Smart Remote app not working? crashes or has problems?

Smart Remote Status

Last Updated on 2020-05-19 by TINAC Inc.

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Summary of Smart Remote Problems 😠👌🔥

- Does not turn on TV, as it works over WiFi and TV needs to be on WiFi already

- None mentioned beyond this minor inconvenience

Have a Problem with Smart Remote for LG Smart TVs? Report Issue

Common Smart Remote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smart Remote app on iOS and Android devices. Solve all Smart Remote app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smart Remote iPhone Issues and Solutions

Smart Remote iOS app crashes, not working, errors
Smart Remote iOS app network issues
Smart Remote on iOS has black/white screen

Smart Remote Android App Issues and Solutions

Smart Remote has errors/crashing/not working
Smart Remote server network connectivity issues
Smart Remote has black screen

Smart Remote iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smart Remote app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smart Remote app crashes or not working on Iphone (iOS):

Close and restart the Smart Remote app on iPhone
Update Smart Remote app to the Latest Version for iOS
Uninstall and reinstall Smart Remote iPhone app
Update your iPhone to the latest iOS version

Fix Smart Remote on iPhone unable to connect to server/internet connection issues::

To resolve Smart Remote network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smart Remote black/white screen (blank screen) on iPhone:

Follow the Smart Remote iOS app troubleshooting guide Here →

Smart Remote Android App Issues and Solutions

Fix Smart Remote not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smart Remote app issues:

Force Stop the Smart Remote App
1. On android, goto "Settings" » click Smart Remote app. » click "Force Stop".

Update Smart Remote to the latest version on PlayStore

Clear Smart Remote App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smart Remote app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smart Remote.

Fix Smart Remote unable to contact server/ Smart Remote internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smart Remote » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smart Remote » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smart Remote on android.

Solve Smart Remote black/white screens issue on Android:

Follow the Smart Remote android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TINAC Inc., developers of Smart Remote.

About this app

Smart Remote only supports 2012, 2013 LG Smart TVs and LG WebOS TVs. Smart Remote lets you easily control your LG smart TVs. Make sure your phone and smart TV are connected to the same Wi-Fi network. Smart Remote works with all iOS running version 8. 0 software or later. *Smart Remote application is not an official product of LG. *Smart Remote does not support Youtube, Netflix application.