Explain My Benefits app not working? crashes or has problems?

Explain My Benefits Status

Last Updated on 2024-06-24 by Explain My Benefits

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Common Explain My Benefits Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Explain My Benefits app on iOS and Android devices. Solve all Explain My Benefits app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Explain My Benefits iPhone Issues and Solutions

Explain My Benefits iOS app crashes, not working, errors
Explain My Benefits iOS app network issues
Explain My Benefits on iOS has black/white screen

Explain My Benefits Android App Issues and Solutions

Explain My Benefits has errors/crashing/not working
Explain My Benefits server network connectivity issues
Explain My Benefits has black screen

Explain My Benefits iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Explain My Benefits app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Explain My Benefits app crashes or not working on Iphone (iOS):

Close and restart the Explain My Benefits app on iPhone
Update Explain My Benefits app to the Latest Version for iOS
Uninstall and reinstall Explain My Benefits iPhone app
Update your iPhone to the latest iOS version

Fix Explain My Benefits on iPhone unable to connect to server/internet connection issues::

To resolve Explain My Benefits network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Explain My Benefits black/white screen (blank screen) on iPhone:

Follow the Explain My Benefits iOS app troubleshooting guide Here →

Explain My Benefits Android App Issues and Solutions

Fix Explain My Benefits not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Explain My Benefits app issues:

Force Stop the Explain My Benefits App
1. On android, goto "Settings" » click Explain My Benefits app. » click "Force Stop".

Update Explain My Benefits to the latest version on PlayStore

Clear Explain My Benefits App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Explain My Benefits app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Explain My Benefits.

Fix Explain My Benefits unable to contact server/ Explain My Benefits internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Explain My Benefits » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Explain My Benefits » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Explain My Benefits on android.

Solve Explain My Benefits black/white screens issue on Android:

Follow the Explain My Benefits android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Explain My Benefits, developers of Explain My Benefits.

About this app

Quickly and easily enroll, change or view your employee benefits and gain access to important benefits education material.