🏷️ About: The Wilson Bank & Trust App is a free mobile decision-support tool that gives you the ability to aggregate all of your financial accounts, including accounts from other financial institutions, into a single, up-to-the-minute view so you can stay organized and make smarter financial decisions. It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances.
We Investigate the app owner's website (Wilsonbank.com), verify their legitimacy, and uncover hidden scams and complaints.
Wilson Bank and Trust is ALWAYS off line! I never have an accurate update on what my account balance is. They are always delayed. Or behind when funds have been debited to my account. It is so bad that it always shows that I am in the negative because they allow me to spend money that I do not have because THEY ARE OFF LINE!!!! I went to see if I needed to do a update within my app, and there is no updates. It’s definitely the bank and they need to handle this technical issue ASAP. It’s so annoying.
When you have someone write you a barely legible check it is very difficult to get the system to accept it. You end up doing it multiple times and sometimes it will never work and you have to go to a branch. There should be an option to submit it to a person who would manually review and get back to you within a bank business day and let you know if they have accepted it.
I have been with several banks,a lot of them are under developed or just very clunky, they all pale in comparison to the steaming pile of garbage that WilsonBankTrust is. The old app was very bare-bones yes, but at least I could login and actually see my account balance. How are you going to create a banking app that takes three minutes after logging in to even tell you what is in your bank account. Not to mention the amount of time it takes to do account transfers or anything else. WilsonBankTrust needs to be completely reworked, this is the first time in a long time I’ve considered switching banks simply because of how horrible the their app is.
If I could rate this as zero stars I would. You are better off logging into your account on an actual computer. Your available balance takes at least a minute or even two to change and that’s after you’ve pulled down on the screen to refresh it multiple times. Transfers take forever to process and on the old app all of your accounts were visible on the home screen. Now you can only view one at a time and have to thumb left to get to other accounts. WilsonBankTrust is a nightmare and is bad enough to make me consider changing banks as I am always on the go and rely heavily on WilsonBankTrust .
A bit excessive on the over draft fees on a business account . $38 every time and they let the big charges go through first and and get you on all the little charges . I paid around $200 in overages for not even $50 worth of overages . Also, the cash deposits in an atm should be immediate . Could have avoided most of these charges if they would have processed my deposit immediately . I Think I will be shopping for another bank . And if you are looking here keep in mind that there are better options elsewhere .
WilsonBankTrust is terrible. It does not update your transactions in even a reasonable amount of time. I have deleted and reinstalled WilsonBankTrust and even gotten help at an actual location and my most recent transaction it shows is from 3 weeks ago. If I electronically deposit a check I would expect it to be available at the very least in a couple of business days but it takes so long to post it would be faster to just go to the bank and do it. Almost completely useless for doing any actual banking away from a branch.
This is one of the reasons Wilson is no longer my primary bank. WilsonBankTrust is buggy and now no longer allows mobile deposit because it does not think I wrote “for mobile deposit only” when I very clearly did. When you try to retake the image, the camera is it portrait mode and won’t rotate, so I have to back out and start over, before giving up completely. Please test your app before going live with them, it’s very frustrating and poor customer service.
The last update or change they made has less features. The main feature that is gone that really aggravates me is the comment section on transfers. I always transfer money back and for in my kids accounts and can no longer put what it’s for. If I pay my son for lawn mowing I can’t type that in or if my other kid pay their phone bill and I transfer from their acct to mine you can’t put a comment in so it is impossible to track. I hate “upgrades” that have less features or less user friendly.
WilsonBankTrust is fine, no real problems. There are a couple of quirks though. One is the issue I had adding my Costco Citi card to bill pay. WilsonBankTrust will not allow you to enter the name of the company listed on the bill… after endless attempts I ended up in the bank branch where the helpful employee figured out that it had to be entered as “COSTCO” or it simply would not take it.
The second issue was with checking when I saw what looked like a deposit listed as “incoming check”. After researching and calling the bank I found that they label some bills payed as incoming checks?
I think both of these issues have less to do with WilsonBankTrust and more to do with someone in an office at Wilson bank.
That said I do like banking at Wilson and would recommend the bank. But yea…. quirky.
