Propel EBT (Providers) app not working? crashes or has problems?

Propel EBT (Providers) Status


I have a problem with Propel EBT (Providers)

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⚠️ Most reported problems ⚠️
Something else
39.0%

Not working
37.8%

Login
12.8%

Crashes
4.9%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Propel EBT (Providers) Problems 🔥

- Susceptible to fraud and theft

- App not working on certain devices



📋 64 Reported Issues:

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Lisa 2024-11-04

App crashing

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Celia F Singleton 2023-08-10

I am not able to access my providers ebt account

M
Maximina Telles 2023-08-01

I am noticing that there are expenses being done when I am not using my card, I need to know who is using my money. I already reported this problem last month. I need money for my bills not for some idiot to use it for games

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Kathilee Goodman 2023-05-15

App is not working it ßays every code I put in is wrong it won't let me register

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Jewel Chavez-quinonez 2023-05-01

why is my card declining when i have funds ???? nobody is answering my phone calls whats the issue ???? its my money i wan it now!!!! after i get accesss to my funds i am deleting my acount and canceling my direct deposit !!!!!!!!!!!

A
Adam Daniel Cervantes 2023-04-26

Yeah, I'm having trouble logging into my account to see my benefits

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Tanner 2023-03-21

Sometimes my Transactions don’t show up on my activity for a while and other show up instantly was wondering why that could be and what does it mean

T
Tiffany Foshee 2023-03-07

I can not access my account

J
Javed Shukran 2023-01-09

Provider app not shows card balance, please sold that problem

D
Donna 2022-12-28

When I open my providers app no then is there

M
Marsha Cook 2022-12-26

I upgraded my phone from a 6plusS to an iPhone twelve and I can’t get the providers app to open

C
Christopher Tucci 2022-12-15

Not working on my phone!!!

M
Mu 2022-12-09

My Providers app has not been working on my iPhone SE. It works okay on android, but not on the iPhone any more. It used to work. iphone SE OS 15.7.1 Is there a fix for this? Thanks.

K
Kathleen Vianueva 2022-12-03

Providers app shows purchases on caregiver's iPhone but does not show purchases on Mother/Guardian's Android phone.

J
JoAnn Vergin 2022-11-10

I can not get logged in please help!

J
Jill Cole 2022-10-23

Trouble reaching states ebt system.

C
Corey Washington 2022-10-13

Having trouble getting the app to show benefits and it saying password I put in too many times and just trying to keep up with my benefits.

C
Corey Washington 2022-10-13

Having trouble getting the app to show benefits and it saying password I put in too many times and just trying to keep up with my benefits.

Y
Yanira Portorreal 2022-10-13

I forgot my username and password and I have been trying to reset my account, but it won’t let me because it keeps saying my security answer is wrong when I know it’s not wrong. I also have a new card number, but I don’t think that’s the problem. Is there a human I can talk to?

K
Kenneth Mccready 2022-10-13

I’ve never been able to see my recent transactions. Keep getting “error 17”

M
Monshayle Allison 2022-10-11

The app isn't updating at all for the last 5 days. Keeps saying it's having difficulty connecting and to try again shortly. But still isn't working for 5 day.

K
Kara Mcadams 2022-10-09

The app is not updating and showing my pending snap benefits

J
Joann Mcfatridge 2022-10-05

Ca not pull it up.

R
Rita Romatowski 2022-10-04

My upcoming deposit isn't posted

J
Janine Richardson 2022-09-30

App is not updating info on my EBT. Plus upon attempt to download another EBT app there is a request for debit card info. Thank you for your help

P
Peg 2022-09-26

New phone and when I touch the providers button it won’t open

D
Dorothy Brooks 2022-09-18

Got a new phone and was trying to add my apps and Providers will not let me re-set my login information. Keeps saying my answer to security question is wrong and I know it is not wrong. Please respond. Calling the number is no help.

D
Daniel Laufer 2022-09-08

Can't unlock my cards

J
Jamilya Bradley 2022-09-01

I got a new iPhone and transferred all my apps and data from a backup and I tried to login to check my pending balances and it’s not accepting my security question. It’s not letting me reset my account or anything what do I do?????

C
Candace Galloway 2022-08-31

Every time I try doing the app it does not work I even put in the information and it still doesn't work it keeps saying it doesn't match up with the system please try to get it fixed as soon as possible because I'd like to know my food stamp balance

J
Jerry 2022-08-28

App won't refresh to check balance & it's not connecting to the EBT system

A
Armida 2022-08-25

I deleted my app bci it was stuck 5 days ago,not working, now I'm trying to get it back and won't accept my phone number ,it's the only phone number I have, how do I get it back??

B
BONNIE F BROWN 2022-08-25

i got a new ebt card cause the other got lost..so when i try to set up new account with new card says im already in system because of my social its been a while so i dont know my user ..password or security question so what can i do i uninstalled the app and retried to create an account tells me the same thing ..how can i get back able to use the providers app with my new card..thank you

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Leslie Jewett 2022-08-24

I got a new phone and your app didn't show up on it. I tried to down load it again and couldn't because I already have a account. Any advice?

