Museum Barberini app not working? crashes or has problems?

Museum Barberini Status

Published by Museum Barberini gGmbH on 2024-04-25

Experience art in digital form—before, during, and after your visit. The
Barberini App presents audio tours for adults and children along with
wide-ranging information on our exhibitions: interviews with art experts, artist
biographies, and interesting facts about the museum, its collection, and its
founder Hasso Plattner.

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Common Museum Barberini Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Museum Barberini app on iOS and Android devices. Solve all Museum Barberini app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Museum Barberini iPhone Issues and Solutions

Museum Barberini iOS app crashes, not working, errors
Museum Barberini iOS app network issues
Museum Barberini on iOS has black/white screen

Museum Barberini Android App Issues and Solutions

Museum Barberini has errors/crashing/not working
Museum Barberini server network connectivity issues
Museum Barberini has black screen

Museum Barberini iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Museum Barberini app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Museum Barberini app crashes or not working on Iphone (iOS):

Close and restart the Museum Barberini app on iPhone
Update Museum Barberini app to the Latest Version for iOS
Uninstall and reinstall Museum Barberini iPhone app
Update your iPhone to the latest iOS version

Fix Museum Barberini on iPhone unable to connect to server/internet connection issues::

To resolve Museum Barberini network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Museum Barberini black/white screen (blank screen) on iPhone:

Follow the Museum Barberini iOS app troubleshooting guide Here →

Museum Barberini Android App Issues and Solutions

Fix Museum Barberini not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Museum Barberini app issues:

Force Stop the Museum Barberini App
1. On android, goto "Settings" » click Museum Barberini app. » click "Force Stop".

Update Museum Barberini to the latest version on PlayStore

Clear Museum Barberini App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Museum Barberini app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Museum Barberini.

Fix Museum Barberini unable to contact server/ Museum Barberini internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Museum Barberini » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Museum Barberini » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Museum Barberini on android.

Solve Museum Barberini black/white screens issue on Android:

Follow the Museum Barberini android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Museum Barberini gGmbH, developers of Museum Barberini.

100% Contact Match

Developer: Museum Barberini gGmbH

E-Mail: [email protected]

Website: Visit Museum Barberini Website

About this app

The Barberini App presents audio tours for adults and children along with wide-ranging information on our exhibitions: interviews with art experts, artist biographies, and interesting facts about the museum, its collection, and its founder Hasso Plattner. The Barberini App also includes creative ideas for children and youth and, last but not least, information on all our services including opening hours, ticketing, programs and events, and visitor accessibility. You’ll also discover 360° panoramas, multimedia websites for each exhibition, and the audio tour Italy in Potsdam, a guided walking tour of art and architecture inspired by Italian models. Free WiFi is available in the Museum Barberini. To use the Barberini App, make sure you have an internet connection. Experience art in digital form—before, during, and after your visit. We recommend activating Location Services and Bluetooth to discover all the information and features of MuseumBarberini .