Providers (formerly Fresh EBT) is the #1 rated EBT app for checking your food
stamp balance. Plus, you can now manage other benefits and income with Providers
Card, our free debit account.
Are you having issues? Select the issue you are having below and provide feedback to Providers EBT.
By Celia F Singleton 1 year ago
I am not able to access my providers ebt account
By Maximina Telles 1 year ago
I am noticing that there are expenses being done when I am not using my card, I need to know who is using my money. I already reported this problem last month. I need money for my bills not for some idiot to use it for games
By Kathilee goodman 1 year ago
App is not working it ßays every code I put in is wrong it won't let me register
By jewel chavez-quinonez 1 year ago
why is my card declining when i have funds ???? nobody is answering my phone calls whats the issue ???? its my money i wan it now!!!! after i get accesss to my funds i am deleting my acount and canceling my direct deposit !!!!!!!!!!!
By Adam Daniel Cervantes 1 year ago
Yeah, I'm having trouble logging into my account to see my benefits
By Tanner 1 year ago
Sometimes my Transactions don’t show up on my activity for a while and other show up instantly was wondering why that could be and what does it mean
By Tiffany Foshee 1 year ago
I can not access my account
By Javed Shukran 1 year ago
Provider app not shows card balance, please sold that problem
By Donna 1 year ago
When I open my providers app no then is there
By Marsha cook 1 year ago
I upgraded my phone from a 6plusS to an iPhone twelve and I can’t get the providers app to open
By Christopher Tucci 1 year ago
Not working on my phone!!!
By mu 1 year ago
My Providers app has not been working on my iPhone SE. It works okay on android, but not on the iPhone any more. It used to work. iphone SE OS 15.7.1 Is there a fix for this? Thanks.
By kathleen vianueva 1 year ago
Providers app shows purchases on caregiver's iPhone but does not show purchases on Mother/Guardian's Android phone.
By JoAnn Vergin 1 year ago
I can not get logged in please help!
By Jill cole 1 year ago
Trouble reaching states ebt system.
By Corey Washington 1 year ago
Having trouble getting the app to show benefits and it saying password I put in too many times and just trying to keep up with my benefits.
By Corey Washington 1 year ago
Having trouble getting the app to show benefits and it saying password I put in too many times and just trying to keep up with my benefits.
By Yanira Portorreal 1 year ago
I forgot my username and password and I have been trying to reset my account, but it won’t let me because it keeps saying my security answer is wrong when I know it’s not wrong. I also have a new card number, but I don’t think that’s the problem. Is there a human I can talk to?
By Kenneth Mccready 1 year ago
I’ve never been able to see my recent transactions. Keep getting “error 17”
By Monshayle Allison 1 year ago
The app isn't updating at all for the last 5 days. Keeps saying it's having difficulty connecting and to try again shortly. But still isn't working for 5 day.
By Kara mcadams 1 year ago
The app is not updating and showing my pending snap benefits
By Joann Mcfatridge 1 year ago
Ca not pull it up.
By Rita romatowski 1 year ago
My upcoming deposit isn't posted
By Janine Richardson 1 year ago
App is not updating info on my EBT. Plus upon attempt to download another EBT app there is a request for debit card info. Thank you for your help
By Peg 1 year ago
New phone and when I touch the providers button it won’t open
By Dorothy Brooks 1 year ago
Got a new phone and was trying to add my apps and Providers will not let me re-set my login information. Keeps saying my answer to security question is wrong and I know it is not wrong. Please respond. Calling the number is no help.
By Daniel Laufer 2 years ago
Can't unlock my cards
By Jamilya Bradley 2 years ago
I got a new iPhone and transferred all my apps and data from a backup and I tried to login to check my pending balances and it’s not accepting my security question. It’s not letting me reset my account or anything what do I do?????
By Candace Galloway 2 years ago
Every time I try doing the app it does not work I even put in the information and it still doesn't work it keeps saying it doesn't match up with the system please try to get it fixed as soon as possible because I'd like to know my food stamp balance
By Jerry 2 years ago
App won't refresh to check balance & it's not connecting to the EBT system
By Armida 2 years ago
I deleted my app bci it was stuck 5 days ago,not working, now I'm trying to get it back and won't accept my phone number ,it's the only phone number I have, how do I get it back??
By BONNIE F BROWN 2 years ago
i got a new ebt card cause the other got lost..so when i try to set up new account with new card says im already in system because of my social its been a while so i dont know my user ..password or security question so what can i do i uninstalled the app and retried to create an account tells me the same thing ..how can i get back able to use the providers app with my new card..thank you
By Leslie jewett 2 years ago
I got a new phone and your app didn't show up on it. I tried to down load it again and couldn't because I already have a account. Any advice?
By Leslie Stewart 2 years ago
I am locked out of the Provider's app because the system won't accept my answer to the security question " In what city were you born?" I answer either Roanoke or Roanoke, VA and it will not accept either answer. I contacted my state by calling social services in Roanoke City and they have been no help. How do I reset the security questions and answers? This app needs to be more user friendly.
By Leslie Stewart 2 years ago
I am locked out of the Provider's app because the system won't accept my answer to the security question " In what city were you born?" I answer either Roanoke or Roanoke, VA and it will not accept either answer. I contacted my state by calling social services in Roanoke City and they have been no help. How do I rest the security questions and answers?
