Contact ReSound Smart 3D Support

by Faraday3

Once the HA are connected it seems fine but after charging the HA overnight the connection on one or both HA is lost. Then the hokey pokey begins. I usually just give up. Also, the charging case appears to be needed in any attempt to reconnect the HA to the app. That means one is to always have the charging case available at all times? Not taking it with me while out all day. Very disappointed and frustrating Update 02/05 hit or miss on phone connection. Most of the time one or the other will show up as disconnected. On the plus side had HA’s changed to control volune, right up, left down. Another minus, cannot answer a phone call bia the HA’s as I could with my Phonak HA’s. So if my iPhone is in another room I need to go find it to answer a call. If Phonak can. Answer via the aids, why not Resound? App is less than average. 3/27: the app rarely stays connected to the aids. Most every morning need to do the Resound hokey pokey, in case, out of case, settings, pair, in case, out of case, yada yada … ridiculous. Would like these hearing aids and the Phonak app which worked all the time.

The developer response for the connection issue doesn’t provide any answer to the connection dropping issues. How to connect is explained in the app or other. I rarely use the app because of issues. As long as they stay connected to the iPhone is all the matters.

by Saalllly

This is the worst app! Unreliable. If I had known the app was this bad, I would have requested a different brand from my audiologist. Even though the hearing aids show connected to my iPhone, they often don't connect to the app. Sometimes they will connect right away. Other times I have to go through the process of turning Bluetooth off and then back on again, shutting down the app, restarting the phone, turning the hearing aids off and then back on. Sometimes I have to do this more than once to get them to connect. Other times, the app will show " audio streaming" when there is no audio playing on my phone and all other apps are shut down. I may have to go through the whole process above to get them to show "All Around." I would love to be able to put the aids in in the morning, connect to the app, and go. Sometimes I can. Other times it takes me 10 minutes to get it all working right. And sometimes in the middle of the day, it disconnects. I need the app to use the noise filter. By the way, I consider myself tech savvy so this is not the problem.

by Mad Mud Crab

I’ve owned these hearing aides for nearly 2 years and they’re not even remotely close to being decent. Multiple times a week, and often multiple times a day, I’m forced to delete the app and start over. Even after doing this 4-5 times, they refuse to connect to Bluetooth. Sick of messing with them in all honesty. I should not have to uninstall, and install the app day in and day out to use these $5k hearing aides. Maybe, just maybe the app, and aides will work for 2 days maximum before I’m forced to do this routine of deleting and reinstalling. Even then my chances of them working for 3 days straight are less than 20%. I would never recommend these aides to anyone. You’d expect with todays technological advancements, something as simple as Bluetooth connections wouldn’t be this difficult. I’m in desperate need of these to hear, but all I get is a loud squealing noise with no ability to control them through this app. Never again will I waste my money on these….never!