Contact The Sims™ FreePlay

Contact The Sims Support

Published by on 2024-01-22

About: The Sims™ FreePlay lets you create, customize, design and build to your
heart’s content on mobile! Create your story, your way. Build your virtual
town, family and life! Design and decorate dream homes that show off your
interior design skills and personal style.



How to Contact The Sims Customer Service/Support

The Sims™ FreePlay Contact Information

Listed below are our top recommendations on how to get in contact with The Sims™ FreePlay. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact The Sims™ FreePlay. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Electronic Arts



100% Contact Match

Developer: ELECTRONIC ARTS

E-Mail: [email protected]

Website: Visit The Sims Website

100% Contact Match

Developer: ELECTRONIC ARTS

E-Mail: [email protected]

Website: Visit ELECTRONIC ARTS Website



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Privacy & Terms:

https://twitter.com/TheSimsFreePlay

https://www.instagram.com/thesimsfreeplayea/

https://www.facebook.com/thesimsfreeplay




Reported Issues: 5 Comments

4.6 out of 5

By maddie

2 years ago

hi I am very angry because I was just trying to get my account on to my new Chromebook and unfortunately your Sims on iPhone sucks and I lost my account and I can’t even go into the cloud to get it back because it’s not working answer me and give me my account back and my 23 yellow simoleons or I WILL blackmail you

By alyssa2413

2 years ago

hi i am willing to pay at least 90000 simoleons for you guys to add a update to sims freeplay and add a quest where you can get fatt sims or at least not so skinny sims and i need you guys to add a cavalier king spanial dog to the pat shop in full dog size and puppy size thank you!

By Tuesdaym77


Have to pay money to do some tasks.

The concept of FreePlay seems nice, but like most games these days you’re going to have to pay money to complete some tasks. Now this wouldn’t be that big of a deal if it wasn’t completely set up for you to NOT be able to advance in most areas if you don’t pay. Which is the opposite of a FreePlay game. You won’t be able to do your social tasks (visiting neighbors in different sim towns) without paying money to complete them. You can try and add Facebook friends but If you can’t get your Facebook to connect to the game then you’re screwed. You also won’t be able to complete some of the other tasks because of the long wait times. You’re given a few days to do 10 different things but some of the task times are 10+ hours of “relax on the couch” and then the next task is “cast random spells” for 12hours in real time. With no way of speeding things up. It’s near impossible to get everything done in the time given. Oh yeah you can add extra time… but you’ve got to pay to do so. If sims is a game you want to play… it’s most likely cheaper to just buy the actually games and play. That way you’ll be able to do what you want when you want and not have your sims stuck in a task of growing pumpkins for 24 hours. The fact that youve got to pay money to advance and still not even be able to play for several hours because they’re caught up in a task they can’t get out of… it’s just not worth it.



By Jada Johns💓


So many ads !

Sims FreePlay is dear to my heart ! I remember being in middle school seeing a friend play sims 3 on her laptop and I was fascinated by it ! I love sims in all ways possible. Sims FreePlay was my first download considering I didn’t have a PC nor a console . This was the next best thing! As I’ve graduated high school , on top of my second year of college .. I lost track of the game , received new phones and lost interest for a little. Actually bought sims 3 & sims 4 on the console in the mean time of me not playing sims FreePlay on my phone. I downloaded this game back 2 weeks ago with the expectations as usual.. doing quest and practicing my learned ability building a storyline for all my Sims to make the game more fun considering the quest are a tad bit time consuming and almost makes the game “ a little less fun “ but I enjoy them now , now that I understand more ! As of my two weeks coming back to this game .. I have never been so bombarded with ads in my life. I’m not sure why there are so many ads now but I hate it ! I still love the game and have found a way to quickly get past the 30-45 second ads for a “ alien reward” .. basically money I didn’t ask for. I appreciate you paying me to watch your sponsors but so frequently is quite annoying in my eyes . Everytime I go to the map I have an ad. I build a new work place, an ad. I tell a sim to go use the bathroom , an ad. It gets frustrating but still the end to my heart .



By Self thinking sims


Reincarnation Door of life for sims Free-play

So far I am in love with how the game is set and I really love this game is so realistic. I was able to have two of my sims mate in order to create a bi-racial sim. I’ve heard that sims can die in the game once they have hit “elders” so I was thinking the app developers can spice things up. Instead of giving orbs to sims for shopping, how about you store the orb in some sort of inventory where you can have a “Reincarnation” option. Then you have choose the parents the previous deceased sim will be born into, how they will look like, personality ect. So that the game will be more interesting and even more realistic. Like sims and sims4 how about you choose the body type of your sims in free-play. Like An ectomorphic body to a Endomorphic body. Have the people who created their sims choose the fate, body type and destiny of their fate. Make the sims in freeplay more conscious and self thinking instead of the creators doing that themselves. Which will get boring. You can still have sims complete tasks. I just think this game has the potential to be an even greater game. You might not look at my suggestion, but please take it into consideration. Also, you have some sort of “sim heaven” and “sim” hell for the sims who have died in the same on free-play. Make the sims self-thinkers and their decisions and choices will determine wether or not they can be reincarnated into the body a new sim and new sim life.




Have a Problem with The Sims™ FreePlay? Report Issue

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Why should I report an Issue with The Sims™ FreePlay?

  1. Pulling issues faced by users like you is a good way to draw attention of The Sims™ FreePlay to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a The Sims™ FreePlay customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The Sims™ FreePlay.


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