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Leslie Stewart 2022-08-20

I am locked out of the Provider's app because the system won't accept my answer to the security question " In what city were you born?" I answer either Roanoke or Roanoke, VA and it will not accept either answer. I contacted my state by calling social services in Roanoke City and they have been no help. How do I reset the security questions and answers? This app needs to be more user friendly.

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Leslie Stewart 2022-08-20

I am locked out of the Provider's app because the system won't accept my answer to the security question " In what city were you born?" I answer either Roanoke or Roanoke, VA and it will not accept either answer. I contacted my state by calling social services in Roanoke City and they have been no help. How do I rest the security questions and answers?

S
Sean 2022-08-17

I forgot my user ID and Password and have tried over and over to reset it. However it won’t accept the new logon information. Its very difficult to get someone on the phone. This app needs to be updated and restructure login issues when you forget the info…

J
Janiece Clayton 2022-08-11

Its showing me debit amount, when I only get food stamps, what wrong with the app. It has never done this before.. Deleting it until it is fixed Disappointed

D
Delores Alston 2022-08-10

I am unable to login into my provider's account, even when I try to log in with my google account, it will not let me reset or create an account, it sends a link that does not work and even when a passcode is sent and put in, it does not work. This has been going on now for a week, what is wrong with this app, somebody needs to be fixing it.

S
Shawn McCue 2022-08-04

I see everything but my balance, why?

T
Tina Hodges 2022-08-03

I can not log into the app, The app says the password is wrong and will not allow me to reset the password cause it says security questions are incorrect. I have tried for two days now to reach someone by the number on the back of the card and noone answers I have screen shots of being on hold for over 50 minutes. I have emailed the company and had one person in three days email back only with the connect ebt link, even tho in the email he read i stated the website and app does not work for me to log into . I just need my account fully reset so i can create a new one at this point .

C
Chad Trahan 2022-08-01

The app never shows that I have an upcoming deposit like I see on other peoples phone...

A
Aryana Carter 2022-07-31

I was randomly logged out of my account and the app will not let me log back in. It says incorrect password when I know the password is correct, and when I try to reset password it won’t let me.

D
Donna Retif 2022-07-30

Im having trouble resetting my Providers app. I got the part where it says Add money, etc. But I cannot get my food/stamp benefit information. Im unable to see my balance. I don’t know what else to do. I have never had this problem before. Thanks

C
Carol Karvonen 2022-07-27

I have the providers app on my phone but when l try to download it all l get is a blank white screen, l keep trying but its not working. Please help

K
Karen Holman 2022-07-18

Im locked out of my account and cannot rest my password.

P
Phyllis Hughes 2022-07-14

I accidentally removed my Providers App from my phone. I Don't know how to get it back

C
Christie 2022-07-11

The snap benefits has not updated since June 6th. I usually get the extra 95$ on the 6th and I still have not received it. ??

D
Dasheaira Gayle 2022-07-09

Keeps saying my security question is wrong

B
Barbara Johnson 2022-07-03

Providers app is not working . Only showing a blank page

C
Carolyn Owenz 2022-07-02

I see there is alpt of the same problems I am having here However there is no fix for the problem listed showing Is there a fix for not being able to see the balance and resetting password?

N
Nicole Karr 2022-07-01

Im locked out of my account and cannot rest my password.

C
Carol Coburn 2022-07-01

I click on the app and it doesn't open. It takes me back to the iphone app screen

D
Donna J Smith 2022-06-12

Got new debit card need to change card number

K
Kevin W Pirtle 2022-06-08

The app hasn't updated since April why?

C
Cate Rose 2022-06-08

App not working. All I get is a blank white screen. I've uninstalled and reinstalled the app, shut down and restarted my phone, cleared browsing cache, and it still won't work. Altho it worked fine yesterday.

G
Gracie Nuse 2022-06-06

My provider app isn’t working

B
Bradley T Comer 2022-06-02

It always says my security question answer is wrong

M
Misty Turner 2022-05-26

I opened up my account I go to change my PIN to get into the ATM it is saying that my social security number I'm putting in is wrong it won't let me get money out of an ATM it's saying it's not going to work I need help ASAP please help me I'm this is all new to me all I wanted to do was change my PIN to get into the ATM please

S
SAYED NAJM RAHMAN SADAT 2022-05-21

I can’t login to my account it say’s that the user id or password is incorrect

M
Marvelous Blakely 2022-05-13

Cannot check my food balance!!!

K
Keshauna Green 2022-05-11

My transactions isn’t showing up on the app

C
Connie Stephens 2022-05-03

why my ebt provider app not working

D
Debra Spice 2022-04-28

My snap info us no longer showing on my providers app. I have made calls and emails and nobody knows why or how to help. Just a week ago my snap info was there and now it's not. I can not even reset. Your app needs fixed.

Showing 1-64 of 64 reported issues:

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Developer: Propel Inc