Contact Passage Support
Company Name: Hopthru, Inc.
About: Make sense of your transit data
Headquarters: San Francisco, California, United States.
Passage Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Passage: Transit Ticketing. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Passage: Transit Ticketing. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Get Pricing Info for HopthruContact Hopthru! Or Contact Support
Need help using Hopthru? Try their Help Center now!
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Read 4 Customer Service Reviews 😭😔💔
Hi there, May I please have a refund for my hopthru app on my phone and was unable to use the app? I believe I paid $9.00. Thank you very much!! Kat
Loses Fares
by Ntilley905
I’ve used this app a few times now and on multiple occasions I will buy a fare and see my card get charged, but then the fare is not available for use and never shows up. In addition, the purchase history is totally blank and never shows any fare information. Very frustrating when you’re standing at the bus stop with no other options and so you are forced to purchase another fare and hope that it works this time. In addition, there is no response from customer service when this happens. I recommend all Transit users stay far away from this app.
Very Buggy
by Specker96
This app would be fine but lately it’s been very very buggy. I can’t even tap on the activate button or even scroll down without the app just crashing. Trying to get the app to work while the bus driver looks at you like you’re trying to scam them is not a great experience. I bought my tickets, all I’m asking is for the app to let me use them.
Recent update buggy
by GilbertRC
Ever since last week’s update, I keep losing my tickets and purchase history. Was told to logout and log back in to correct this issue. Wish I had known this earlier before having to purchase an extra ride ticket. Reached out to online chat help but have not received a response on my request for refund.
Have a Problem with Passage: Transit Ticketing? Report Issue
Why should I report an Issue with Passage: Transit Ticketing?
- Pulling issues faced by users like you is a good way to draw attention of Passage: Transit Ticketing to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Passage: Transit Ticketing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Passage: Transit Ticketing.
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