Rocket Money - Bills & Budgets Reviews

I’m very into having apps and programs helping me with my banking. I’ve been using Quicken for personal and business since 1997. Truebill has been the easiest app to load all of my bank accounts and investments and it’s keeping track of my bills for me.. something I (along with most people who pay their bills!) am always worried about- is it getting paid on time? Am I paying more than I was? Do I have enough to cover upcoming bills? WHAT ARE my upcoming bills?? Reconciling through Quicken has always been (and I probably always will) a necessity for me. But Truebill has kept me from opening Quicken for over a week! I am getting all the info I need right now! They found extra charges I probably never would have known about. Transactions come through in one place, including my investment accounts. Truebill questions transactions I never would have noticed! I’ve already gotten back over $200 due to discrepancies THEY found and notified me about! And their customer service is awesome too.. thank you Malcolm! 😊 I am loving Truebill! Whether you’re into pouring hours of your time into your banking or you’re on a busy schedule but you want to keep track, Truebill is an awesome choice! Oh- one more thing- I pay $99 a year for Quicken.. Truebill is FREE! How can you love money and NOT LOVE THAT!!! Thanks Truebill.. You and your team are awesome!
- Jessie K.

I got RocketMoney because I wanted to start tracking my spending. And let me tell you it does one hell of a job for that!! It sorts my spending in different categories and even compares my spending month to month. I’ve been trying to save up for a car (I’m a college student) so I really wanted to know where all my money has been going. RocketMoney makes it so simple and easy to track all of it in one place. It has a saving feature (you don’t have to use it) that takes money out of my account and puts it aside so I can save up without having to lift a finger. It tells me the amount and what kind of bills I have coming up, so if I need to cancel anything I know about it long before hand. My favorite part is TrueProtect. This feature allows them to help negotiate lower rates for your bills, get refunds for internet outages, lower your energy costs and even cancel unwanted subscriptions. If you don’t want to deal with those payments, they will even contact the company on your behalf! No more calling and waiting on hold for hours! On the home screen, the dashboard, it shows exactly how much money I have on hand, saved up, invested, my card balance and spending for the week/month/quarter whatever you choose. This really is an all in one when it comes to financing. RocketMoney is nothing like the rest!

RocketMoney is, without a doubt, the best budgeting app available. I’ve used other apps, quite a few actually, but each at my views has features I like but lacks other features that I need or want. Is everything I want and more. I love that I can connect my account so when I spend money on my debit card I don’t have to remember to manually add my purchase so it makes my budgeting more accurate and easy. Plus you can attach more than one account so my boyfriend and I both have our accounts linked so now he doesn’t have to try to remember to tell me every little purchase he made so our budget stays accurate. The layout is simple and it’s so easy to find your way around everything. You can also view your credit score in RocketMoney which is cool. In my opinion, the best feature is the ability to cancel subscriptions within RocketMoney . There were so many subscriptions I signed up for using a free trial that I had forgot about and was either being charged or they were still attempting to try to charge my card and you can just click cancel subscription for me and they’ll cancel it for you! It’s awesome and saves me so much time and money. They also will negotiate your bill with the provider to lower your bill which is freaking awesome!!

I really love RocketMoney. It has a wide variety of features and it's incredibly easy to use. The free version is pretty good, but the premium version is amazing. When you subscribe they ask you to post what you think is fair; from $3 up to $12. I had been using the premium version for quite a while. I went in to unsubscribe because, and only because, I'm not able to work right now and I could no longer afford it. I had already went down to the $3 minimum for premium... When I continued to cancel RocketMoney asked me why. They gave me a free month of premium for leaving written feedback.

Now, I'm not tech-savvy in the slightest and have a really difficult time with numbers. I was able to add all of my financial accounts into RocketMoney and see it all in one place. And it may seem like a silly thing to cry over for the average person... but having learning disabilities and being financially crushed by the pandemic made a free month of premium service overwhelming.

I can't thank the people who created, run, and constantly work to improve RocketMoney enough. I fully intend to re-subscribe and pay the maximum $12 when I can afford to. Because that's what I think is fair.

