Contact Playbook Support

by Feed Me, Seymour

This is designed as a community of creators (trainers) and athletes (you). In theory , it’s superb. A community that uses virtual training and social media to connect a global gym. In practice, think twice. Take one month trial. The creators, some just Instagram stars, have started their own series based on their popularity. What do you get? A bad filmmaker, at the gym, and you watching. There are others who offer simple at home apartment workouts and it requires actual gym machine equipment. There are thousands of workouts, hundreds of teachers. You can learn by patching together a program - best way. Don’t expect a lot of vocal taking you through if you’re new. This is designed for trainers- and wannabes- to supplement their own incomes. They are often connected to a sponsor supplement and hawk that as well. If you can reach them, via their site, do not be afraid to ask them about their credentials. Getting a B.S. in a great college is suspect. Worth $1. that is all. Outrageous in price.

by Andrea00000000

The app is a great concept. However after finishing a workout I don’t want to rate it each time. Especially if this is the third time completing the same workout. Please make it so you have the option to skip the rating upon completion. Additionally, this is not compatible for ipad. The usability is poor and the viewing is subpar. I cannot turn my ipad sideways (the orientation that it stands on its own with its keypad) because the video gets distorted and only shows the center rectangle, cutting off over half of the frame. I have to prop my ipad up on a chair and wedge it with a book to view the video. Additionally, I am unable to view the video without the playback time remaining on the screen. The screen never shows just the video alone, all the pause, fastforward/rewind, volume, and playback location are in view making it very distracting.

by Sera5379

While I love the workouts that I am able to access, the app drops my subscription repeatedly. Paying for a year’s access to the app is a commitment, and to have my queries for support with this go unanswered for several days at a time … and to be told the only fix is to delete and reinstall the app each time is not worth the $$ or my time. I lost the history if my workouts in the process and end up having to track it on my own in another way. Fix the bug, and improve your customer service response time and I may consider staying on. But otherwise I will be ending my subscription by the end of the weekend and spreading the word to fellow lifters and trainers.