CAMPUS USA Credit Union Reviews

i had the most difficult time adjusting to CAMPUSUSACreditUnion… I am used to glancing at my balance… and knowing where I stand quickly. I really liked the employee I worked with when I first opened this account.. also.. the employees on phone explained how i needed the other app for card control. Im thankful you all watched my account but because its holiday time and I have many family members etc I was shopping often at first. I would glance at CAMPUSUSACreditUnion and think i was fine but because it wasn’t reflecting my transactions it was very confusing… I’ve been with Suntrust 30 years and never had this problem. (Just the other typical ridiculous charges over .07 cents. etc..) I was told you all we're working on a solution. thats good to know! Thanks

Outdated and illogical interface. On any menu, there’s a big blue “cancel” button ON TOP of the “save/continue” button, so the tendency is to click the cancel button, deleting all progress in one click. Both buttons look exactly the same, and the text is small. The cancel button should be red, and underneath the save button.
- the keypad is inconsistent; half the time you’re using the numeric keypad, the other half, you have to type the numbers from the horizontal number row on the regular keyboard. Just sloppy design. Software doesn’t work well either, I’ve changed my phone number numerous times but it still sends verification codes to my old number. The overall layout and interface is 1/10 garbage

Near constant maintenance and various forms of online banking often unavailable at those times. It’s not professional. Also, I’m only supposed to have to renew for touch login once per year but I’ve had to do it far more often than that since downloading CAMPUSUSACreditUnion. Several times a year. You guys need better IT professionals. Randomly, myself and other family members are unable to login for no reason given at all. This has happened less and less but it still does happen and nobody should ever not be able to access their account without any advanced notice.

I feel fortunate that Campus USA actually offers an online banking app because some banks don’t. I’m also glad they updated their design but it does have some flaws.
It is hard to find your pending transactions since CAMPUSUSACreditUnion only displays posted, which is why I have the Campus USA Card Control app to monitor those. It would also be nice to see a quick glance at your balance rather than having to sign in to your app and wait for it to load.
If Campus were to combine the Campus CardControl and Campus USA app it would make the experience a lot better.
CAMPUSUSACreditUnion developers should make the interface smoother when it comes to animations.
Thanks for taking the time to read this!

I like CAMPUSUSACreditUnion, however it could be improved upon. Once a payment is made either internally or externally it should reflect immediately with the status pending indicated. Waiting as long as 24 hours to posts the information online presents a problem. It’s kind of like checking your balance when you have written a check to a merchant … your actual balance may not show for a few days or more. In the past, and even now that cannot necessarily be helped, but there is no reason whatsoever that the software cannot post online transactions instantly. It’s simply a matter of adequate programming.

I’ve waited and waited hoping that Campus would update the program to allow us access to see pending transactions. It’s yet to happen. I login multiple times a day and have alerts set yet still have to manage paper receipts for days and sometimes even a week or longer to make sure the completed summary matches and can balance. Please work on getting a “vault” for us to view that’s similar to the credit card pending summary so I can do away with some of these unnecessary papers in my wallet.

What I expect from a banking app is for it to be reliable, bug free and have all the features I would need to not have to go into the bank on their terrible hours. And CAMPUSUSACreditUnion has all of these things. I’m still quite impressed at the amount of features CAMPUSUSACreditUnion offers, with almost complete parity with their online platform. I’ve been using it for years and I can maybe think of a couple of times where CAMPUSUSACreditUnion didn’t work correctly, which is saying a lot given that just about every app on my phone has had many times where this has been the case. Get it for the convenience but love it for the reliability.

Campus has been extremely easy to bank with. I’ve been able to apply for loans through CAMPUSUSACreditUnion and when I go into the branch offices, everyone is super nice and super knowledgeable and super capable of doing just about anything I need whether it be retirement investments to opening money market accounts for savings to joint accounts for children to explaining fees which there are very few of.

I like I can see all my accounts and their entire numbers. It doesn’t help when I am trying to get the account numbers and away from home. I can do all of the transactions necessary from CAMPUSUSACreditUnion except for the loan process requires going outside CAMPUSUSACreditUnion to provide and sign documents. I really like it! It fits my needs for my personal and business banking. Sandra B.

