Contact Su Support

by Bears_Gurl

After speaking with support and them trying to justify the part they play in getting people to dump money into this game I will be deleting this app! They are full of excuses and lies, after seeing other reviews of people with same issues this app won't last long and people will stop playing, the higher the level the more money you have to spend!!

First I've played many games and never have I been forced to purchase "super bucks" in order to complete tasks and you have to for many of this games tasks! Sure you can win a few bucks here and there but not near enough when a store you need is 60, 90, or 110 dollars and you need all of them at the same time! Then there are the timed events that you have to keep restarting because you can't get the money in time!
Second support is full of excuses and justify ripping people off by saying there are a couple of mediocre methods of obtaining "super bucks" that most of us aren't able to sit and play for hours to obtain or half the time are impossible to get.
This game is fun to play on a certain level but you just end up completely aggravated and frustrated when you're unable to finish most of the tasks! And you feel cheated when your being asked to spend money all the time!! So these things need to be fixed soon or expect most people to catch on and be done with this game I see people dropping off my friends list like flies for this very reason!!!

by Bobbineye

When I downloaded this game a few months ago, it became my favorite game almost immediately. But as time went on and my level grew higher, progress became slower and slower because, Mr DEVELOPER, I WILL NOT invest my hard-earned money into a bunch of icons that I will one day get tired of playing. This game is digging deeper and deeper into our pockets as we level up. And I’ve read your (the developers) comments about how its more amusing and challenging this way. Well, Mr developer, the only one amused here is you!! I do not find it amusing to have to spend my real greenbacks for your play money. BUT I can see how, every time someone spends their real cash for your play money, that it amuses you. I bet your laughing all the way to the bank!! Just like some of the other fed-up players, I too have a growing list of quitters. I’m going to join them. This game could be a fun game if you would just get your hands out of our pockets. And to add to the aggravation, you make us watch two videos before we can ask our friends for energy? AND now we can’t even quickly click through the energy in our inventory. I don’t have the patients for this game anymore. So I’m removing your hand from my pocket, and you can laugh at some other poor unsuspecting victim.

by Mom2autistic1

Reprehensible customer service and should be investigated by Apple (IMO) for misleading and false practices. In-App purchases that are approved, with a receipt from Apple but not received are ignored by Playkot support. I emailed them multiple times through the game and got notification that it was received. Showed receipts but support stalled and claimed it was an Apple issue (it wasn't. Apple said to contact the developer). Said it may take up to 24 hours to get the in app purchase - never has before. *Ever*. Support sent me through a troubleshooting article that had steps that are no longer even pertinent on the later iOS versions. There is a known Facebook bug which they acknowledge but could care less about .. they keep telling people to delete the game and reinstall it and then connect it back to Facebook without losing data. You do that and discover you can't connect to Facebook anymore. Email support and wow.. it's a known bug. Would have been nice to know that BEFORE they told us to do it. Utterly useless.