to allow me to set payment onto a card, or use Apple Pay (despite having an entire button for it.) Beyond that, consistent crashes, endless loading screens, and being randomly logged out means that MetroTransit is as useful as throwing handfuls of loose change into the street and waiting for them to magically transform into bus tokens. Save your time, buy a transit pass, or start carrying small bills, or try Uber - an app that actually functions!

I literally never write app reviews, but after downloading this one I felt obligated to write so the developers can fix it. Seriously, MetroTransit is horrendous. All I wanted to do was buy a bus ticket to the state fair (something that MetroTransit should 100% be designed to do, considering that’s their service). After going through multiple screens, I sat waiting for 5 minutes while it “loaded” the payment page. Only problem is the page never came up. There’s nowhere else to purchase tickets except in person with cash, not even the website. Seriously. Figure it out. Get rid of whatever excuse for an app developer you have now and hire a real software engineer.

I’m not particularly excited about the look and feel of the update. It’s rather bleak and confusing to me. Also there seems to be a bug issue with my device. Upon getting through the order for the ticket needed, pressing the ‘Set Payment’ button completely crashes/closes MetroTransit . No errors, frozen screen to show I just get booted. I am currently running iOS 13.6 on a 11 Max all other apps work and have worked flawlessly so I do not need or want an update to iOS 14. I hope you can find and fix this bug because the old app was a handy tool to have as a resource.

MetroTransit has very bad UX/UI because it does not let me buy tickets.
I select the fare > I select “add to cart” > I select “confirm purchase” > then nothing. The screen has two buttons: “set payment” and “purchase”. The purchase button is grayed out and non-functional, so I tap the “set payment” button, but it does not work—nothing happens. Fix this! What is the point of MetroTransit if it can’t do the very thing for which people download it.

Well this is my issue on MetroTransit every darn time I go to login with my password it never works and I have to always reset my password every time sick of it what’s wrong with this dumb app can’t get any sense of it I have to always put my card number in when I need to load my go to card too put some cash it so difficult I like to go to Cub Foods to load my card but having MetroTransit is a fine thing cause times I don’t feel like going out not be feeling good please fix MetroTransit people stop being dam lazy

The fact that MetroTransit still doesn’t work after a year is embarrassing for this app. They still promote it on their website as a reliable way to pay, but it’s simply not. People don’t have access to cash like they used to, and it makes public transport even harder to use and than it already is.

Get with the times and have a functioning app like every other urban transport system.

I’ve been using MetroTransit for years and then suddenly I can’t buy tickets on here anymore. It will always say that “payment failed” even though I have money in my account. I’ll try to input another card and it will say “unexpected error—try again in a few seconds” and despite trying again and again, it doesn’t go through. Try another card, same thing. I don’t carry cash so it’s pretty inconvenient and it’s disappointing because it was a really cool feature.

MetroTransit doesn’t show bus schedules. Google Maps is unreliable with bus schedules. Unless you’ve taken a picture of the schedule at one of the major transfer stations there’s NO WAY of getting an updated schedule. Many times I’ve been at stop 444 at MOA and the bus doesn’t come. It’s a frustrating transit system and MetroTransit has SO MUCH POTENTIAL to make it easier for the commuter and they refuse to. MetroTransit ONLY allows you to pay for ticket’s beforehand. WHEN ACCURATE SCHEDULES ARE THE MOST IMPORTANT !!

I used MetroTransit just fine for over a year, but then it complained about connectivity issues. I didn’t have any problems with other apps connecting to the internet though, just this one. A transit app needs to be more reliable than this.

Like other reviews I am seeing here, I was unable to select the “Set Payment” button when trying to purchase a ticket. After calling customer service, they instructed me to delete and redownload MetroTransit . This worked for me and I am now able to select the “Set Payment” button and enter information.

I originally downloaded MetroTransit because my Go-To card did not have enough balance for my fare and reloading the card takes 24 hours to process. The original download of MetroTransit with the purchasing bug made for a stressful first experience, especially at the risk of missing my bus to work.

I am rating MetroTransit three stars in hopes for a smooth experience going forward and future improvements. Safe travels out there!

App does what it needs to do. But trying to purchase a ticket takes so long to do. Open it up hit purchase ticket and just get a spinning bar for a minute or so. Before the last update it was so fast to do what I needed to do. Now I have to open MetroTransit hit the button and continue getting ready for work before it’ll do anything.

When I initially downloaded MetroTransit, it was working fine for weeks. Sure there were some bugs that you had to watch out for, but for the most part it was great and I chose to overlook them because I thought they weren’t a big deal. Now however, MetroTransit doesn’t work at all and I can’t even purchase a ticket when I really need one. It keeps saying 500 error:(. MetroTransit not working is especially the worst when you have no cash on you foe the bus fare and when an uber is way to pricey. Please do better Metro Transit. If you guys invested more into MetroTransit being better, it would very appreciated and amazing for us bus riders. Thank you!

The newest update added more steps to buying tickets. The goal should only be on simplifying. Why not have a “usual purchase” so we can do one-click buying?

While I’m at it, why not have a built-in browser for maps, etc., if you’re not going to have those things built in (which would be better).

But it does work to buy tickets.

Using MetroTransit for the Taylor Swift concert and found purchasing tickets to be pretty straightforward. I had to reference the Metro Transit site a few times to make sure I was selecting the right pass. Using MetroTransit definitely requires an understanding of how the metro transit system works and most of that is on their site, not in MetroTransit .

Just made an account and bought a ticket. It took me 1 minute from app download to ticket activation. In fact, I did it all between the time it took the train to get from one stop to next. Was worried about the reviews, but since I left my wallet at home, it was worth a shot. Thank god I did😹 bottom line: it’s been a few minutes and still works great for it’s stated purpose. 4.6/5

MetroTransit is for tickets. It hyperlinks you to the this app website for everything else (Trip Planner, Next Trip, Schedules & Maps, Alerts, etc.), which is understandable as the investment was already made there, and it’s certainly more convenient than searching for bookmarks.

Bottom line: It works well for what it does — buying, storing, and activating tickets. Rock solid. Thanks, this app.

(Note: if you have trouble logging in after the upgrade on July 15, 2021, do a reset password. I think the max password length might’ve changed. I had that problem, and it was immediately resolved by a reset.)