OVO app not working? crashes or has problems?

OVO Status

Last Updated on 2025-02-11 by Visionet Internasional, Pt

I have a problem with OVO

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

81.8%

Crashes

9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of OVO Problems 🔥

- No option to change language to English

- Unable to create a password to create an account

- Error message when trying to set up an account

- Unclear fine print for cash back promos

📋 9 Reported Issues:

J Stern 2023-05-17

Usage not being updated

Dr Gavin Longmuir 2023-03-09

Unable to get any sense out of this app. SSE was fine. Keeps sending me emails asking me to reset my password

Peter Gower 2023-03-01

The app is useless It doesn’t accept payments, card numbers It was easier to pay SSE by using internet banking All this app is doing is taking up room on my phone

Keenneth Munn 2022-06-08

problems all the time no problems with sse get it sorted

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Carole Paskins 2022-05-23

Ive tried twice over two weeks to access app but it keeps trying unsuccessfully. I can't check usage as I want to. Please can someone get it up and running at this difficult time when we really need to keep a check on usage!

Janet Medhurst 2022-05-18

My account was with SSE. I can't access my account as its telling me to set up a new one with OVO. I've tried numerous times and I keep getting told there's a problem. Please sort this out. I didn't have this problem with SSE.

Janice Kalin 2022-05-12

OVO app is not loading AGAIN! Trying to enter meter readings & pay. Not good enough, OVO. This happens on a regular basis and is so frustrating. DO SOMETHING!!!!!

Nayan 2022-04-21

I cannot transfer money

Val Martin 2022-04-03

Unable to submit meter readings

Showing 1-9 of 9 reported issues:

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Common OVO Problems & Solutions. Troubleshooting Guide

Table of Contents:

OVO iPhone Issues and Solutions

OVO iOS app crashes, not working, errors
OVO iOS app network issues
OVO on iOS has black/white screen

OVO Android App Issues and Solutions

OVO has errors/crashing/not working
OVO server network connectivity issues
OVO has black screen

⚠️ Troubleshoot | Fix Now in One Click

OVO iPhone Issues and Solutions

How to fix OVO app crashes or not working on Iphone (iOS):

Close and restart the OVO app on iPhone
Update OVO app to the Latest Version for iOS
Uninstall and reinstall OVO iPhone app
Update your iPhone to the latest iOS version

Fix OVO on iPhone unable to connect to server/internet connection issues::

To resolve OVO network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

OVO Android App Issues and Solutions

Fix OVO not working on Android, crashes, errors or is unresponsive:

Force Stop the OVO App
1. On android, goto Settings » OVO » click [Force Stop]

Update OVO to the latest version on PlayStore

Clear OVO App Cache and Data:
1. On android, goto Settings » Apps » OVO » Storage » click [Clear Data] option. This clears both data and cache.
2. restart OVO.

Fix OVO unable to contact server/ OVO internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click OVO » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto OVO » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch OVO