I was looking for an alternate application to Mint, which I thoroughly appreciate and enjoy, but at the time, it didn’t offer support for a few of my cards, including my Apple Card. So I was on the search for something that would. Enter Truebill. Although I prefer the interface over that of Mint’s, Truebill still doesn’t offer support for the Apple Card, only manual statements. Now Mint does, so I’m back with Mint.
And you can’t beat the fact that Mint is free with all that it offers. I think the reason I give four stars is because it’s not really an above and beyond kind of app. When you have a competitor such as Mint, it’s critical to offer what they offer and then some, especially if there’s going to be a subscription attached to it. If they offered more features and support for the Apple Card, I would definitely use RocketMoney over Mint. It has a cleaner user experience and I love the simplistic, elegant look of the interface.
I most note that I do realize that their lack of Apple Card support may not be their fault. But I hope this is something they can fix expeditiously.

After a friend suggested Truebill, I downloaded RocketMoney and set it up. I was hesitant that it would be like all of the other financial apps: complicated, not worth the time/effort, not user-friendly, etc. I was wrong! Like most people, budgeting is not my favorite activity, yet Truebill takes away all of the stressful aspects so that it makes it a breeze! There are other aspects to RocketMoney that I have yet to utilize, but by simply categorizing my purchases, tracking my income, and seeing where/how my money is spent, has been a huge eye-opener. I just signed up for premium so that I was able to add notes to my purchases, however I am so happy with the ease and accessibility of RocketMoney , that I know the other premium benefits will only add to my appreciation for Truebill. As someone who loves to be very efficient with my time, RocketMoney will do most of the work for you, so that when your dragging your feet to start budgeting (like I was), it takes away the scary feeling of facing data, tracking expenses, creating a budget, and looking at financial weaknesses. I cannot express enough how much Truebill helped me face my fear of handling my finances, because of its ease of use.

I looked into using TrueBill a while ago and initially decided against it. Wasn’t sure how legit or helpful it would be. Months later I spent about 40+ hours making spread sheets, combing through every single expenditure between my husband and myself. It was grueling, agonizing, and my head was spinning constantly. I ended up losing those spreadsheets in a computer crash the same week I was supposed to do our taxes. I decided then and there that it was time to take off my comfy pants and change into my comfy-comfy pants, drink a bottle of wine, cry, buy something online, and download TrueBill.

The only mistake I made was not using it in the first place, months back. It’s very user friendly, incredibly comprehensive, saves me an absurd amount of time, and best yet, has finally got me on track of understanding our expenses. I can’t believe everything is all in one place. Every single card, every account between myself and my hubby, every App that we’ve bought and forgot about, every subscription etc, our credit score.....its a no brainer! I could continue my praises but I’m hungry now....

At first I didn’t get the point of paying an extra $5/mo for a service that touts cutting your unnecessary subscriptions down, but this has already saved me more than I’ve paid for it! I just had an issue where an ex-leasing office tried to charge me again (when I shouldn’t have been since my lease was already over), & because I didn’t have the amount in my account it got returned by my bank. I’ve never had a return like that before, so I wasn’t aware I was going to be charged $30 for it, but Truebill notified me of it! I likely wouldn’t have even noticed it because I didn’t expect it, but because Truebill told me I was able to contact my bank to not only get that fee charge reversed, but stop payments in the future so the leasing office & my bank can’t keep charging me $30 every time it inevitably fails.

In moments that I wonder if it’s worth it, something like this helps me know it is. Having notifications about my budgets (before I go over) really helps too, & reminds me to tighten my belt to make my $ last so I’m no longer living month to month.

If you have the extra $5/mo to spend, I highly recommend it!

