Contact The Sims™ Mobile

Contact The Sims Support

Published by on 2023-12-07

About: Create your Sims, give them unique personalities, and customize their world with
more detail than ever before on mobile. Experience your Sims’ lives as they
choose careers, party with friends, and fall in love.



How to Contact The Sims Customer Service/Support

The Sims™ Mobile Contact Information

Listed below are our top recommendations on how to get in contact with The Sims™ Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact The Sims™ Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Electronic Arts



100% Contact Match

Developer: ELECTRONIC ARTS

E-Mail: [email protected]

Website: Visit The Sims Website

100% Contact Match

Developer: ELECTRONIC ARTS

E-Mail: [email protected]

Website: Visit ELECTRONIC ARTS Website





Privacy & Terms:

http://terms.ea.com

http://privacy.ea.com

http://help.ea.com

https://tos.ea.com/legalapp/WEBPRIVACYCA/US/en/PC/




Reported Issues: 6 Comments

4.6 out of 5

By Natonya Strickland Watson

11 months ago

I have played this game for a while and every time it updates I lose game progress and money it updated yesterday and I was on level 21 about to go to 22 and when it updated I was back on level 20 and I lost a lot of money in progress

By Jordan

1 year ago

My app keeps saying network connection not found or what ever and I’ve checked for iso updates, app updates, deleted apps even though I have more then half the space in my IPad free. What do I do? If it’s to be fixed I hope I get compensation in the app for missing out on events I’m going through.

By Lani Jay

1 year ago

I've been playing Sims Mobile for years & have spent money in the game but I'm not satisfied. If I would rate this game I would give it at 3/10. It used to be fun back in the day but now its trash. Please fix sims mobile. The game really has a lot of potential to be fun but its too expensive and highly time consuming. I'm currently on Level 54 and it looks as if the highest level stops at 60. Why not go to 100? A update is highly recommended. The prices of furniture are way too high. The toddlers should have more interactions. Why can't they eat or take baths or interact with other sims like the adults? Clothing items for the todds are expensive too. Hell, even the clothing items and hairdo's for the adult sims. The game gets boring because we are doing the same daily tasks or interactions. Why not add more jobs? Like a teacher, or auto&body worker (because the update now has cars) or a gardner/farmer? Just some tips. Also, I noticed that the sims I have a relationship with just disappear out of the sim tab? They'd be in relationship level 5-10 and if I leave the game or make a sim passive and go to another sim in my generation, once I go back to the sim I was playing with originally, their relationship status with a sim vanishes. Very odd. Please fix this. Why can't I direct message the people on my friends list? We only chat in parties and its annoying because other players barely respond. I guess because of different time zones. I see the same sims walking around aimlessly and that's pretty annoying too, sometimes they just walk right into my house and just sit on the couch or talk to one of my sims and walk out? What's up with that? The sim slots only limits to four and when you make a sim passive you have to buy cupcakes just to get their energy back up if you want to play with that sim again. Please add more interactions and direct messages to friends. Everything shouldn't be so expensive in the game. Why does it cost so much just to add another floor plan? The stairs should be included why is it separate? There should be a direct number to where consumers can contact customer service. Not just through email. A lot of companies are being sued so please don't be next because it seems as if all our money is being taxed and your not even updating the game like your consumers wish. Why when I spend money for a pack they take extra tax/money. If it costs $6.99 to get a furniture pack why is my card being charged almost $8 dollars? FIX SIMS MOBILE. FIX SIMS MOBILE. FIX SIMS MOBILE.

By lilly pad FAN!!!


Amazing idea.....but too slow

I love this game I really do, because I love playing the sims on my pc. So when I found out it was on mobile I was so excited to get to play my favorite game wherever! Until I found out how different it was from the sims on other consoles. Of course being a mobile game I didn’t expect much. But I just expected a little more. It’s like the sims game on other consoles just without all the packs, which is great because I don’t need packs and add ons to have fun. So when I saw that there was none of that I was ok with it. But the game itself is just so slow in progress. I kinda expected to be of a more “move at your own speed” kinda game. And when I say slow I don’t mean that my phone has trouble running the game, I mean it’s a very very slow process. It takes hours to do one thing!!!!! And that really makes me loose my patience to do anything else. So I would stop playing for hours and come back only to have to do it again 2 minutes later. There’s no real “GAMEPLAY” in my opinion. It’s all waiting and waiting and waiting. And when you finally get a family and your sims are happy, I personally didn’t feel any self accomplishment. I didn’t feel like I did anything but wait to get to that point. But the idea of having the Sims Mobile is great really it is! But I think they just need to change how the game works and id play it for hours. So I’m giving it a 3 for the idea, the design, and the hard work put into making it.



By reviewkoala


Great game, but... (Must Read)

So I downloaded the app Sims Mobile because my friend had the app Sims4 and I wanted to get it on my phone, but it turns out that Sims4 you can only get on a Mac, PC or whatever. It’s really fun but it takes a long time to complete events without wasting all your energy, a suggestion would be to have more like 50 energy instead of 30 energy. And also to make the events shorter. My two sims are in love and are soon to get married, but you can’t get married until you complete a million bazillion events. It’s a great game and you should download it if your willing to wait for like two or three hours each time you do something. If you aren’t get Sims Freeplay. It’s not as good configuration but it at least doesn’t take as long. 😒 Also, there should be a way to get more sim cash. Cupcakes restore your energy to make events go faster but each cupcake costs fifteen simcash or something like that. So maybe when the Sims work instead of just sim coins they should also get simcash. That would be more fair. 😔 Also, another reason you should be able to obtain more simcash is because when your sims get married they can perform a woohoo which is basically having a baby but you need a bigger bed to do that so you can’t have any babies until you get 150 simcash and you can’t get 150 simcash until there’s a way to obtain more simcash without paying!!! There are lots of things they should improve but over all it’s a fun app.



By Lavaburst8888


Fun but kinda boring now

I’ve been playing the sims mobile for more than a couple weeks and it’s the same thing over and over to do each day. Work on your sims career, interact with people, start a relationship with someone, have a child etc... it’s boring to me now doing the same thing every time I go into the game. I wish they would make an update to add pets that way you could train a dog or even do a competition or show showing off the dogs tricks. I also wish when the baby turned into a toddler it could play with more things like a pool or be able to interact more with family and possible make some friends. I think the to do list is stupid. What’s the point of it? Nothing in my opinion. I also wish you could garden or have more hobbies for the sims to do. In my opinion, the sims free play is more interesting now than this game. I used to play it and there’s much more to do and even upgrade your house. If pets were added at least make it so the characters could play with them and you can shop for accessories for them and be able to make the child look however you want when it’s a toddler or at least a teenager. I hate having to wait until a sim is able to retire in order to control a other sim or change their appearance. Please take into these considerations the next time the app is updated. Also one more thing it seems like the quests are around the same thing which is annoying. Also I don’t understand why things break cuz it’s stupid to pay to get it fixed.




Have a Problem with The Sims™ Mobile? Report Issue

Leave a comment:




Why should I report an Issue with The Sims™ Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of The Sims™ Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a The Sims™ Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The Sims™ Mobile.


Stop Ridiculous Charges.


Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

Get Started now →



Most Popular Apps in Games