Contact RentPayment Support

This app is horrible and I can’t believe my apartment unit is forcing us to use this app to process all rental payments! Also am I the only one noticing a huge fee just to process any payment? I don’t know if that’s the app or my apartments but the fee is outrageous! App keeps crashing and won’t allow me to do auto withdrawals after setting it up multiple times the app will refuse my auto withdrawal on the first of every month! I’ve contacted the customer service and they say to contact my apartment office only for the matter to still not get resolved! This app is very unsafe and if you are moving to a home that forces you to use this app to process your payments you should be cautious! I don’t trust the app however it’s the only way for me to pay my rent for the places I live in!

It charges me $27 for a processing fee. That’s the most ridiculous thing I’ve ever seen. As if rent itself isn’t high enough then you want me to spend almost $30 just to pay it and to top it off it takes almost 5 days just to process. Why am I paying a high rate for you to process it if you’re going to take a long time to do it? But that’s not the only bad thing. The site itself glitches. It logs you out every time and says “session timed out”. The first time I used this it took me over an hour just to make a payment because it constantly kept signing me out. I genuinely believe this app is designed to make it hard for you to pay and for your payment to go in late just to you’ll have to pay a late fee.

I’ve been using this app for 3 years and it has generally been okay. Now the issue is that I can’t login. I know my login info but when I try to login, it keeps telling me “login unsuccessful”, and if I keep trying, my account locks after 6 attempts. I finally went onto the actually website and had an email sent to me, to change my password. After that, I was able to login on the website a few times, but I still can’t login on the app with the NEW password, and just now the website is doing the same thing. This is stressful. Seems like y’all don’t even care that y’all have a 1 star rating. Too many ppl are complaining. Please 🗣FIX this app.