By Sean 2 years ago
I forgot my user ID and Password and have tried over and over to reset it. However it won’t accept the new logon information. Its very difficult to get someone on the phone. This app needs to be updated and restructure login issues when you forget the info…
By Janiece Clayton 2 years ago
Its showing me debit amount, when I only get food stamps, what wrong with the app. It has never done this before.. Deleting it until it is fixed Disappointed
By Delores Alston 2 years ago
I am unable to login into my provider's account, even when I try to log in with my google account, it will not let me reset or create an account, it sends a link that does not work and even when a passcode is sent and put in, it does not work. This has been going on now for a week, what is wrong with this app, somebody needs to be fixing it.
By Shawn McCue 2 years ago
I see everything but my balance, why?
By Tina Hodges 2 years ago
I can not log into the app, The app says the password is wrong and will not allow me to reset the password cause it says security questions are incorrect. I have tried for two days now to reach someone by the number on the back of the card and noone answers I have screen shots of being on hold for over 50 minutes. I have emailed the company and had one person in three days email back only with the connect ebt link, even tho in the email he read i stated the website and app does not work for me to log into . I just need my account fully reset so i can create a new one at this point .
By Chad Trahan 2 years ago
The app never shows that I have an upcoming deposit like I see on other peoples phone...
By Aryana Carter 2 years ago
I was randomly logged out of my account and the app will not let me log back in. It says incorrect password when I know the password is correct, and when I try to reset password it won’t let me.
By Donna Retif 2 years ago
Im having trouble resetting my Providers app. I got the part where it says Add money, etc. But I cannot get my food/stamp benefit information. Im unable to see my balance. I don’t know what else to do. I have never had this problem before. Thanks
By Carol Karvonen 2 years ago
I have the providers app on my phone but when l try to download it all l get is a blank white screen, l keep trying but its not working. Please help
By Karen Holman 2 years ago
Im locked out of my account and cannot rest my password.
By Phyllis Hughes 2 years ago
I accidentally removed my Providers App from my phone. I Don't know how to get it back
By Christie 2 years ago
The snap benefits has not updated since June 6th. I usually get the extra 95$ on the 6th and I still have not received it. ??
By Dasheaira Gayle 2 years ago
Keeps saying my security question is wrong
By Barbara Johnson 2 years ago
Providers app is not working . Only showing a blank page
By Carolyn Owenz 2 years ago
I see there is alpt of the same problems I am having here However there is no fix for the problem listed showing Is there a fix for not being able to see the balance and resetting password?
By Nicole karr 2 years ago
Im locked out of my account and cannot rest my password.
By Carol Coburn 2 years ago
I click on the app and it doesn't open. It takes me back to the iphone app screen
By Donna J Smith 2 years ago
Got new debit card need to change card number
By Kevin W Pirtle 2 years ago
The app hasn't updated since April why?
By Cate Rose 2 years ago
App not working. All I get is a blank white screen. I've uninstalled and reinstalled the app, shut down and restarted my phone, cleared browsing cache, and it still won't work. Altho it worked fine yesterday.
By Gracie nuse 2 years ago
My provider app isn’t working
By Bradley T Comer 2 years ago
It always says my security question answer is wrong
By Misty Turner 2 years ago
I opened up my account I go to change my PIN to get into the ATM it is saying that my social security number I'm putting in is wrong it won't let me get money out of an ATM it's saying it's not going to work I need help ASAP please help me I'm this is all new to me all I wanted to do was change my PIN to get into the ATM please
By SAYED NAJM RAHMAN SADAT 2 years ago
I can’t login to my account it say’s that the user id or password is incorrect
By Marvelous blakely 2 years ago
Cannot check my food balance!!!
By Keshauna Green 2 years ago
My transactions isn’t showing up on the app
By Connie Stephens 2 years ago
why my ebt provider app not working
By Debra Spice 2 years ago
My snap info us no longer showing on my providers app. I have made calls and emails and nobody knows why or how to help. Just a week ago my snap info was there and now it's not. I can not even reset. Your app needs fixed.
- Susceptible to fraud and theft
- App not working on certain devices
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Complete guide to troubleshoot Providers EBT app on iOS and Android devices. Solve all Providers EBT app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Propel Inc, developers of Providers EBT.
81.82% Contact Match
Developer: Propel Inc
E-Mail: [email protected]
Website: Visit Providers EBT Website
Providers (formerly Fresh EBT) comes with a free debit account that’s a perfect pair to your EBT card. Plus, you can now manage other benefits and income with Providers Card, our free debit account. Providers (formerly Fresh EBT) works with every food assistance program and EBT card in the US. Providers (formerly Fresh EBT) is the #1 rated EBT app for checking your food stamp balance. Providers was formerly called Fresh EBT — same great EBT app, now with more features, like a free debit account. Join the 5 million people who use Providers to manage their EBT, WIC, SSI, unemployment, other benefits, and debit. Providers (formerly Fresh EBT) shares regular updates about benefit changes in all states. Providers Card has no monthly, overdraft, minimum balance, open, close, or inactivity fees. Your Providers Card debit funds are FDIC-insured up to $250K. Get your balance instantly for your Quest, ebtEDGE, ConnectEBT, California CalFresh, Texas Lone Star, Florida & Pennsylvania ACCESS cards, Illinois Link, MI Bridge, Oregon Trail, and all other states’ EBT cards. Set up direct deposit on your Providers Card and get your paychecks up to 2 days early. EBT (also called SNAP benefits and food stamps) and WIC are accepted at many stores, plus farmer's markets and food pantries. Instant transaction notifications and 1-tap card locking keep you in control of your spending. Providers is available in all 50 states. EBT and other benefits can change quickly, but our dedicated team has you covered. Save money with local discounts and coupons, and find out about full and part-time jobs in your area.