The Remote app not working? crashes or has problems?

The Remote Status

Last Updated on 2017-06-27 by FSS Sp. z o.o.

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Summary of The Remote Problems 😠👌🔥

- App hasn't been updated to new phone design

- Could use a dim option on a timer and color customization

- Recently added option doesn't select the absolute latest added files

- Now playing could be improved with a full screen control panel

- No indication of previously watched TV show episodes within the app

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Common The Remote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Remote app on iOS and Android devices. Solve all The Remote app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Remote iPhone Issues and Solutions

The Remote iOS app crashes, not working, errors
The Remote iOS app network issues
The Remote on iOS has black/white screen

The Remote Android App Issues and Solutions

The Remote has errors/crashing/not working
The Remote server network connectivity issues
The Remote has black screen

The Remote iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Remote app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Remote app crashes or not working on Iphone (iOS):

Close and restart the The Remote app on iPhone
Update The Remote app to the Latest Version for iOS
Uninstall and reinstall The Remote iPhone app
Update your iPhone to the latest iOS version

Fix The Remote on iPhone unable to connect to server/internet connection issues::

To resolve The Remote network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Remote black/white screen (blank screen) on iPhone:

Follow the The Remote iOS app troubleshooting guide Here →

The Remote Android App Issues and Solutions

Fix The Remote not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Remote app issues:

Force Stop the The Remote App
1. On android, goto "Settings" » click The Remote app. » click "Force Stop".

Update The Remote to the latest version on PlayStore

Clear The Remote App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Remote app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Remote.

Fix The Remote unable to contact server/ The Remote internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Remote » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Remote » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Remote on android.

Solve The Remote black/white screens issue on Android:

Follow the The Remote android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FSS Sp. z o.o., developers of The Remote.