The service I have received over the years I have been with Campus USA have been nothing but a pleasure. The staff’s friendly, knowledgeable and always ready to help. I appreciate the fact that this institution promotes from within and I have witnessed employees moving up the corporate ladder. I do all my banking with Campus USA and will continue to do so and letting everyone know what a great bank this is. Thank you, George Higgins

When I moved to Florida I wanted to belong to a credit union. I found Campus USA and have not regretted joining. They have always been right there when I needed a hand from my checking/saving account to my auto loan. There has never been a time when I had a question that was not answered and always everyone has been so personable and professional. I believe every employee that I have spoken to gives over 100 % to their job and I am very pleased.

Works 99% of the time. Has never failed me when I needed it. Can do my depositing... transfers and anything else I need. The only thing I don’t like is the change in the bill pay. Can’t find everything I need. I think they tried to make it easier to see everything in one place, but for me, it was not successful. Sometimes when they try to make CAMPUSUSACreditUnion better it just doesn’t work.

Mostly good service but was very hurt when Campus declined to finance my new car - which I had NOt been in the market for until my Jeeps motherboard fried while at Lurray Jeep for a repair. Offline I was told they still didnt know what was wrong. It was our only transportation. I was very shocked and hurt. Even With my long history I was denied. I was deeply Hurt and angry because Campus could have helped me a great deal but by making a very hard moment just a bit easier on me and my 78 yr disabled husband but Campus chose not to do so.

I’ve banked with you guys for years and years now and I’m still hopeful that maybe one day you guys will put a pending so people have a better way to see our transaction history instead of keeping a log of everything cause like most people I have recurring payments that I forget about and the dates they come out instead of seeing it post days or week after the fact.

Awesome and Convenient! I use quite often! There is a small fee to cash out to get it the same day depending on the amount. If you’re paying someone for merchandise, owe someone, Business etc. ...make sure to send an extra $1 or $2 to cover the small fee. I like that it keeps track of every payment you make/receive and you can put your reason for sending, just like a bank statement/email. It notifies you when you receive/cash app someone (email) which makes it safe to use. If you don’t have a bank account or don’t want to use your bank account the cash app provides a cash card for you. I definitely recommend!! 👍

Love this credit union. We had an account at Capital City in North Florida and they were horrible at nearly every turn! I tried to ask for help, work with them to fix things and they just wouldn’t help. Being a new account they declined EVERY purchase I made. The phone company threatened to turn my phone off, they sent things back that I’d ordered. It was a nightmare. Campus has always been wonderful!! I don’t know why we thought we needed another. Campus is amazing!

I have process three loans and needed help with a couple of items. Every contact with the staff was an excellent experience. They are professional and yet fun to deal with. I received information regarding the loans or received the information I was inquiring about quickly and information and advice was spot on. I am enjoying CAMPUSUSACreditUnion and the lady who assisted me with set up was easy to follow and patient. It is easy to use and sure saves time. Thanks for renewing my faith in customer service and support.

I have been a member of this bank for over 23 years now. I live out of state and I’ll never change my bank. I recently needed an auto loan, and I went through the bank. Within one day I was approved and in my car. The customer service at any location is unmatched. The specific agent I worked with is Tandria Williams. She is in the loan department. Amazing turn around time, service, attitude! This woman deserves a gold medal!!! Thanks to y’all I am all set with no headache and extra stress. They advocate for their people! That is all we can really ask, but they do it above and beyond!!!

I’ve kept you in my moves even out state several areas in Florida since about 2000. The majority of the time your nearest location has been 2 1/2 to 3 hrs away. I used photos deposits for my salary checks when you first had it available. Shared branching has helped at times too. You released my work direct deposit two days before the people around me using local banks. In 95% of the time you have been my only financial partner. Thank you for being there with welcomed “good old customer service” and with well trained friendly people. I thank you!

Love that I can keep my account even though I live in the Panhandle. We conduct all of our banking business through CAMPUSUSACreditUnion or online, including depositing checks, which is incredibly easy and beneficial. We would much rather do our banking online versus having to drive to a physical location. The face identification feature makes my life so much easier.