MyLebara Reviews

I have my bundle renew on every month and I have enough topup funds in my account for it to withdraw the amount for my plan and it never does! If I'm not paying attention, I lose my service

It has poor connection no matter where you go, the price it’s a little expensive for the lack of activities you could do with the phone..overall it’s not good.

I live in Australia and it seems that MyLebara has changed and my country is not listed, meaning I can’t enter my phone number for registration. If MyLebara is only supporting for the listed countries, please bring the original Lebara app back as people from other countries also use Lebara.
I remember just downloading the original Lebara app and I can just choose a plan and top up INSTANTLY in my country. But now we have to create an account and only six countries as options were given to us? 👎

I tried to activate my SIM card but I can’t because MyLebara won’t open up the my camera to scan my ID card

I bought 10gb of data at Relay but it was immediately used up. Had to buy a new plan and it automatically renews. NO WAY TO TURN THIS OFF. I submitted a customer support ticket but no response. MyLebara/phone plan has taken so much money already AND DELIVERED SUCH LITTLE VALUE. I travel constantly and this is by far the worst data plan I have had. I suggest you avoid it at all cost (literally and figuratively).

Have €10 in account, trying to renew for extra data for the month. Can use money already in account

I bought 5 gigs, which last a month in every other country I’ve visited, but were “used up” after two days on Lebara (despite the fact that I was using WiFi for most data transactions). I had to pay 30 euros to even log back in, and then had to pay 5 euros for another gig, which is probably just a few MBs, based on their previous calculations. Sleazy company. RUN FROM THEM!!!

MyLebara keeps reactivating autorenew. When I purchase my plan I turn it off. Then after the purchase and autorenew appears off. Close out MyLebara and reopen it and autorenew is back on. Im really frustrated by this ‘bug’ and hope lebara fixes it before I forgot to turn it off fifteen times and get charged for something I clearly indicated I didn’t want.

Bought a SIM plan that said it included prepaid minutes. Once I inserted the SIM card it had no minutes credit and after a week of answering questions and providing evidence of my purchase Lebara Customer Service stopped responding and I had to pay for the minutes a second time.

Since I began using Lebara, I’ve had difficult with the service. It cuts in and out sporadically.
I was hoping for an easier time but I knew it wouldn’t perfect but it should be better.

The phone service is excellent! But MyLebara has WAY to many bugs & problems which makes it feel CHEAP ...

I travel to Europe monthly and it’s great having use of my phone. Once you set it up all you have to do is put the sim into the slot and reboot your phone. The prepaid international plan is just 15 Euros and is good for 30 days in 20+ countries. My only complaint was that it costed 50 Euros to set it up. I’m guessing it was because I purchased it at a kiosk at the airport. Once set up it’s great!

Sometimes the signal is full but the network is bad. Hope it can be improved.

It would be helpful for American or Canadian travelers who use this SIM card while in Europe if there was a free phone number to call and speak with an operator who can speak English fluently, I would think they could make more customized calling plans and both the phone company and customer would be happier.

Good app, easy to use

New to Lebara and wonderful experience

I purchased All 2 plan but uae its not listed from the international country and my credit been utilized fully , im very upset

As an American I purchased Lebara in France. It worked so well I got a U.K. SIM and have had excellent success. Only minor complaint is that there is no 24 hour phone support if you have questions. But all in all it's been great.

Great calls to all Europe and the U.S.A!

this company is hands done the best on prepaid . i wish i knew about y’all sooner . any other company you buy from gives you less everything, glad i found you . thanks

Paid now 2-3times for a monthly service but still can’t make a call says 0.00 credit

Lebara is terrible! The service is pathetic. They app is not user friendly. And they will screw you out of money whenever they can. I do NOT recommend

Useful app, easy use