Contact BeCasso Support

by R-Gordon-7

I downloaded the free version onto my iPhone with the desire to try the free version. When I open the app, it seems I can access only three screens. I arrive initially at a simple “Welcome” screen that offers just two choices - either scroll to either of two other screens or “Skip”. The first of those two other screens is essentially just a continuation of the first screen and similarly offers just the choice of scrolling to either of the other two screens or “Skip”. The final of those three screens just offers a button to proceed to a free two week trial of the premium version. Selecting “Skip” from either of the first two screens simply brings me to that third screen that only allows me to proceed to the free two week trial of the premium version. This is something I do not want to do - at least not until after I have had a chance to use what is supposed to be the free version I was led to believe I had downloaded. However, there seems to be no way to access a free version on my iPhone - only to commence a free trial of a premium version...

by Amber's Gramps

I was able to find and open a photo from my iPhone library using my iPad and thought the next steps would be as easy. Instead I got very unhelpful interface with no useful onscreen guidance or a link to a user guide. I selected the Effects button expecting to see an array of different effects applied to a generic image or, even better, my photo. The blank screen that followed gives the option to enter the name of an effect in a field. No clue whether that means you will then create a new effect of your own naming or use an effect with a known name. Entering the name of an artist had no results. A list of options here would be helpful but isn’t available. In essence it’s a dead end. This is not an app for slow learners unless they have lots of time to explore unknown paths. Will probably uninstall depending on the developer’s response

by Marcuswmd

I just don’t understand the worth of sending out updates that still don’t comply with the latest software support and aren’t maximizing support for new hardware!

Update, I read the developers response saying that they did update for iOS 11 in September and also Support the new iPhone X. The reason I mentioned this lack of support is that I went through and read every update listed here for the past 6 months and nowhere did the updates list these changes? So, is it that all the updates aren’t being shown here or what?

2nd update, I received your second developer response and it didn’t make any sense whatsoever. There’s thousands of apps for sale and download currently on the App Store that haven’t been updated since iOS 8. So to expect customers to just assume that a developer wouldn’t allow customers to download an app unless it met all current software and hardware updates is nonsensical. Maybe in the future to avoid confusion you should do as most all other developers do and clearly state in writing to your version updates exactly when you’ve updated to support the latest software and hardware instead of expecting customers to just assume you have just because it’s still available to download. I’m certain that all other users agree.