ID-Pal Status

Last Updated on 2026-03-11 by ID Pal Limited

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Most reported problems

Not working

75.0%

Connection

25.0%

Common ID-Pal Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve ID-Pal network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the ID-Pal App
1. On android, goto Settings » ID-Pal » click [Force Stop]

Clear ID-Pal App Cache and Data:
1. On android, goto Settings » Apps » ID-Pal » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ID-Pal.

On android, goto Settings » Apps or Manage Apps tab.
Click ID-Pal » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ID-Pal » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ID-Pal

Contact e-Mail: [email protected]

E-Mail: [email protected]

Website: 🌍 Visit ID-Pal Website

Privacy Policy: https://www.id-pal.com/data-protection-notice/

Developer: ID-Pal Ltd.

Feb 17, 2026, 03:37 PM
a AndroidOS user from Dublin, Ireland reported problems with ID-Pal : Not working
Jan 26, 2026, 09:16 PM
a iOS user from Vaudreuil-Dorion, Canada reported problems with ID-Pal : Not working
Dec 10, 2025, 11:35 AM
a AndroidOS user from Dublin, Ireland reported problems with ID-Pal : Not working
Aug 09, 2025, 11:20 PM
a Windows user from Dublin, Ireland reported problems with ID-Pal : Connection
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