Martin s Reviews

Beyond frustrated. I’ve been trying to sign up through Martins as there are only special discounts that you can get through that avenue. I’ve tried every way to sign up and I keep getting an error message. So basically I can’t get the good sales because Martins is unable to allow me to create an account. This is why I stopped shopping at this app. PS: I had to give it one star to submit this review - if I could have I would’ve kept it at zero.

Martins won’t recognize my password and when I try to reset the password I never receive the email with instructions. I can’t navigate at all because I have to be signed in.

I’ve been using Martins for years and somehow every time they update it they manage to make it worse.

Don’t enjoy how you can’t use coupons at all this app stores. Can’t find out how to properly use Martins while at the store

Martins update is just as slow as the old version. Digital Coupons are more complicated and takes more taps to get to. After clicking a coupon a new screen opens. When I shop the Plymouth store I barely have enough cell reception to run Martins . Now I have to wait for more screens to load in order to click it in store. Disappointed to say the least.

I made the mistake off installing the new version of Martins several months ago. The digital coupons has never worked and that's the main reason I use it. When I mentioned the problem at a store they suggested using the in store kiosk. Not an acceptable solution. And you make it worse the same problem occurs when using a web browser.

Martins is pretty unappealing to not only look at, but navigate as well.

What puts me off every time I even think about using Martins, is how slow it is.
I prefer as quick as possible when shopping in store, but then I see that I could get an even lower price on an item by clipping a coupon in Martins …
but I usually avoid doing so because that would require me to open Martins, then wait around just to clip one coupon.

My app is up to date, and still the load times are incredibly slow. It takes more than 5 seconds to load all of my items I may have coupons clipped for. So now it’s like I have to plan ahead every time I think about visiting this app. An increase on speed would feel so much better.

I am tired of having to click on what I order then close out Martins to see if it went through. I keep getting errors that I cannot update order. Checking out can also be a pain when I put my information in and setting up time to pickup.

I'm thrilled that this service exists and I can't wait to use it but Martins is so buggy! I can't create an account at all. I hope this gets fixed soon.

**I updated and Martins continues to crash every time I select my regular store location. I still have no account.

Martins is great until you reach the payment portion. It’s antiquated and very hard to use on an iPhone. The reCAPTCHA does not fit on the screen. Also, the option to use PayPal or Apple Pay would make check out easier. At the very least, the credit card portion should default to a number pad.

I don’t use groceries to go - I use Martins so I can take advantage of the coupons. For that, Martins is not efficient. It takes several clicks to even get to the click and save coupons. Then takes several seconds for Martins to load. It’s not easy to locate the items to click the coupon. Then it often doesn’t apply at check out. Really REALLY dislike that I have to take this extra step for savings when I already have the advantage card.

Martins could some big improvements. My three biggest gripes are:

1.) showing up-to-date inventory at the store. EVERY SINGLE TIME I get a call about the store not having an item and I have to reselect. This is quite literally the only retail app that I use that seems unable to properly show what is sold in the store or list how much inventory they have left.
2.) not being able to look at past orders and reorder items. Again, this is the only retail app that I use that is unable to do this.
3.) If you submit an order to on Saturday to be picked up on Sunday, they will not honor any of the prices. My god, just honor the prices or don’t allow the option to submit an order for the next day.

It would be helpful if our carts could be edited, similar to InstaCart which allows one to make additions or deletions prior to the beginning of the actual shopping.

Thank you for doing my shopping! This service has been a life saver during the pandemic.

I’m eager for this app to offer the option of adding items to order after checkout. . For those last minute items you may have forgotten! (Most other stores allow you to add items within a certain time frame before pickup)

I am pleased with your service. I especially like the ability to choose if I want substitutions or not for certain items and the ability to write notes regarding my preferences when selecting produce and fruit. I requested that the note from the personal shopper be attached to the outside of one of the bags so that I don’t have the I search through most of the bags to find it. This will help me know quickly what I need to purchase elsewhere right away before leaving the area. Thanks for an opportunity to give my feedback. I have been a customer for many years.

There are days when going to the grocery is quick, easy, and fun…and then there are days when it’s, well impossible! So being able to order my groceries and get them delivered to my house is incredible! I’ve always had a great experience using Martins , very user friendly!

I use same payment method for over a year and a half. It is saved in my profile and is correct with correct date and info. In the last three months I’ve had to physically enter my card separately to get it to go through as it keeps saying it is an invalid card number which it is not!

Thank you for offering groceries to go. I started using the service when my mom moved in with us from the nursing home and I had no time nor could I leave her to go shopping. She is no longer with us, but I have had a knee replacement and not able to sh for groceries. I greatly appreciate this service! A special shout out to Plymouth store-you are the greatest!

It is fast and easy to shop at Martin’s on line.
Easy to find items you need.
Having my groceries delivered is a plus.
My orders are always fulfilled.

I have been using pick up services for nearly 2 years. The associates that fill my orders are always pleasant and always spot on!! If product is not in, they will call and ask if I want a substitute.
When I visit inside the selections of food is great. The staff there are also always pleasant.
I switched to this app and I am glad I did!

Vicki H