Virtual Journeys app not working? crashes or has problems?

Virtual Journeys Status

Last Updated on 2020-05-05 by Ian Skellern

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Common Virtual Journeys Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Virtual Journeys app on iOS and Android devices. Solve all Virtual Journeys app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Virtual Journeys iPhone Issues and Solutions

Virtual Journeys iOS app crashes, not working, errors
Virtual Journeys iOS app network issues
Virtual Journeys on iOS has black/white screen

Virtual Journeys Android App Issues and Solutions

Virtual Journeys has errors/crashing/not working
Virtual Journeys server network connectivity issues
Virtual Journeys has black screen

Virtual Journeys iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Virtual Journeys app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Virtual Journeys app crashes or not working on Iphone (iOS):

Close and restart the Virtual Journeys app on iPhone
Update Virtual Journeys app to the Latest Version for iOS
Uninstall and reinstall Virtual Journeys iPhone app
Update your iPhone to the latest iOS version

Fix Virtual Journeys on iPhone unable to connect to server/internet connection issues::

To resolve Virtual Journeys network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Virtual Journeys black/white screen (blank screen) on iPhone:

Follow the Virtual Journeys iOS app troubleshooting guide Here →

Virtual Journeys Android App Issues and Solutions

Fix Virtual Journeys not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Virtual Journeys app issues:

Force Stop the Virtual Journeys App
1. On android, goto "Settings" » click Virtual Journeys app. » click "Force Stop".

Update Virtual Journeys to the latest version on PlayStore

Clear Virtual Journeys App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Virtual Journeys app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Virtual Journeys.

Fix Virtual Journeys unable to contact server/ Virtual Journeys internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Virtual Journeys » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Virtual Journeys » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Virtual Journeys on android.

Solve Virtual Journeys black/white screens issue on Android:

Follow the Virtual Journeys android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ian Skellern, developers of Virtual Journeys.

About this app

Virtual Journeys for Strava is designed to interact with STRAVA® data to allow you to use your activity data, logged within Strava, to track progress against a virtual journey to your goal destination. Virtual Journeys for Strava allows you to select your starting position, your destination and a number of waypoints to visit en route. Travel the world with Virtual Journeys for Strava without even having to leave your home town! Strava is a registered trademark and service mark of Strava, Inc. Go to the Map display and a route will be calculated and displayed for you. How about cycle to New York? Maybe hike to Paris? Ever wanted to run to Sydney? Virtual Journeys for Strava is designed for use with Strava.