Contact Metro Transit Support
Company Name: Metropolitan Council
About: Make transit trips in the Minneapolis/St. Paul metro area as mobile as you are
with the official Metro Transit app.
Metro Transit Customer Service 💢
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Developer: Metro Transit
3 Most reported problems 😔💔
App can’t purchase tickets
by Penguin0817
I never write reviews, but this is such a frustrating experience that I hope the developers will see this and fix it. There must be a bug because when I go to purchase tickets, it has a button for “set payment” that is active and a button for “purchase now” that is grayed out. But it won’t click on the set payment option. Being able to buy and use tickets is literally the reason I bought the app.
I also tried to buy tickets from the website that I could use on the app, but for some reason they don’t do that and you need a go-to card. Luckily I have cash, but otherwise I’d be screwed starting at a place that doesn’t have a ticket machine.
Purchasing tickets impossible
by Kaileth
Longtime riders know that there’s no end to the issues of metro transit, but I have to say this app is the first time I’ve ever been outright prevented from purchasing a fare with them. Not only is practically nothing hosted on the app, but it literally refused to allow me to set payment onto a card, or use Apple Pay (despite having an entire button for it.) Beyond that, consistent crashes, endless loading screens, and being randomly logged out means that the app is as useful as throwing handfuls of loose change into the street and waiting for them to magically transform into bus tokens. Save your time, buy a transit pass, or start carrying small bills, or try Uber - an app that actually functions!
Frustrated.
by Dr. Janitor
I literally never write app reviews, but after downloading this one I felt obligated to write so the developers can fix it. Seriously, this app is horrendous. All I wanted to do was buy a bus ticket to the state fair (something that the app should 100% be designed to do, considering that’s their service). After going through multiple screens, I sat waiting for 5 minutes while it “loaded” the payment page. Only problem is the page never came up. There’s nowhere else to purchase tickets except in person with cash, not even the website. Seriously. Figure it out. Get rid of whatever excuse for an app developer you have now and hire a real software engineer.
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