As a as a newly single mom, I can say that RocketMoney has helped me with my finances, I work two jobs to make ends meet and it’s easy to forget things, when you have a lot of other worries going on in your life. It provides an overview of your bills, spending habits, what’s coming in and out of your account, how much your spending on a specific item. Also how to save. I was able to lower my car insurance by $53 dollars, by a recommendation I got from Truebill, which to most may not seem like a lot but for me, it was a big deal I cried, I have no help financially, it’s just my son and I, of course I got emotional, since I knew I was able to have an extra 53 the following month. You can pay how ever much you want for RocketMoney , as low as $1 a month. I had so many subscriptions for apps I had no clue of, and they cancelled it for me, I didn’t have to take time out of my day to cancel it, which helps since I work 1st job 9am-6:00 drive home
To go to my next job at 7pm- 1am I have no time to call and it gave me piece of mind knowing I can actually rely on an app.
Thank you for whoever thought of creating Truebill.

I downloaded RocketMoney and signed up for the negotiations just to see what it would be like. They negotiated with my cable company and got me a lower rate and I thought it was great, BUT they stated I would save $308 on that contract for the year and charged me the 40% ($120ish). About 3-4 months later my cable company starts charging me more saying the promotions negotiated expired. At the end of the day I paid my cable company what I would have if not more because of the deal they made plus I paid RocketMoney the savings I never got. I reached out through email after they automatically renegotiated a year later (I missed the email they sent as a remind like a week before they renegotiated, (which is not a reasonable amount of time to give a warning as most companies send an email 1 month in advance for renewals) and I told them before I was charged that I wanted a refund for the prior year. They emailed me back saying to send my statement so they could see the proof of how much I was paying and I did. Then they never responded back and charged me another like $90 for this years “savings” that I highly doubt will be savings. In theory this was a great idea, but unfortunately the application was performed improperly causing a misleading “savings” and a cost to me instead of a savings for me. I highly recommend doing negotiations on your own.

I was skeptical at first- i thought there would be some usability issues or that it wouldn’t be worth paying for- or that it would be something that I would look at then realize I don’t need, BUT…
RocketMoney is awesome. I have been so impressed with it. I had two bills lowered and I synced all my payment accounts to keep track of them easier. I get reminders for like each payment, and RocketMoney identifies all of your charges to trace them back to any unwanted subscriptions, and it is so easy to cancel them because Truebill will do it for you.. I’ve also had them cancel something for me which was super convenient. I use the smart savings feature which is also super beneficial- it just pulls micro deposits out where it’s able to, and it can be withdrawn if needed at any time. I have recommended RocketMoney to everyone. If you’re concerned with cost, you can choose how much to pay for RocketMoney . It is definitely worth trying at the very least. I’m absolutely blown away by RocketMoney and I hope they continue to find new ways to make personal financial management easier!

First and foremost I never or rarely ever write reviews but I was asked and I simply had to. RocketMoney is absolutely phenomenal and truly life changing the way it organizes my expenses my bills my subscriptions and allows me to see it all in one place, simply in-genious. Been waiting for something like this and it definitely beats setting up all my bills on my notes app and setting up reminders for when my bills are due. The ease and use of RocketMoney is awesome, and the fact that everything is specifically categorized and labeled properly helps so much and then it also gives you the option to set up your own categories. You can easily cancel any subscriptions you don’t want or use and they help with lowering bills and lastly you get a good look at your credit score as well in RocketMoney completely free. AND THE FACT THEY LET YOU CHOOSE THE AMOUNT TO PAY FOR USING RocketMoney IS AMAZING ! I Legit I have nothing but great things to say about RocketMoney it’s simply a GAME CHANGER!! Definitely earned its spot on my home screen of my phone and one of my most important apps right now with helping me organize my finances and life ! Thanks TrueBill!

I was truly skeptical at first because there was yet another budget app out I saw the advertisement MIKE-CONTRACTOR casually spoke on it so I thought I’d check it outAfter watching the features and benefits in RocketMoney Store hearing his satisfaction with it and the commercial I thought I’d give it a try right away I was truly surprised at how the details or set up just how the system was set up an general I have been using the Mint app but since they upgraded it just didn’t feel right and a lot was missing I am pleasantly surprised with Truebill it has so much information I love the platform how is broken down the subscriptions area I just love everything about it I’m like wow the way they put it together and monitor everything it’s just wonderful makes it so much easier to budget I signed up as a premium customer right away I just knew I was in the right place I’m getting the field for everything now and getting all my finances and subscriptions together so I can personalize everything but I am looking forward to it paying off and really helping me

