Contact ID Pal Support
Company Name: ID Pal Limited
About: The simple, secure way to verify your identity with a business. Submit
documents to ID-Pal from anywhere and get verified in under a minute.
ID Pal Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ID Pal Limited
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit ID-Pal Website
Privacy Policy: https://www.id-pal.com/data-protection-notice/
Developer: ID-Pal Ltd.
Privacy & Terms:
https://www.id-pal.com/data-protection-notice/
Can I trust ID Pal app?
Protect your data and wallet. We investigate the developer's website (Id-pal.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Use of the product and bills upload
by Superchugs
Have tried to use this product multiple times and have had nothing but problems from not having the right version to only getting the version from a law firm instead of just getting from the App Store itself to not accepting the documents during the capture phase to capturing the bills. Not everyone has the utility bills in there name, in my case since I work non stop my wife has all this bills in her name. Bills are the easiest thing to grab without having to login to bank accounts, printing out statements…. To then capture. It should work if your spouse name on as well. I finally found a tax bill from the county for my 2 jet skis which is an official government document (local gov’t) but that would not be accepted. It finally accepted as a utility bill.
This took me way more time than it should have!! And was not the convenient to use.
Review
by Ecksterdam
This app is VERY glitchy. It takes a very long time for it to capture images and once it finally does, and tells you it succeeded, the bank tells you that your pictures got "flagged" and you have to start the process all over again. Myself, and my co-signer had to download the app several times in order for it to work. Very bad design. I had to email photos of my documents to the bank in addition to using the app—how is this more secure?
Doesn’t work
by Commorancy
Link given is supposed to submit ID information directly to a company to verify your identity. At the end of doing everything requested correctly, the app fails with a non-descript failure and requires starting the process over from the beginning. Tried this several times in a row. If a company asks you to use this app to verify your identity, skip it and find another reliable verification method. This app is trash. Don’t waste your time.
Have a Problem with ID-Pal? Report Issue
Why should I report an Issue with ID-Pal?
- Pulling issues faced by users like you is a good way to draw attention of ID-Pal to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ID-Pal customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ID-Pal.