The old app was simple and easy to use. This one way too complex and hard to navigate. Guess programmers have to justify their existence by changing something. And then it wants me to update every Time I sign in even though I have done so numerous times. And turns out the review system is rigged so it will not accept a 2 star review so you are forced to go higher.
WilsonBankTrust is really great overall! 😎😎One bit of constructive criticism is the mobile deposit. I use this feature with a couple of banks regularly. It is hard to use with Wilson’s app. A lot of checks get turned down and I have to go to the actual bank location. WilsonBankTrust has trouble verifying that the check is written properly. Again, overall, WilsonBankTrust is excellent.
WilsonBankTrust is obviously outsourced. Quality control is nonexistent. Direct deposit not even compatible with iOS 13. I’m guessing it takes time to get in contact with the devs from whatever 3rd world country WilsonBankTrust is outsourced from.
I find that the newly updated website and also the mobile version much easier to navigate than the previous site. Thank you!
I opened my accounts at WBT a few months back. I had a “little Learning” curve on WilsonBankTrust and each call to the support desk was answered cheerfully and person was very patient and helpful. I enjoy using WilsonBankTrust . I believe part of my learning curve was related to how much more simple it is than my previous bank.
Wilson Bank has always come through for me. Always courteous. All branches I have done business in have been the same. I like that it’s a local bank, which means I feel safe about my money in these turbulent times. Especially with the coming reset.
We retired and moved here from Michigan a little over 10 years ago. While looking for a neighborhood to call home, I turned on the street (where we would soon build) and had the pleasure of meeting our first neighbor-to-be, a young man named Kevin Sanders. He was kind enough to spend some time with me plus he gave me his business card and told me about the bank I should use here in Mt. Juliet.
I’m proud to say I have never regretted developing a long-lasting friendship with Kevin and taking his advice about our favorite bank. We have enjoyed Wilson Bank more than anywhere we have lived in our many moves around the country! Thanks for being there...
Larry & Kay Ward
It is very difficult for me to leave my home, especially with COVID 19. It has always been difficult to leave my home for any reason, and having a weak immune system already. I am thankful that my bank makes it easier for me.
Thank You
Sincerely
Sharon
I have been using WilsonBankTrust to make deposits without any trouble until about a month ago. Ever since then I cannot take a clear picture of a check with my phone. I can use my camera to take a picture that is very clear but when I am in the Wilson Bank and trust app trying to make a deposit, the picture is blurry every single time.
I highly recommend this bank to anyone and everyone that needs a personal and professional banking experience. They truly offer the best banking experience my family and I have ever seen.
From the moment we opened our first account, we felt like we were part of their family. Trust me, don’t look elsewhere if you’re wanting a bank that truly cares for you and your needs.
I have happily banked with WB&T for 16 years! I can with honesty say any issue I’ve had was resolved quickly and painlessly! I would never consider changing knowing WB&T works hard with their customer service taking care of each customer! Thank you WB&T!
Wilson Bank & Trust is very safe to use.
JustUseApp Safety Score for Wilson Bank Trust is 66.7/100.
This assessment is based on our NLP analysis of 12,864 user reviews.
Combined with the app store average rating of 4.9/5.
Wilson Bank & Trust looks authentic and legitimate.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Wilson Bank Trust is 166.7/100 .
This conclusion is based on analysis of 12,864 user reviews.
Wilson Bank Trust collected the following data from you:
The Wilson Bank & Trust App is a free mobile decision-support tool that gives you the ability to aggregate all of your financial accounts, including accounts from other financial institutions, into a single, up-to-the-minute view so you can stay organized and make smarter financial decisions.
Add Tags, Notes, Images & Geo-Information: By enhancing transactions with custom tags, notes or photos of a receipt or check, you have the ability to stay organized and find exactly what you’re looking for when searching through your finances.
To use the Wilson Bank & Trust App, you must be enrolled as an Wilson Bank & Trust Internet Banking user.
Contact: Locate ATMs or branches and contact Wilson Bank & Trust customer service directly from the app.
Multi-Account Aggregation: View all of your financial information (balances, transaction history, merchant spending averages) in one place for on-the-go organization.
