OVO Reviews

OVO Reviews

Published by on 2025-02-11

🏷️ About: OVO is an app that allows users to pay for anything and everything, from routine bills to impulsive purchases, from online shopping to roadside stores. With OVO, users can pay across 500,000+ retail merchants, airtime, bills, parking, for all services in Grab, and for all purchases in Tokopedia. Users can also earn and spend OVO points everywhere, transfer to all banks, and easily top-up their accounts.


       


Overall Customer Experience 😎


😎 Positive experience
72.4%

🤬 Negative experience
27.6%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 321 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to use

- Convenient

- Safe

- Accepted everywhere

- Great promos



Read 21 Customer Service Reviews 😠💢

3.9 out of 5
Terrible

Terrible app will not allow me to create a password to create an account. Also OVO says it works in Indonesian & English. There is no english option available to set up the account, who knows if that’s available once the account is set up as I keep getting an error message thus I can’t actually set up an account. You’re losing business

Indo only?

Does not support non Indonesian phone numbers. So, useless for expats and short term visitors

No English Option?!

No English?! Are you kidding?
I’m out.

Horrible little app

Have never successfully signed in and no customer help

Worthless app

OVO is unusable. 300,000 rupiah stuck and unable to access. Customer support does not exist

No Enlish option

There is no option to switch to English.. cant even figure out how to log in.

English please

OVO should have a language option from the very beginning.

Unhappy

I only use this app because everyone uses it too. They keep rejecting my upgrade application because they think that my passport photo is different than my face......why would I lie? :)

Awful CS

Thank you so much for the awful experience that given to me. The CS was not really helpful and didn’t give any solution. Better using other’s finance apps.
Really disappointed.

STOP POPUP ADS

I don’t want to see pop up ads on an app that I am required to use for transactions. There is no reason for showing pop ups in an app.

I am also reporting to Apple because these are not best practices for apps and it is abusive.

Dissapointed

I got my money cut twice for the same transaction and asked me to manually get my money back from the merchant.
My dissapointment is the developer missed out the fact that customer could eat everywhere (outside the city or not even close to their home) and still asked us to manually get the money.
Wish you could have better solution.

Misleading Promo Scheme

I spent a +IDR 250,000 on a merchant with ‘up to 30% off cash back’ with fine print you have to play mini game in OVO to get it. It would have been fine if I only get around 10%, 15%, or 20% since it looks like a raffle, but I ended up only getting 235 this app points!!? That’s less than 1%!! It costed more than my top up fees at IDR 1,000 per transaction.. shame 👎🏿👎🏿

not worth it 👎

cant login
stupid app
give me back my money

English language

I dont know why there no English language
I dont know what can do with this app point all explanation with Indonesia language

The promo is very unclear

The promo is very unclear. Have followed the terms and conditions but were rejected with reason of the quota, while there is no indication or notification that the quota has run out or not.

Upgrade to premier from apps

i would like to upgrade to premier.. would be better if u can do it via apps without havin to go to ur booth

cannot copy paste

Hello the apps wont let me copy and paste in transfer form or anywhere in number field , please enable soon so people can do transfer more easier and take less time
Thanks

Better

Setelah sekian kali gagal Upgrade Premiere via app & booth, hari ini berhasil! Fitur transfer gratis ke rekening bank sangat bermanfaat. Thank You this app! Keep upgrading 👍🏼

I actually like it

I never thought that I would actually like OVO. but now I use it every day. It's easy to use, convenient, and safe

Best wallet in Indonesia

Accepted everywhere, great promos, thanks this app.

Request

No option the application charge the language.

How can change language for English



Is OVO Safe? 🙏

Yes. OVO is very safe to use. This is based on our NLP (Natural language processing) analysis of over 321 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.9/5 . Justuseapp Safety Score for OVO Is 72.4/100.

Safety Analysis

64.5% of users say app is Safe 👍
64.5%

25.5% of users say app is Risky 🚨
25.5%

10.1% of users have Some Concerns ⚠️
10.1%


Is OVO Legit? 💯

Yes. OVO is a totally legit app. This conclusion was arrived at by running over 321 OVO User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for OVO Is 72.4/100..

🔏 Privacy & Data Safety

OVO collected the following data from you:

  • Data Used to Track You:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  • Data Linked to You:
    • Identifiers
  • Data Not Linked to You:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

How was your experience with OVO? Post a Review




Features

- Pay for anything and everything

- Pay across 500,000+ retail merchants, airtime, bills, parking, for all services in Grab, and for all purchases in Tokopedia

- Earn and spend OVO points everywhere

- 1 OVO Point = Rp 1

- Transfer to all banks

- Upgrade to OVO Premier for ease of transferring to other users or all banks in Indonesia

- Easy top-up via Instant Top Up, ATM, internet/mobile banking, OVO Booth, Grab driver, or direct debit on the OVO application.

  Contact Support
Developer:
Visionet Internasional, Pt

Contact e-Mail:

Website:

Privacy Policy: