Contact CoPilot GPS Navigation Support

by Vinnycat1

If I could give it negative rating I would . This guided us into a closed road with our 45 ft motor home and 25 ft trailer. A very narrow rd. There was also a rr track paralleling the rd and a few trains came along while we were trying to figure out what to do. Tried to back up into a rd that was crossing the track but it was uphill and we were blocking traffic as well as it would have left the trailer on the tracks if a train came along as there wasn’t a long distance and was onto the tracks as well. There was a narrow driveway with a ditch on both sides ahead and only because my husband has experience with tractors with trailers was he able to back in and get us out of there. If he had not been as experienced as he was we would have had to pay for a tow out of there, they would have had to unhook the trailer with the car and tow the motor home backwards then we would have had to have the trailer turned around and towed it back to the motor home to be hooked back up. After we did get ourselves out of there the app kept trying to reroute us back at which time we turned it off and guessed our way out of the town and back to the interstate. This took place because we relied on it to go from the campground we were at to the interstate. I am on a trial for this app and nowhere can I find out how to opt out so before you start your trial period find out how to get out of it first.

by Iforgetpasswordstoo

It seems they aren’t updating this app accurately. To start I was experiencing several incidences where this app did not recognize the address I entered and would give me another option nearby. But I could accept this, however there were several times using this app that it would freeze and not update. And unless I was paying attention I could have missed a turn or something important. In order to overcome the freeze I would have to force close the app and reopen/ load it. That’s a concerning issue with regards to confidence of the product. But my topper to canceling my subscription and deleting the app was the directions it gave me to get on the freeway to other night, it instructed me to turn left so I was in the left lane pulling 70’ of Coach and trailer . It wasn’t till I neared the point where there should have been a left turn lane that I realized the app is wrong and I was supposed to have been on the right side of the road 3 lanes over to a helix on-ramp. And it became clear this on-ramp system had been there for many many years. I was left with having to navigate through small streets and come back around. For me, A subscription based app focused on trust for driving directions, it was a fail on a gargantuan level. No go for me Copilot. You aren’t worthy.

by CaniKwi

I bought this years ago & was annoyed that my purchase didn’t count for anything when it moved to a subscription model. However, I need a reliable GPS on my phone for our RV travels. This isn’t it. On the first trip while using it Copilot directed us down a road that we should never have been on. I don’t blindly follow GPS instructions but neither Apple Maps nor my paper map indicated anything to raise alarms. After we turned into this narrow country road with swamp each side and no shoulders we reached a sign saying that there was no access for vehicles over 1/2 ton or longer than 20 feet. We’re 16 tons and 40 feet and there was no area to turn around. Backing half a mile down a country road to turn back into a busy state highway was great fun.
Copilot wouldn’t reroute. It kept telling us to turn back onto that road.
The second time, it routed us onto city streets that had low (very low, one was 9’) overpasses. Luckily, I picked up on that before we turned off. Then the app wouldn’t reroute.
Third & last time, I ran copilot concurrently with MapQuest, and ran Apple Maps on the iPad alongside. Copilot lost signal and ran around in circles, then tried to turn us around to start the route over. Neither of the others lost our position. Copilot is now uninstalled and I wouldn’t recommend it to any truck or RV driver.