Contact WalletHub Support

by B00ZEBAR0N

Just switched to a new iPhone XS Plus 3 weeks ago, and ported all my apps over. When it comes to “credit scores” this is my 4th preferred app that I use. (There are 3 better, more accurate ones available). That said, I noticed 4 “notifications” on the app today and tried to login with Apples EyeScan thingy (which has always worked) but got a notice from the app saying “please standby why we update your software”. Took about a minute and asked me to log back in with either the optical scan or my 4 digit pin. When I used the eye scan it just hangs there. NOTHING!!! So then hit “logout” and tried my 4 digit pin to login that way. It says my PIN number is incorrect?!? BS!!! So I don’t know how you stop it from “auto updating” but if you do you’ll probably get locked out now (OCT 3, 2018) No idea what to do - but not gonna sweat it for as already said it’s my least used credit scoring app. I may try to delete and reinstall later but will watch here and see if the developer offers any solutions. Good luck. You’ll need it.

by Gilwilpro

I feel what WalletHub does is provide a real world interpretation of what is happening with my credit. Unfortunately, their assessments are limited by what the three main bureaus provide. Those scores are not necessarily up to date. And because of that, what you see is not an absolute representation of where you actually are. In other words, it’s a glorified guess! Armed with that understanding, I believe WalletHub considers that and give a score that best represents where you are. When I learned that the three bureaus are actually owned by the companies that grant you credit... What’s wrong with that picture? It allows them to charge interest rates that are governed by your credit score, by the very bureaus they own. I don’t know who owns WalletHub, but hats off to them. I appreciate what they do! I love how they show me how I compare with others in my age and income groups. That alone helps you to appreciate that whatever steps you are taking to improve your credit, gives you a sense of where you are. I only wish they would grab another bureau or two to add to those score comparisons. Otherwise, bravo!
I gave them 4 stars because their scoring is tied to forces beyond their ability to control. Once they become a principal bureau, and control their ability to score based upon their ideology...I will give them 5 stars!!!

by Ashley K. T.

I discovered this app some time last year I believe, perhaps the year before. I like this app because it updates changes that are reported daily instead of weekly. It helps me to be more proactive about my credit habits. While using this app and the credit simulator, I’ve been able to grow my score from low 600s to a couple points away from 800 in less than 2 years.

The accuracy is amazing. I use the simulator several times throughout the month before making any decision regarding my credit. So far so good. I’ve never been more confident in my decisions regarding finances. It’s absolutely wonderful.

Daily refreshes, credit simulator, credit alerts, savings monitor and suggestions

****Suggestion for the developers: I didn’t realize there was a limit on how many times you could use the simulator per month until today. This is for security reasons. And I understand that. But I’d like to be able to use it an unlimited amount of times even if it means I have to pay for that ability.

Additionally if you could make it so I could use the simulator to see how multiple changes simultaneously to multiple accounts would affect my score, I’d appreciate that as well. Would also be willing to pay for this feature if necessary.

Thanks Devs!! You’ve truly helped my confidence level grow and help me be a better spouse, parent and overall person who it comes to my financial life. Which entail has led to a happier me.