First of all RocketMoney kept loosing its connection with my bank account. I tried to get RocketMoney and my account rekindled several times. After loosing the link between the two a 5th time. I just removed the rest of my accounts that were linked...or so I thought. This month I received a notification from truebill that they negotiated with Verizon on my behalf and saved me $75. That was great! But, I thought they had no access to my account because I’d deleted it. Plus, how could they pay themselves $30 from my account if it was no longer linked!
Not only that, after speaking with Verizon they negotiated a new contract on a phone that has had suspended service since December 2017. This renogitiated a new contract on a phone I had lost and didn’t replace, but still had a balance that I was paying on because I owed for the purchase of the new phone. On top of that, this phone was paid off and totally deactivated/removed from my account in Nov 3018. Both TRUEBILL & VERIZON are at fault!
At this point TRUEBILL COST ME MONEY rather than saved by adding a contract to a line no longer viable to the tune of at the end of the one year contract on a deactivated phone of around $240. I’m responsible to pay on a contract for a deactivated phone, PLUS THE $30 they paid themselves. So, now I’m out of pocket $270! Will Truebill return my $30 for the fiasco I’ve had to clean up! Stay tuned!

UPDATE: there’s no response from Truebill team even after sending email to negotiations@truebill as mentioned in the reply below.

Here’s the story. I signed up for Truebill’s bill negotiation service after RocketMoney mentioned that i could save 15$ on the 75$ month that I’m paying for my Internet connection. Coincidentally my contract with Internet company was ending the month after I signed up for this. Truebill’s bill negotiation team intelligently waited for this to end and so they could claim a higher negotiation benefit. My next month’s out of contract bill came out to be 108$ at which point they contacted my Internet company and just put me into another yearly contract with monthly charges 70$. They claimed that they helped me save 458$ On my yearly rate whereas that amount was only 60$ savings compared to what I was paying before. There was no negotiation involved here since they just extended my contract to get savings after waiting for the contract to end. The customer service agent at Truebill doesn’t understand this but just keeps copy pasting same messages showing incorrect calculation. Even after Multiple email exchanges (since they don’t have a simple phone support) the issue is still unresolved. Do yourself a big favor and stay away from this shady bill negotiation support.

I don’t usually write reviews, but I wanna give credit where credit is due. RocketMoney is honestly extremely user friendly. I love that I can exclude certain purchases from my budget (eg. if my brother sends me money to buy something for him, I can hide that from the spendings because it’s not part of my usual budget). I LOVE that they say you can pay them what you feel they deserve! (Min of $3/mo and above I think??). Another thing: RocketMoney has helped me build my savings!!!!! This is most important part and why I am writing this review!! I always thought for savings it had to be a huge chunk of money going in at once to make a difference but even $50-75/week is hardly noticeable on your bank statement (honestly money you’d probably spend on dumb stuff and/or fast food anyway), yet it packs such a punch on building it up. It’s so easy. I don’t have to think about it. It just gets taken out of my account, put into a secure place, and I can take it back out whenever I choose. I love RocketMoney. Sorry for the lengthy review, but honestly this is the most useful app on my phone 🤷‍♀️👍👍

Truebill (premium) has been life changing for me. I was once a reckless adult spending frivolously without tracking where my money was coming in and where it was leaving. Truebill has been the utmost game changer for me. I now have a clear picture and easy to understand reports of my spending habits and income and it has become so easy to categorize my transactions and receive an accurate visual of my expenses. My only con is that sometimes, some transactions that are recurring (I.e. weekly transfers from my checking account to my savings) aren’t recognized and I have to change it manually. It would be convenient if the transaction were to be automatically recognized. Other than this, Truebill has truly saved me and I thank the developers and staff for this godsend. I used to have Mint and I never liked the setup of RocketMoney , although I’ve heard good things about it; that app just wasn’t for me. Truebill, I feel, has a clearer organization to it and makes it easy to make custom categories or notes on transactions for your personal use. 100% recommend.

TL;DR: Truebill is smarter, easier to use, and more powerful than Mint and other budgeting apps I’ve tried.

