Contact MyCommonSpirit Support
Company Name: Centura Health
About: At CommonSpirit Health – Mountain Region, we're building healthy communities
across Colorado, Kansas and Utah by advancing health equity and innovating how
and where healing can happen.
With the MyCommonSpirit - Mountain app, patients
and family members can access our patient portal on an iOS device.
MyCommonSpirit Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit MyCommonSpirit Website
Privacy Policy: https://www.mountain.commonspirit.org/privacy-and-security-policy
Developer: CommonSpirit Health
3 Most reported problems 😔💔
Waste of time
by TomFortune
I never receive calls from them. They usually communicate through text, email or the app. Made an appointment for my ankle and they confirmed with me twice to make sure I was coming through text and email. 3 days before and 1 day right before my appointment. I show up just for them to say they supposedly tried to call me to let me know the doctor wouldn’t be in but how does that make any sense when they constantly communicate through text, email or the app. I never receive calls from them ever so why wouldnt they let me know through text or email like they always do. Never received any call so it was just a waste of time. Definitely will be finding a new spot.
Communication and Scheduling Severely Lacking!
by L3eautifullily
I have tried to schedule some of the “outdated” procedures within the app, and have been taken to localities miles, even states away. It won’t let me even schedule with locations I’ve been at before. Also, although my “care team” has reached out to me regarding visit and test results, I cannot respond to them, I cannot send a message to them, nor even find my current providers at all in the system. Even having completed some of these tests, the app is still saying I’m overdue for them, I had to hide the notification. It is not convenient to log into, navigate, or communicate with my medical providers.
App does not help patients.
by AgingKeeper
This app is designed to provide users with access to their medical data in the least friendly manner possible. Want to compare your blood work with tests performed when you saw your family doctor to learn what has changed? Nope can’t do that without downloading or printing the record and then printing the data from your doctor.
I am using an iPad and an iPhone why can’t my entire record be loaded into the Health app so I can easily access it and securely store it? Why do they assume they are the only healthcare provider I am using?
Hey Centura Health, please take some of the profits you make and spend it on this app.
Have a Problem with MyCommonSpirit - Mountain? Report Issue
Why should I report an Issue with MyCommonSpirit - Mountain?
- Pulling issues faced by users like you is a good way to draw attention of MyCommonSpirit - Mountain to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MyCommonSpirit - Mountain customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyCommonSpirit - Mountain.
