Contact Centriq Support

by Krmarshall87

They said storing residential/consumer data got to be too expensive and rather than shut off the service, allow them to pay for it. I don’t know how they store their data that justifies the cost of their subscriptions starting at the beginning of 2021.

The prior three years of using the app were great, but $60/year for 100 items, an inventory system I will not use daily, weekly, or likely monthly is a bit steep. I don’t see grand new features either to justify the cost. Relative to Google Storage charging $24 for 100 GB of storage for a year, that is the better value and there is no way 100 items could come close to using 100 GB. I assume in the MBs, as items in the inventory would be shared among users with relationships built between user and item.

I guess in a sentence, I’m disappointed in the cost structure.

by Snad1316

This app is a great way to consolidate all of your home information in one spot in an organized manner. Unfortunately, one major feature (for me) is the difference between two and five stars. While the app gathers a plethora of documents related to your household items such as manuals, installation instructions, etc., there is no current way to do a keyword search in any of these documents. You will still find yourself hunting through tables of contents and indexes for information like it’s the 1990s. I did submit an inquiry to customer service in the hopes that I somehow missed a setting that enables this capability. They were very responsive and confirmed that this feature is planned for the future (time unspecified) and provided a workaround via online access and using the find capabilities of the browser. While that is promising, I am surprised that this wasn’t a launch–day capability.

by Jdjax2

They responded to my earlier two star review and gave me a link to update my review - but it seems to be creating a new review rather than letting me update the prior one(?). I don’t know if it’s supposed to work that way or not.

But I added a star back after their response because I like the product. But honestly the response was hokey. I stand by my original posting. For those of us who signed up originally and spent all that time setting up all our our equipment into the app (yes our time is money too) - it still feels like we got bamboozled. If we knew the app wasn’t going to be free later - we never would have gone done that road to begin with. I certainly would not have. Now it’s pay or have a crippled app….which will eventually be useless as products break and get replaced. I don’t know why the folks who run this company miss that simple point… make your money on those who sign up after the business model changed. They knew what they were getting into. Thanks