The primary pain point of other apps is their consistent inability to accurately and consistently categorize transactions, making their reporting features largely unusable ($8,500 on “uncategorized” last month? Really, Mint?). Truebill does not have this problem. I had a few regular non-payroll income events that I needed to help it understand, and a handful of transactions to assign to a category, but the vast majority of the heavy lifting was handled by RocketMoney . As a result, I have the most accurate view of my finances any app has been able to provide. It also offers some powerful planning, cost-cutting, and savings features. The interface is intuitive, and the feature profile is rich. I have banking and investment accounts across several institutions and it had no problem establishing reliable connections with any of them, including other app-based investment accounts.

Recommended for anyone who wants to confidently put their personal budgeting on autopilot.

I’m not quite sure what to think about RocketMoney yet - on one hand, I really like the interface of RocketMoney and the features it has. The potential to add my various accounts and have a “quick look” at my upcoming bills is nice, other apps do this too but the layout within RocketMoney is one of the better ones.

However... I don’t know if I’m doing something wrong or if there’s a glitch or what, but even after linking my Comcast account RocketMoney is displaying the incorrect amount for my next bill; I tried unlinking and relinking it but no change. Also, I can’t link my Verizon account! It comes up as letting me add it for the “bill negotiation” feature (which I have absolutely no interest in) but when I try to add it under the the regular account menu it doesn’t even come up in the search (the only Verizon item that comes up is “Verizon Benefit Connect”).

I want to like RocketMoney and give it a go with the premium features but these things that should be simple fixes seem overly complicated and on top of that it seems that the customer service is non existent (I used the in-app chat and got a response that they would be back after 30 minutes but several hours and follow up messages later, still nothing). So - not impressed at this point.

I set up my account with them and requested to have my bill lowered through their service and it was all a lie. They told me they would lower my monthly bill while keeping my same phone service quality but they in fact lowered my phone service quality to achieve my lowered monthly bill and then charged me for doing so. After I fixed the mess they did, I asked them for a refund and they said they couldn’t do so because they had done their part of the service. I got in contact with an AT&T representative who told me that all true bill did was lower my phone quality to achieve a lower phone bill and when I contacted their support team about it, no one responded to me for months. When i finally got a response they told me I was wrong and that there was nothing they could do. I had to send them screenshots of my AT&T phone bill and statements from my AT&T phone bill showing exactly what they had done and how it affected my service until they finally gave me my refund. It wasn’t the money, it was the principal. They promised something and when they didn’t fall through with their promise they denied it. The amount of the refund wasn’t the problem. The problem was that they were shady and untrue to their word. If you haven’t downloaded RocketMoney yet, please don’t. Save your time.

Right out of college, newly engaged, with a new job and new rent, all while trying to juggle different subscription sources—my life has somewhat become organized chaos. haha

I like to believe I am a pretty organized person, but it truly just adds up. Next thing you know you’re over-drafted because you forgot about a payment or you’re low on money because you weren’t tracking your spending very well. I have only had RocketMoney for a day and I already feel stress relief from knowing all of my accounts and spending are in ONE location. And on top of that I can start budgeting and holding myself accountable (my fiancé is already happy I got RocketMoney and she is going to download it as well).

A buddy of mine was utilizing something similar, but for something like $90/yr. RocketMoney is not only extremely beneficial, but also 110% worth it for the price you pay ($35/yr or $5/mo ?? wow OKAY Truebill). I honestly can’t wait to start using it and really getting accompanied to being smart with my finances.

RocketMoney is clear and easy to use. I might say it’s perfect, so long as you don’t have the expectation that the developers know your personal life in and out. All functions are fairly clear and simple. The icons are robust and make sense even for text-averse individuals and allow for quick understanding and navigation. Side note: I’m only reviewing for the free version, though I do think it’s dumb to exclude like 3 categories for your spending unless you pay extra. Like you can’t mark something as a legal fee? Why? Anyway, no biggie. I don’t have many of those expenses.

