SonosTube app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Not working
59.9%

Something else
25.4%

Photo/Video
4.2%

Audio
3.5%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 36 Reported Issues:

D
David Jones 2024-01-23

If can’t find eifi

D
Debbie 2023-09-27

The SonosTube app will not recognise my ip address

T
Taqi 2023-04-14

Ich erhalte immer Fehler Error Code 10, und Manchmal Error Code 11 Mit freundlichen Grüßen

S
Stan 2023-03-23

New update now available for iPhone and all is working great again once updated Working straight away now.

D
David 2023-03-08

Update sonostube firmware, router firmware. Working now

D
David 2023-03-08

Hi, update sonostube firmware, router firmware. All good . Back working again.

S
Stan 2023-03-06

Hi Andras After your comment I tried your song of Boogie Boys and that works for me. I have tried a number of other songs and got Error code 11 Then tried ….Remastered The Great Cliff Richard “Living Doll “ and that plays. Sounds like YouTube might be doing something.

A
Andras 2023-03-06

Error 11 “failed to read YouTube media” on most videos. I wonder if this is a Sonostube issue or if YouTube may have done something to media encoding or the downloading process that blocks Sonostube playback? And maybe some percentage of videos haven’t been blocked yet? For instance “A Fly Girl” by the Boogie Boys will still play without error 11. 🤔

P
Peter 2023-03-03

Just saying that my SonosTube app is not working either

B
Brian Jacobsen 2023-03-02

Most songs return errorcode 14. This has last for some weeks now. Some songs play without problem

M
Matt 2023-03-02

Error code 13 now for several weeks

L
Liu 2023-03-02

Sonotube fail to read youtube media with error code 11 on iPhone and iPad since last week. Please have someone to help me to fix it. Thanks

S
Steve Hyun 2023-03-01

Same problem Error code 13

C
Chris 2023-02-28

Also here Code13 on Android....very disappointing that obviously SonosTube is not willing to fix this issue. In general great app as it was a smart way to enjoy YouTube on Sonos, but now....

C
Cathy Severtson 2023-02-27

Having the same problem that many have already reported in the past 24 to 36 hours. Sonos tube all of the sudden is giving the error code 11 and failing to read the media. Rediscovery to IP address set up in the Sonos app and or reset in setting of this app is not working either.

T
Trent Farmer 2023-02-26

Same for me..... SonosTube fails to play media, Error 11 on iPhone 11. I use this app all the time I love it. Sent message to developer but haven't heard back from them.

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David Shepherd 2023-02-26

Hi sonos tube stopped a couple of weeks now , has error 13, it sort of loads then says error code 13 unable to play, how you can fix it soon please . David.

J
Jamal 2023-02-23

It seems like everyone has the exact same issue either error code 11 for iPhones and error code 13 for androids; and I am also assuming it stopped working for us around mid February so like the past week. I too have sent plenty of emails to SonosTube with no avail. I’m kind of glad everyone’s dealing with the same issue, so it’s something that they will fix faster than if it was just a unique issue each one of us had on our own.

F
Fb 2023-02-22

Error 13 failed to load video. Few days now. Tried re installing but no luck

G
Greg Kuffar 2023-02-22

Stopped working three days ago . Cant read Youtube media - error codes 11, 13 . Its hitting the Sonos , as it stops whatever is playing , it is also seeing YTube as you can search for songs . Fix the code please!

R
Ralph E 2023-02-21

Error 11, not working. Curious is latest update on iPhone has caused issue or its internal to SonosTube? Any guesses? No response from SonosTube either. Sent various emails.

J
Jordi 2023-02-21

Error 11….😬

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Ben Dekeirel 2023-02-21

Code ERROR 13 - What is going on? i sent over 10 messages and mails to announce that to sonostube. No answer at all, and as i see i am not allone...

M
Marcelo 2023-02-20

error code 11, was working fine until 2-17-23

S
Stan 2023-02-20

SonosTube hasn’t worked on iPhone for three days now. Tried applying iP of several Sonos products but nothing works.

A
Angelique 2023-02-20

Since last week I keep getting an error 13. How can this be fixed?

H
H 2023-02-19

Error 11

M
Mrs Marmalade 2023-02-19

Been getting error code 11 for a few days now. Can’t read YouTube media.

P
Pieter 2023-02-19

Same problem Error code 13

P
Pieter 2023-02-19

Same problem on android device error code 13 is there a workaround?

R
Reel 2023-02-19

same here, error 13. how can we fix this? i tried 2 different devices, yet they both have the same error message/code

M
MM 2023-02-19

I'm getting error code 13 continuously as well. Just started today. I tried rebooting phone and re-installing SonosTube, but no luck.

A
Antonio Goyena 2023-02-19

My sonostube is not working. Error code 11. Help needed, How can I fix it?

P
Paul Bakker 2023-02-18

Same problem here. Getting error code 13. Any ideas how to solve this?

G
Guido 2023-02-18

SonosTube failed to read YouTube media. kennt jemand eine Lösung? :-( tritt plötzlich auf das Problem und nix läuft.

C
Cm 2023-02-18

Getting error code 13. Any suggestions/solutions?

Showing 1-36 of 36 reported issues:

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