Contact Swoop Towing Support

by ABunchOfSpiders

My business gets multiple calls a day from Swoop employees and clients looking for a tow all across the nation. My company is not a tow company. Somehow our number was added by mistake. For months I’ve attempted to ask their employees to remove us, asked managers to call me, reached out to their parent company (who is impossible to contact), and submitted a ticket that’s been in their system for at least 2 months now. I know this because I chatted with another employee today who saw the submitted ticket.

These people can’t be bothered to do an incredibly simple thing. I must have reached have reached out at least 20 times about this and we still get calls every day from their employees and desperate clients who are stranded somewhere. How can you rely on a company like that to help you in your time of need?

by HRH-FishAreFish

Swoop asked our company to fill out a sheet with our rates. Apparently they wanted to waste our time because they didn’t really want a spreadsheet with our rates, they had hopes that we would contract with them and lower our rates for them. They promptly counter-offered rates and desperately wanted us to put our dedicated employees lives on the side of the interstate and accept peanuts for endangering the lives of the employees of our company. The lives of your beloved employees, the folks who work as basically knights n shining armor to the stranded motorist, don’t have much worth to the folks at Swoop who desperately want you to agree to lower your rates. They desperately want to devalue your services, and turn a profit on your willingness to endanger the lives of your family and employees for meager wages.

by 661184 Dude

Agero Swoop has a MAJOR flaw that needs to be fixed asap. I don’t always get job notifications and I miss out because of it. Agero swoop has it so that, when it actually works, you get a notification from your app and you get a text message that they’ve assigned you a job and are requesting an eta. But sometimes it never comes through! I’ve rest my phone, updated my iPhones software, deleted and redownloaded the app, and I make sure my notifications are on, location is always on, and background app refreshes are on. I’ve done everything I can think of but a lot of times recently, I don’t get a notification nor a text. So I miss out on jobs. I’ve got to constantly be on alert checking the app. It’s exhausting. You guys need to fix this ASAP!