But I’m confused because I downloaded RocketMoney to get ahold of my recurring fees and subscriptions. Now, while these things are easy to find under the Spending tab, there’s a nice neat tab specifically labeled “Recurring” and so far, all this tab does is reliably freeze my app. Obviously a bug, I’m not sure if this is specific to my experience or this will just be fixed with an upgrade. If this feature worked I would seriously consider the premium version of RocketMoney . Hope it gets fixed soon!

Truebill has negotiated two bills for me so far, saving me $35 on a cell phone bill and $15/month for a year on my cable bill. Initially, I was advised that the cable bill savings would be $60/month for a year, and charged ($288) accordingly. However, after 3 billing cycles, the discount wasn’t applied. I was very worried that I wouldn’t be able to reach anyone to assist me and I would be out the money I paid, however, that is far from what happened. I received a response via email to my inquiry/issue within a few hours and had no issues at all getting a discount applied to my cable bill, and get the difference in charges ($216) refunded. The agent was so helpful that I requested she forward my feedback to her supervisor, who also reached out to me just to say thank you. I am so impressed with this company and look forward to them saving me additional money in the future! Thank you Truebill, and a special thank you to Saleema and Turhan!

First impressions I really like RocketMoney it is so helpful keeping everything organized and knowing exactly when everything is due. I love the feature where it shows how much cash you have on hand then why your net cash is after everything is paid that month that is my favorite to make sure you stay in budget and have enough money. I also love how you don’t have to link a million accounts manually you simply enter you bank info and it automatically acquires all subscriptions, bills, payments and payment date you don’t have to do a single thing. In short RocketMoney is a god sent. Really the only negative I see is if you have them negotiate a bill and they succeed I don’t like how you have to pay them there 40% right away up front. I wish they got the money monthly when you make your regular payments. Besides that though app is great.

RocketMoney started out pretty cool, the took s wrong turn in a hurry when I let them negotiate to lower my Verizon bill on my behalf. They came back and said they were successful and that they saved me 50 a month. Then said they’d be taking their years worth of commission out of my account in a couple days to the tune of $240. I argued with them saying I thought it would be monthly like all these other subscriptions, and to undue whatever they did I can’t afford it! They came back with ok we’ll take $20 a month. That wouldn’t be that bad I guess but the savings had already magically gone away from my Verizon account before they even yanked that out of my account. It seems now they want money for nothing as well as to prey on those that could use a lower bill! I will be spending significant amounts of time telling this story to anyone that’ll listen, on my website, in my business, over all social media, in a strongly worded letter to apple shaming them for relaxing their standards enough to allow this kind of scam joke shop on RocketMoney Store, and every other venue I can be heard in.

This company is a scam and a disgrace. They charge you for things that you can actually do for yourself in order to be compensated for fees or reduce a bill. Please do not think due to a lack of information that they are able to do anything for you that you can not do for yourself. They have no special connections with these companies and even if you do see improvement as others have stated in their reviews their bills late end up even the more outrageous than what they were before. I would suggest for everyone to call your creditors for yourself and ask them about lowering your bills or getting fees returned. I myself have been able to do this for years but was unaware that so many didn't know about it so when I ran across this company I thought they were offering something "different" and was sadly mistaken to say the least. The first opportunity I had, I deleted my account and have not looked back. Also, if you do not change your notification settings will be be annoyed to no end with frivolous and unnecessary emails from them mainly regarding what you probably ALREADY KNOW. I'm sure they are making a good buck off of that feature alone.

Truebill does a lot of things right. I love the layout and features they offer. Very esthetically appealing and user friendly. I don’t like that they charge a subscription fee for the premium version, but it’s only $3 per month. I wouldn’t pay more than that because many of the features are available in other apps for free but I like the look and feel of this one so I’m willing to pay a small fee. BUT A MAJOR FLAW THAT IS A DEALBREAKER FOR ME IF THEY DONT FIX SOON: the dates on the transactions are incorrect. Almost all delayed by 1-2 days from when it occurred. This may not seem like a big deal, but it is. It throws off your entire budget by putting transactions from the end of the previous month into the beginning of the next month, and there is currently no way to change the date yourself. Also, I like to know exactly what dates purchases were made for my own sake. PLEASE FIX THIS SO I CAN CONTINUE TO USE THIS GREAT APP, otherwise I will probably go back to Mint

I have not been so excited about an app in a very long time. RocketMoney could not have come along at a better time for me. A divorce left me in a financial mess. I had just moved into a new place and was basically starting over. Truebill has allowed me to reorganize my finances and keep from being overdrawn. Because I don’t have the time needed to devote to paying bills, I often wasn’t paying them until they either called or were at my door to turn something off! Since signing up for truebill, my bills are all paid on time or even early ! Saving me all those late fees. Then to top it off, Truebill goes to to my accounts on my behalf and will negotiate a lower price and lower my bill. It’s like having an accountant reminding you of your financial obligations! I will be shouting praise for Truebill for years to come.

So I got the premium to cancel some of these prescriptions I’ve been meaning to get rid of. The very first one i clicked on it would not let me cancel. Whenever I’d click on it it would send me to a page that lets you “chat with an expert” I tried a few times with the same result. Then I went about trying to cancel my subscription and out of the three buttons to click the only button that wouldn’t let me click on was the cancel subscription button. I had to go through apple store to cancel it. Then once I had it canceled I was told that since I paid for the first month i would be able to use it till the 26 of January. So I tried to cancel the same subscription as before and this time it actually sent me to the right page but hey turns out they weren’t even able to cancel it for me 🤦🏽‍♂️. They gave me the number and email of the business I was trying to cancel and told me I had to cancel it myself. Stupid app. I’ve only lost $5 but after reading some reviews I hope I don’t lose more than that. Would not recommend downloading this trash app

Truebill your advertising services state that this a free app and you will charge me 40% of any money’s you save me on my bills. I am perfectly fine with that, however what I’m not fine with the fact that after I signed up you charged me $20, and I do not know why. I have contacted you directly through the customer services contact link on your website, and now almost two weeks later I STILL have not received any response from you guys about this or any explanation/legitimate reason why you charged me $20. I waited two weeks before giving you this review because I wanted to give you the chance to make it right. Not responding to your customers when they have inquiries about charges on their accounts is unacceptable. If there is a legitimate reason for this, fine but it should at least be explained to me when I inquire about it. None of my bills have been lowered so why am I being charged $20? Please explain this. I’m trying to avoid doing a chargeback was my bank, but if I don’t hear back I guess that’s the route I’m going to have to take on this.

I really hate to be that person, but after back and forth with their customer service I can’t help it. I’m wondering if all the positive reviews are company employees just boosting reviews. They informed me months ago that my cable bill with AT&T would be reduced by $20 per month, charging me a fee of $92. Well, months later I’m still seeing zero reduction on my bill. I brought this to the attention of customer service 11/13. I was informed 11/15 that the only bill they successfully negotiated was DirectTV. I immediately reminded them that DirectTV was owned by AT&T. I also provided proof that I was seeing $0 savings. I was informed 11/19 that they were originally told by AT&T it would be $20 savings per month but after reconfirming it’s was actually only $5 per month and would be refunding me a partial refund. Umm no... what?!? NO! I sent proof of $0 savings and you’re just going to ignore that? If there was truly savings I’m happy to pay. But this is shady AF. I am done. Once this is settled I’m out. I’ll do my own negotiating. And you, dear informed reader, have been warned. Proceed at your own risk.

RocketMoney used to be a decent finance app for keeping my monthly spending in line. My rent never showed up on the monthly bills (even though it was the most expensive and paid every month at the same time. Must have been real hard to recognize Truebill 🙄). I brought this up to support and they replied asking me how it appeared on my bank account, I replied, then they never did. After 1 month they never replied. I messaged them again and they never replied to that either. On top of that, my account has been continuously getting un-synced. I have to put my bank account info in each day to “re-sync” it (I put it in quotes because even after re-syncing it DAILY my account still showed the same amount spent each day, my monthly spent line had leveled out and stopped responding to my bank account actions). Was a great app at first but after a while it just stopped working all together, and support just doesn’t respond. Thanks for the first 2 months of a good app, but get your act together because RocketMoney is going down the drain.